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Breville The Custom Loaf Pro BBM800
Lynne T.Greater Melbourne (Metropolitan), VIC
Disappointed.
Purchased this unit in June 2019 and have used it weekly and always with pleasing results. However, I have noticed that there is a small spot on the inside of the bread pan where I think the non stick coating has peeled or blistered back . On contacting Breville I was informed that this item is not covered by warranty and therefore a replacement fee would be charged. For an expensive item that is only approx. 18 months old and which has been cared for meticulously I am extremely disappointed to say the least. Hopefully the "peeling" will not continue and I will have no future problems with the pan but in the event that this does occur I will definately not be purchasing a Breville again nor will I be recommending it to others.
Purchased in June 2019 at Myer.
SmathsSydney
- 23 reviews
- 11 likes
- Verified purchase
Good Bread maker, with loads of features but not the best
This bread maker is pretty good, the metal exterior fits well with the stainless steel look in my kitchen, however is too large to be left on the counter top. The sheer size makes it that little bit heavier to move in and out of the cupboard so this is definitely a drawback.
Pros: Has a great recipe book, digital display (with a delay timer for most settings/breads) and can make four different size loafs, nuts and fruit auto dispenser. It comes with a substantial recipe book and also has a holder at the back of the machine for the giant recip...
Read moree and instruction booklet. Cons: The biggest drawback other than the weight, is that due to the shape of the bread pan being so wide, I often find on certain cycles it doesn't mix properly in the the kneeding stage. You either end up with a loaf not fully cooked in the corner or you have to manually mix it a bit. The other aspect of this bread maker I don't like is that when making a nut or fruit loaf the size of the auto dispenser isn't always large enough for the recipe mixture (i.e. you will put the nuts in, and because it is too many they fall straight into the mixture rather than when they are supposed to). It's also too noisy to leave on a timer to have fresh bread in the morning, both the needing and the buzzer for the nut dispenser being activated will wake you up. I have not been able to find a way to turn this off. Overall a nice machine, but probably too expensive for what you actually get.Purchased in March 2019.
StalinmosDeloraine
- 2 reviews
- 5 likes
Great product pity about the warranty
This bread maker has been great for making bread for the last year my only problem is with the warranty. The collapsible paddle on mine just fell apart and when I rang to get a replacement breville told me it is not covered by warranty as it isn't a major component of the machine. Considering you can't make bread without the paddle I would consider this a major component.
Find out how Breville The Custom Loaf Pro BBM800 compares to other Bread Makers
Know better, choose better.
Graham WilkingsBrisbane
- 2 reviews
- 6 likes
collapsible blade
The collapsible blade on my machine was good for about 4 loaves ; after that there was baked bread gumming up the pivot of the blade , no amount of cleaning or lubricating the blade would free it up . This left a hole in the bottom of the bread . Great concept but bad engineering .
1 comment
tracyCentral West, NSW
- 2 reviews
- 2 likes
frustrating
the collapsible blade doesn't collapse...at all...i have used this machine three times since purchasing about a fortnight ago and not once has it collapsed...resulting in the bottom of the breads being torn and a gluten free loaf unuseable as it was smashed in order to remove from the pan...its even difficult to remove the blade to clean it....why doesn't mine work???
2 comments
BrevilleBreville
Hi Tracy - please call customer service on 1300 139 798 for assistance. Thanks, the Breville team
update: the machine upped and died within a few months...after three things from a certain store that have all just upped and died i really am reluctant to buy new things these days......so i have no...
Read moret bothered to replace the bread machine prefering instead a refund...when will manufacturers and importers take some responsibilty for this lack of quality and stop inflicting this upon consumers?? i think i speak for many...its a tedious waste of time and energy...SteveLisarow
- 3 reviews
- 4 likes
Good but the collapsible blade...and breville don't sell replacement parts for it!
It's a great machine, if pricey.
However, they should really re-think that collapsible blade idea. It just does not work after a year or so. There's no way of cleaning it.
A bit later, and the coating is coming off of the blade, too - which I don't want to get into the bread.
The only place selling this part asks for $50 for a blade. So if I don't pay $50 for a spare, I've no way of baking breads now.
I'd be happy with a regular, non-collapsible blade, too - but I'm not sure if the plastic non-collapsible one is usable for baking breads at all.
This is a rather messed-up design part, Breville. Please re-think it. ...
Read more And provide spare parts!!!1 comment
BrevilleBreville
Hi Steve - the design team receives these notifications and appreciates feedback. Thanks, the Breville team
Ika Silvia FAU
- 2 reviews
Great bread maker but disappointing service
I like my bread maker but my fruit dispenser is not working from day one. I realised that after 3 weeks. Now I don't have my 2 months old maker for 3 weeks because repair company waiting for the new lid! I'm very disappointed and I won't by anything anymore from breville.
DanielSouth East Queensland, QLD
- 27 reviews
- 21 likes
Not sure yet.
Bought this unit last night from Harvey Norman as i wanted to start making my own bread and move away from bleached flour and other additives.
I have not ever used one before, so i am not sure about the few things i am going to list.
Firstly, there is a very annoying squeaking sound when kneading, i followed all the pre use instructions and it still does it. Googled it, and says bearings need oiling? I don't ever remember my parents bread maker doing this.
Secondly, i read that the light isn't suppose to stay on all the time, which is fi...
Are bread machines good value
I have a Breville BB420. It is a few years old but I would guess that I have made a maximum of 100 loaves of bread all up.
I know find that the spindle for the paddle will not stay in place and the paddle itself is worn where it slides over the spindle.
To my mind this is a result of bad engineering. I am not exactly sure as to what held the spindle in places there is a groove on the spindle and the bearing and it looks as though there was an O ring that stopped the spindle from sliding down. The design of the paddle, where it slides over...
Read more the spindle is an obvious wear point. This sort of design went out of fashion when ball bearings were invented. Surely Breville's design team could get to work and incorporate proper bearings in the part of the machine that is subjected to most of the work. Anyway I have calculated out that with machines running at around $300 dollars a go and my getting around just 100 loaves of bread that the machine cost per loaf is $3.00. Therefore I will be examining closely any machine I am considering buying to ascertain if I am going to have this problem again.Find out how Breville The Custom Loaf Pro BBM800 compares to other Bread Makers
Know better, choose better.
amandaperth
disappointed
This is my third Breville bread maker. Had the custom pro for two weeks & the light doesn't work. Also very 'clunky' sounding. Breville don't want to know, told me to return it to Myer. They have none in stock & don't know when they will. Next stop Consumer Protection. Why cant I buy an appliance that is built to perform any more.
1 comment
Hello Amanda,
You may mean that the light doesn't turn on ever, if so ignore this. If it turns on except when in the baking cycle, then I am told that is as it should be and it is the way ours works...
Read more. While baking large loaves would probably rise above the light anyway.Questions & Answers
Dianeasked
The fruit and nut dispenser does not open. It is firmly closed. Can someone help please?
No answers
Irene B.asked
Our Breville machine’s paddle is flopping over to both sides instead of meeting resistance when in upright position and has scratched the bottom of the pan. It also makes a loud clicking tapping sound while kneading as it taps the bottom of the pan. Any ideas?
No answers
Juzzeeasked
I just purchased this machine and after using it for the first time the collapsible paddle is stuck in the pan and I cannot get it out.. help please!!!
2 answers
It can get stuck. Alot of people have that problem. It may need a bit of force to get it out. I fill the pan with hot soapy water and you should be able to remove it easily. Make sure it is free of all dough mix before using it again. I had an old mschine ( not a Breville and had to leave the paddle in it for that reason. Stil worked OK.
I worked out how to release the paddle. I used a small syringe with olive oil and squirted it around where it goes on and it released immediately. Can’t believe I spent hours trying to get it off and it was that easy.
Details
Category | Bread Makers |
---|---|
Price (RRP) | $399.95 |
Max Loaf Size | 1.1 kg |
Features | Automatic Ingredients Dispenser, Gluten Free Setting and Jam & Compote Mode |
Preset Timer | 13 hours |
Colour / Finish | Stainless Steel |
Construction Material | Stainless Steel |
Dimensions | 273 x 412 x 182 mm |
Manufacturer Warranty | 2 year(s) |
Release date | Apr 2011 |
Manual | Download manual |
Visit official website
- GTIN14: 09312432016896
- MPN: 1439, BBM800 and BBM800BSS
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BrevilleBreville
Hi Graham - the design team receives these notifications and appreciates feedback. Thanks, the Breville team