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Bretts Beds & Futons

Bretts Beds & Futons

4.8 from 53 reviews

Reviews

(49)
(2)
(0)
(1)
(1)
  • Product Quality
    4.9 (34)
  • Return Claim MadeYes (1) · No (31)
  • Warranty Claim MadeYes (0) · No (33)
  • Product Appearance As advertised (96%) · Not as advertised (4%)
  • Customer Service
    4.7 (34)

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beestick7

beestick7

  • 2 reviews
  • Verified customer

Bad Quality & Really Bad Service

published

Bed was not as pictured on the website and when I enquired, I found it wasn't made by them. Mattress we received was clearly made up of latex offcuts and the cover holding it all together broke after 2 weeks.

They failed to deliver on 6 separate occasions, after the third time they fired their receptionist because she couldn't understand that she needed to book deliveries (?!) but then the problem continued so I don't think the issue was the receptionist.

I would never purchase here again or recommend this place to anyone.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBrett's Beds & Futons (Malaga, Western Australia)
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1 comment
Bretts Beds & Futons
Daniel I.Bretts Beds & Futons
Johnny G

Johnny GPerth, WA

  • 2 reviews

One notch above the rest

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga showroom, Perth
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WeakbutcleNfreak

WeakbutcleNfreakPerth

  • 4 reviews

Great bed, still great after 2 years

published

We wanted a good slated bed, made in Australia with beautiful australian wood that was practical, not just cosmetic. So many commercial companies make silly beds where you have to lift the mattress above a groove to slide the sheet in. BRETTS made the bed we wanted with beautiful marri. I have been using it for two years, I bought our son one too and he loves it. When we bought our bed, there was a four month wait. Brett’s told us up front how long it would be and that is what it was - honesty, quality, how rare is that?
I would whole heartedly support these people.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrett’s
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Rachel

RachelPeel, WA

  • 2 reviews

Great Service

published

I purchased my latex mattress via email as I live a fair way from their store. I am really happy with the mattress - it is comfortable and I can see it being that way for many years. I wish they could put handles on them though as I am dreading ever having to shift it. I would recommend this store for service and quality natural/no chemical products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDidn't visit the store
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Incredibly comfortable mattress

published

I bought a single cotton futon with foam core to lay on a tri-fold traditional wooden slat base that folds up into a chair. I have had many adult guests now sleep on this mattress, including my 90kg brother, and they have all found the mattress comfortable, easy sleeping. This is a high quality futon, absolutely good value for money.

Brett’s Beds and Futons provided excellent service and I recommend them to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Rissa Wiss G

Rissa Wiss GAU

  • 3 reviews

Grateful every morning

published

Wonderful sales lady who knew her products ... wonderful shop ... wonderful price of bed base hand made and stained in low emissions/toxic stain ... choices of organic mattresses in different thicknesses ... delivered and installed personally too ... I wake up every morning so grateful knowing Im sleeping on a non toxic organic bed and base and had a good nights sleep ... so so grateful!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationperth
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S.James

S.JamesPerth, WA

Even better than I expected

published

I ordered a double futon with mattress. We had the legs shortened to fit with the minimalist aesthetic of our home and lifestyle. It is perfect! The mattress is so comfortable and the bed looks amazing. The quality is outstanding; it all fits into place; no bolts needed. I am so happy with this purchase. It was even better than I expected.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Melanie

MelaniePerth, WA

Beautiful feature of our bedroom

published

We purchased a custom made king size marri bed from Brett's Futons, after being sadly disappointed at the lack of local timber used in bed frames from the major bed retailers. The bed frame is beautifully made and has a unique design with a central supporting beam and leg so it won't dip in the middle over time. Excellent value too, paid slightly less than the ugly ensemble bases. Would recommend this company to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalaga
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Raj

RajPerth, WA

Futon Comfort

published

Bought a full futon king bed with one king mattress and 1 queen mattress for my daughter from Bretts. So far the beds and mattresses are extremely comfortable. We did not buy the second queen bed as my aunt gave her 10 year old Bretts bed (which still feels new) for my daughter who just loves her bed. Only issue I have is the long wait time to get the bed from the time you place the order - but that is because demand is so high. Keep up the good work Bretts.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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I can't live without it!

published

Such great craftsmanship and fabulous service. It was definitely worth the wait. I could not recommend Brett's any more. I love our bed and I can't live without it. No other bed can compare.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
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Wendy N

Wendy NPerth, WA

Fantastic quality, beautiful furniture

published

Well made beautiful Mari wood bed frame. Very easy to install and high quality workmanship. Shopped around the larger bed places nothing came near to the quality and personal customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Tania

TaniaMid West, WA

Excellent workmanship. Fabulous service.

published

Couldn’t be happier with my raw edge marri bed which was made to order. An excellent small family business that I would recommend to anyone. Great craftsmanship and fabulous service.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

A rare, quality product

published

It's now six months post-purchase, and I'm 100% happy with my bed. It was a fairly long wait, but so worth it for a unique, top quality and excellent value bed. I adore my bed and highly recommend Brett's.

Linda S

Linda SPerth, WA

Top quality workmanship

published

The bed and bedside table I had made at Brett's was pure quality workmanship and I have no hesitation in recommending their business to anyone wanting the best. When requested the person delivering the bed put it together for me. They responded promptly to all my queries and accommodated small changes with no hesitation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
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Flawless

published

We discovered Brett after growing frustrated with what the mainstream market had to offer. Rather than make do, we were able to create a frame that satisfied all of our needs and desires, then Brett went to work to bring it to life. The result is flawless and we are beyond happy with it, and, Brett's high quality craftmanship.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
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Jack

JackPerth, WA

Very satisfied with the bed and mattress,

published

I definitely recommend Brett’s Beds and Futon, I love the Jarrah bed head and am impressed with the workmanship. The mattress is also very comfortable. Thanks Brett and thanks for the great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Perfection

published

Amazing workmanship exactly what I wanted and we deigned. Mattress aswell is awesome, the store is well layed out showing the types of mattresses and styles and the delivery man assembled the bed for me and when something was missing he immediately got it organised to be delivered to me

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
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The most comfortable bed ever.

published

We purchased a Futon from Brett's and could not be happier. The service was great, the store gives you a great idea of the product and you are able to try all mattress styles before you buy...Our mattress is so comfortable, actually more comfortable than i remember when trying it in store. the jarrah on the bed head is beautiful and the base, well made. Truly could not be happier with this purchase. Highly recommended to all. Thanks Brett's Futons...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers

Great work and service

published

Inquiry and showroom service was good as was the craftsmanship of the final product, delivery was on time and bed set was quick and of good quality. I would reconmend Bretts Beds for those after a quality made timber bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalaga
See all answers

Great products, great service

published

I bought a queen size latex/foam mattress from Brett's after he gave me detailed information and advice as I have longstanding back pain. I have slept on the mattress on my bed with slats for a few months now and I'm pleased to say that my back pain has reduced significantly and most nights I have no pain whilst sleeping. I also got a latex memory pillow from Brett and this has eliminated my shoulder discomfort. I would highly recommend Brett's for your bedding needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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