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Breville Smart Scoop BCI600

Breville Smart Scoop BCI600 (page 3 of 4)

MPNs: 35903044 and BCI600
3.4 from 65 reviews

Reviews

3.4

65 reviews
5
(25)
4
(11)
3
(7)
2
(11)
1
(11)
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Great until now!

published

I've used my machine once a week for months now and it's been great. Suddenly the whole top row of buttons won't work, and neither will the start button. There's nothing about this in troubleshooting.

1 comment
Breville
Naomi S.Breville

Hi Shanelle, We're sorry to hear about this. Please contact our customer service team so they can help you on either askus@breville.com.au or 1300 139 798

Nno service

published

Breville always try to not fix or replace anything. I was given the run around and they were very rude. The attitude was if it is under warranty ok but if not happy with the design and issues too bad. I will never buy breville ever again.
if the product does not operate as it should you should be entitled to your money back, breville beleive they are above the law,, the worst ever service and attitude i ever experienced, they will not help you, be warned.

Jady

Jadystrathbogie victoria

Auto Dial not working

published

I purchased this machine two weeks ago and have attempted to make frozen yoghurt on two occasions. The first attempt ran for 111 minutes when I decided to turn the machine off. It was still on cooling mode. The dial would not work softer to harder. You could just toggle between the different types of varieties. I called Breville for assistance and was asked to email them. This was a week ago and no reply. Today I called again with a response that I could take it to a service centre. The closest service centre to me is two hours away as I live in country Victoria. Needless to say I am quite disappointed with the result.

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Auto Dial not working

published

This machine makes fantastic icecream. But now the auto dial does not work. Doing a factory reset doesn't resolve the situation. Reading through other reviews, this fault seems to be quite common

3 comments
Breville
Naomi S.Breville
Michael
Michael
Breville
Naomi S.Breville

Thanks Michael for the update :)

J Potter

J PotterAU

  • 3 reviews
  • 1 like

Great

published

I read the reviews on this product as I wanted a machine with a compressor so I didn't have to freeze the bowl. It works well and I now get to have icecream with less sugar, no preservatives and enjoy it. it's an easy to use machine but is very bulky.

Michael44

Michael44Sydney

More experience . . .

published

I've now leant more about pre-cooling. If you pre-cool the bucket without the mixture, you have two choices: take the bucket out of the machine to fill it, or leave it in the machine while you fill it. The manufacturer recommends not doing the latter, because you risk spilling mixture into the machine. I recommend not doing the latter, because any humidity in the air will result in condensation on the outside of the bucket; that will turn to ice when you put the bucket back in the machine, so you won't be able to get it out again. Solution: put the mixture into the bucket first, and pre-cool everything together.

5 comments
Breville
Naomi S.Breville
Michael44
Michael44
Breville
BrevilleBreville

Auto Dial not working

published

I'm having the same issue as a few users here, the auto dial has stopped working and is stuck on gelato. I can't get it to move up to ice cream mode, so I've had to go manual. Sounds like a common problem

1 comment
Breville
Naomi S.Breville

Hi Deb, Can you please contact us on food.thinkers@breville.com.au. We would like to get your unit in for checking. Thank you.

Richard

RichardBondi

  • 2 reviews

Breville Customer service???

published

After calling the 'Customer Service Centre', it was felt that more could have been done to help.
After making a batch, the spindle inside the housing is covered. Is this a normal function or is the bowl not being inserted correctly? Who knows?
The poor agent on the phone certainly had no clue as all he could do was help with what was in the instruction booklet and with recipes.
Help. What a mess it makes.

1 comment
Breville
BrevilleBreville
Ann

AnnHappy Valley

  • 3 reviews

Ice cream too hard

published

I made now 3 times a vanilla ice cream but found it too hard. Even if I take it out of the freezer 15 minutes beforehand, it is still not nice and creamy. I also tried to add some contreau, when the machine beeped to add something, but it still very hard. What do I do wrong?

12 comments
Breville
Naomi S.Breville

Hi Ann, We're sorry you are not happy with the ice cream you are making. What recipe/ingredients are you using and which method?

Ann
Ann

I made the Basic Vanilla Ice cream from your book but used 2 tsp. vanilla extract and also I used Stevia sweetener which I added just before putting it in the ice cream maker, so may be it is because of that?

Breville
Naomi S.Breville
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AUTO DIAL NOT WORKING

published

Bought machine 3 weeks ago had great results until today same problem as Micheal is having 9/9/14, so did the reset did not fix problem will call service dept Monday.

1 comment
Breville
Naomi S.Breville

Hi Graham, We are sorry you have had problems with your ice cream maker. Please contact us on 1300 139 798 or askus@breville.com.au and customer service will be able to assist. Kind regards, The Breville Team

Michael

MichaelNSW, 2166

AUTO DIAL NOT WORKING

published

great machine for making ice cream very useful. However used it for like 3 times and the auto dial button stopped working. Tried to reset the machine to factory default. It did not let me change my hardness selection and stays in gelato mode only. Is the machine faulty or am I not operating it right?
quick and easy to make ice cream
Auto dial button for selecting hardness does not work. Used it for like 3 times perfect. However just tried making ice cream again and now I cant select the hardness. Did a defeaul factory reset my holding holp the keep cool button for 5secs. The dial still doesnt work after that.

3 comments
Breville
BrevilleBreville

Hi Michael - sorry to hear about this. Can you please call customer service on 1300 139 798. The Breville Team

Michael
Michael

Hi,

I already called them was not able to resolve the problem as they were not technicians. They instructed me to follow the manual of which we went through and was not successful.

Breville
BrevilleBreville

Hi Michael - your comments have been reviewed by the product development team. Can you please contact customer service again to organise return of the unit - they have been advised to expect your call. Thank you. The Breville Team.

Jaco

JacoPerth

Great Value! Super quality!

published

I am very fortunate to have received this as a gift! This is one of the best Ice cream makers available. It is fast, easy to use and super quality!! The instructions are simple and straight forward. The product itself is of super quality, solid built and with a high performance compressor. An overall Excellent product. Well done Breville@
Speed and quality
NIL

Nadia52

Nadia52ACT

  • 13 reviews

Great

published
asha_76

asha_76Greater Melbourne (Metropolitan), VIC

  • 20 reviews
  • 12 likes

Great ice-cream maker

published

Love my Breville Smart Scoop. It makes fantastic ice-creams, gelatos, frozen yoghurts and sorbets. Have had great success with the recipes in the booklet that comes with it. Have also had fun trying out recipes from other sources and they've all worked perfectly. My only small complaint is that I have had ice-cream mixture seep inside the joins at one end of my paddle which I cannot get out. This means that my paddle has a slight 'off-milk' smell about it because I can't get the old mixture out from the inside of the paddle.
Great results, easy to use, good recipe booklet
Paddle design can allow mixture to seep in between the joins at the ends

CH76

CH76AU

  • 3 reviews
  • 1 like

This really is the perfect ice cream maker

published
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jackijacki

jackijackisunshine coast

  • 4 reviews

Easy peezy worth the extra $$$$

published
1 comment
Keith
Keith

If you use the Salted Caramel recipe from the book, add 50gms butter to the caramel just before you add the cream, let it melt slightly then add cream and return to heat to dissolve...yum.

rossbarth

rossbarthAU

  • 4 reviews

Quite a good machine.

published

I was very hesitant spending this amount of money on a machine that only makes ice cream. However we have used it several times now and it does do a fantastic job. The ice cream comes out a perfect consistency in around 45 mins. It's amazing how quickly it cools the mixture at the start and no need to worry about pre freezing bowls. Loads of fun making up your own creations with all natural ingredients. Cleanup is quite easy. The only complaint I have is that the 1L container is just not big enough and makes it hard to scoop out the finished product.
Easy, quick, great consistency. No pre freezing.
1L container is too small

1 comment
Breville
Naomi S.Breville

Hi Ross, Thanks for your feedback. We will pass into onto our designers.

Angie

AngieCharters Towers

Oh my icy god

published
3 comments
Breville
Naomi S.Breville

Hi Angie, Thanks for your great feedback! We really appreciate it! Make sure you try the salted caramel ice cream recipe!

Angie
Angie

Salted caramel ice cream is to die for!!!

Breville
Naomi S.Breville

Yeah! Glad you tried it. Next stop the apple crumble!

helsie57

helsie57Adelaide

  • 2 reviews
  • 1 like

terrific results

published

Wow, after having 2 previous ice cream makers, one being the old salt cooled 'great american' 30 yrs ago, this has been fabulous. Quick, so easy to use and such great consistency achieved in a short time. Gelato awesome! Have avoided recipes with eggs, however still getting beautiful creamy results. We did get off to a rocky start, as due to lack of stock in the store, we purchaced the display model which sadly did not freeze, just heated the bowl.. this was replaced and we were off!
easy to use, quiet machine

2 comments
helsie57
helsie57

Just an update almost 2 years on..we atill have great success and have made some fabulous icecreams, gelati and sorbets..very happy !

helsie57
helsie57

Just an update almost 2 years on..we atill have great success and have made some fabulous icecreams, gelati and sorbets..very happy !

Keith

KeithMelbourne

  • 2 reviews

Ice Cream Supreme

published
Page 3 of 4
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Questions & Answers

poly r.

poly r.asked

hello my machine skips the process in manual and in auto..it proceeds to the finish after 15 sec's and bypass's the process and says remove blade...

1 answer
Ian Clark
Ian Clark

One of mine did the same, I took it back still under warranty and they fixed it, something to do with the thermostat

poly r.

poly r.asked

hello ..my problem is that i start my machine on a ice cream setting and starts to churn then in 15 secs it says remove paddle ready,It looks like it skips the timing process in both manual and auto as indictor line just moves straight up to desired setting of Gelato,ice cream ,frozen yogurt, it seems to by passing the process.

No answers
Ricki

Rickiasked

Help I have obviously spilled mix down the middle some hope and have had my machine in storeage just opened it and it smelled so I checked it and looks like some has gone down into the rotating part please how do I get in there to clean it ? Do I have to take the whole case off ?

No answers

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