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Brands Exclusive

Brands Exclusive

3.2 from 889 reviews · View Statistics

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Products quality could be better

published

There are some products sourced from suppliers who make good quality items. But some products are substandard and worthless. I have purchased a huge amount of goods from them and spent about 3k over the years. It's a 50/50 game, unfortunately. Highly recommend priducts made in Poland - always nicely made from good quality material. Prices are often too high - need to watch out.

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Step One Bamboo Underwear

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8,381 reviews
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Suzycom

SuzycomSouth East Queensland, QLD

  • 10 reviews
  • 3 likes

Nice clothing, great prices.

published
1 comment
Brands Exclusive
Ashleigh PitcherBrands Exclusive
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Jen

JenGreater Melbourne (Inner), VIC

  • 18 reviews
  • 19 likes
  • Verified customer

Appalling Customer Service

published
2 comments
Brands Exclusive
Lux GroupBrands Exclusive
Jen
Jen

Thank you very much for your help and support brandsExclusive. I am happy the matter was resolved.

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noodle

noodleMelbourne

  • 13 reviews
  • 15 likes

Could be better

published
1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Sophie

SophieSydney, NSW

  • 10 reviews
  • 2 likes

Middle of the road

published
1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Royalhouse

RoyalhouseAdelaide

  • 3 reviews
  • 2 likes

Poor Customer Service

published
1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Step One Bamboo Underwear

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Ann F

Ann F

  • 2 reviews

Shipping is s nightmare

published

I'm well aware of the shipping estimates. It's frustrating when they change. However it's annoying when the item specifies next day dispatch and 3 days on it has not been sent. Hopefully when I receive my items they'll be great.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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sue

sue

  • 2 reviews
  • 1 like

NO CUSTOMER SERVICE REPLY AND CAN'T CALL

published

snail mail delivery time, no reply emails, and can't be contacted by phone.
shipping too expensive in todays Market while most other online suppliers provide free shipping & return. prices and quality are good.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Nah

NahAU

A little bit worried.

published

I'm new to BE, never shopped here before so I thought I'll search the reviews on this website, and as I'm reading through- customers not happy with their orders makes me a little bit worried. I've ordered a few things of this website, and im wondering if the items are authentic as stated on the webiste? If its not I'll be more then happy to refund.

by the looks of things BE is loosing a lot of customers and I'm hoping I'm not going to be on of them. Fingers crossed i get what I ordered with no drama

2 comments
Brands Exclusive
AdamBrands Exclusive
Nah
Nah

Your products are not authentic! I'm never shopping here again.

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Checking order

published

Dear customer service of brand exclusive
I order my handbags with other number 1000-2473664 on 11/11/2016 . Already 3 was but I have not received tracking number order when my order can reveived . Missing or not . I have sent email to request on application but no respond from customer service . Please help me to check . Thanks a lot

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kerrie

kerriemelbourne

  • 4 reviews
  • 4 likes

What gives?

published
1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Mellee70

Mellee70Sydney, NSW

  • 3 reviews
  • Verified customer

Brandsexclusive Alfresco

published

I purchased a 5 piece outdoor setting from Brandsexclusive Alfresco Sale which was described as "simple" assembly, however it required "complete" assembly as it was a pile of wood with nuts and bolts.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Step One Bamboo Underwear

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Delivery time

published

Happy with service so far only thing would be the delivery. when I orderd and it says next day dispatch, I thought it would of arrived a little earlier. Although I can understand why..

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Jif

JifSydney, NSW

  • 2 reviews
  • 1 like

Product not delivered

published

I ordered ladies business trousers online in April. After three and a half months there was no product delivered and no email sent to me about difficulty of supply. I emailed and received a quick response with an explanation as to why the product had not been delivered. Although I was disappointed that the supplier had short supplied Brands Exclusive the customer service I received after emailing was excellent and a refund was issued immediately.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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  • Verified customer

Dispute process could improve

published

I've been a satisfied customer for 4 years with no issues until my last purchase, where I received the wrong size product. I had to send multiple emails before I received a reply, but once I did the resolution process was reasonable.
I would have preferred a phone option for support as it is more direct and allows for better information exchange rather than sending multiple emails back and forth.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Good customer service but needs more range in products

published

Great customer service, typically respond to email queries in a few hours or within the day. The range of products however could be improved on, as well as stocking brands that more well known. I find the lack of pictures the biggest deterrent to making a purchase, as it's hard to make a purchase based on one picture sometimes. More product info could be good too.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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Veta 14

Veta 14Sydney, NSW

  • 4 reviews

Customer sercice

published

I got excellent customer service & resolved my dispute from [name removed] at Brands Exclusive customer support it's a shame you can only contact them by email, it would be a lot easier if they can be contacted by phone instead of sending a dozen email.

1 comment
Brands Exclusive
Lux GroupBrands Exclusive
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OK Service

published

Only received half my order - when I emailed to ask what was happening, I got a generic answer about wait times. Had to repeat myself as they obviously did not read my email properly. They said I should get my items soon. A month later, still haven't received the order - I emailed again and they decided to actually look into it this time. They didn't give me an explanation but have advised my order is on its way. The service has been good since they looked into it, I just wish they had have listened to me properly the first time and looked into it a month ago.

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Step One Bamboo Underwear

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Good site but delivery far too long.

published

Purchased on line. Selection of goods excellent, but the defining point for me is delivery is just too long. Customer service good but prefer sites with a faster turnaround..

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Ok but be prepared to wait for a very long time for the goods

published

Really good quality stuff but to wait for 7 weeks for an item that was in an Australian warehouse was ridiculous. Apart from that, value for money.
The app is stuffed. Easy to double purchase.

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Questions & Answers

Beckylee J.

Beckylee J.asked

So disappointed to read all these Bad reviews I thought I had found the perfect place for all my family’s needs since I live in a regional area and order everything

1 answer
Robbed
Robbed

Try Ozsale, I have ordered through them a fair bit without problems since deleting Brans Exclusive.

Tarine

Tarineasked

I work for a fashion label, we are interested in moving stock on Brands Exclusive.

Can a representative please contact me.

No answers
Janice L.

Janice L.asked

I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice

No answers
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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeActivewear, Children and General / Everyday

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