Breville Dual Boiler with Smart Grinder BES920 / BCG820 has been replaced by Breville Dynamic Duo BEP920.
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Great barista quality for around $1k
I’ve owned two of these. The first I had 4 years - purchased as a factory second. It had a slight leak, which could have been fixed but give I paid around $500 for it I decided best to get a new one.
I’ve also had the smart grinder that goes with it for about 4 years
Unless you have no coffee making skills there is no need to spend twice the cost of this on an Oracle.
It is very easy to use - and provided you grind the beans to a sensible grade (smart grinder makes this easy) and use at least 13gms of coffee you get a great shot each time.... Obviously you should use good freshly roasted beans To keep it tasting fresh I recommend descaling regularly (either using genuine tablets or citric acid), but also changing the group head filters around once a year. It will set you back about $20
Purchased in April 2015 at Bing Lee Online store for $800.00.
Bad coffee 3 months into use.
Bought expresso maker from BingLee in April. Coffee was good at first. After 2 months, each cup of expresso gradually become twice as big, and thin. I tried different brands of coffee beans, grinds size, volume. Non seems to work.
I rang Breville 10 times over 3 days, listening to 'Your call is important to us...' for up to 10 minutes each, before I surrendered and left my phone number. Nobody seem to be care enough to call back for an discussion.
Purchased in April 2020 at Bing Lee Physical store.
Great machine, even after 4 years.
I've used this machine plus the associated grinder on a daily basis for a full 4 years. The counter indicates 4800 shots pulled (to see this hold 1 cup and 2 cup buttons for a few seconds, then power on, when you see 00:00, press menu, then multiply the number by 10). There have been no defects or leaks whatsoever. The only small niggle is the "descale me" message that remains even after you've done the descaling. This is a well known firmware issue. I didn't bother getting a firmware update, it's easy to work around (get into the maintenance m...enu as above, when you see 00:00 scroll until you see r3s5t and press the 1 cup button). Regarding the descaling process itself: I find this to be clearly described in the manual and had no problems following it. This machine enables me to produce barista quality coffees, and it has been consistent during these 4 years. I can fully recommend it to anyone looking for a non commercial machine that allows for a commercial level of settings to experiment with.
Purchased in October 2016 at Harvey Norman for $1,349.00.
Limited life - If you purchase Get the extended warranty
I purchased the BES920 in Jan 2017 from Harvey Norman. I thought that it was fantastic producing cafe quality strong coffee. So I encouraged my brother and mother to also get one. Within a year the boiler broke and was fixed under warranty, I think that it should have been replaced. 2 years later (Jan 2020) out of warranty and boilers were totally gone. Repair man said it would cost more to fix. Seems my brother had the same issue and his boilers broke within 3 years also. No coincidence, repairman told him it's a common fault. For $1000 I expect more than 3 years of use. Really annoyed and disappointed. 4 yr extended warranty and all would be fine.
Produces great coffee but make sure you get the extended warranty.
Purchased in January 2017 at Harvey Norman for $1,000.00.
machine stopped working just outside of warranty
Very disappointed. This machine was great, when it worked, up until a few months out of warranty. Now I have a $1200+ machine that is unusable, and i have to pay to get it fixed. Paying this much for a machine to last a couple of years is absurd, the quality should be much better than that but there are so many people posting stories of similar issues with this machine, Breville clearly have some quality issues to address. Will be getting the repair quoted and going to ACCC if i have to, to ensure that Breville cover the repair costs of their faulty product. Have also had quality issues with other Breville appliances, this is the last straw and i will NOT be buying Breville again.
Purchased in March 2018 at Harvey Norman for $1,224.00.
I brought this machine as a clearance model(bes920) for $999, they’re now bep920, the difference is they’ve gone from 1700watt up to 2100 watt, no biggie because I brought solely on the reviews for the older model.. I’ve had it a week And so far absolutely love every bit of this machine, heats up quick, makes great consistent coffee and the frother is better than I expected (that was important for me).. Can’t fault it and will give a update in due time.
Purchased in August 2020 at Harvey Norman for $999.00.
Awesome machine, perfect cup
I bought the BES920 and Smart Grinder 3 years ago and it hasn’t missed a beat. It took a bit of playing with the grinder to get the best combination of time and grind for a great cup. It is probably due for a service as a couple of washers appear to have been worn, however after a few thousand cups of coffee, it is a total bargain. Having a dual boiler is great, I had a single boiler Delonghi model before this, and frankly it was crap. I can not recommend this high enough, it’s a bargain.
Purchased in August 2017 at Bing Lee for $1,200.00.
Can't recommend enough!
Closest one can get to commercial in the home for under $1000aud. Really for an enthusiast or someone looking to become one. This machine provides the tools to get the most out of any bean
Purchased in January 2020 for $400.00.
- BES920 (Dual Boiler)
- Verified purchase
Great machine, excellent backup
I have had this machine for two years. It has given reliable service and has delivered consistently good shots. I have cyclists in the family - they drink triple shot macchiatoes. I prefer latte. All of us love the coffee. Customer service responded extremely well to my recent request to have the firmware reset after descaling.
Purchased in July 2018 at Myer for $999.00.
Easy to use, difficult to master....
Hmmm ok, where do I start.
First up, i'm no trained coffee expert.
I bought this as an amateur due to its manual nature, and good reviews online, generally. Its a learning device I can use every day and its not in the few thousands and up price range as I've found espresso machines can be. I wanted to learn to make good coffee, but not have to pay stupid amounts. Actually really good coffee, not just accepted morning caffeine.
The main obstacles I see in using this product will be inexperienced people who don't use the right coffee, and don'...t have a clear idea of what they're trying to achieve. Its a manual device, with some automation / standard settings for shot temp, pre-infuse time and shot length. All are customisable through the digital display on the front and its associated buttons. There is a manual shot button along with a single and double shot, all customisable as stated.
Purchased in April 2020 at The Good Guys.
Highly capable and reasonably idiot-proof
Bought this machine to replace a Sunbeam which shuffled off its heating coil... See what I did there?
This machine, for a mainstream consumer brand, produces amazing coffee if you know how to whisper to it sweetly. The manual, accessories and promotional materials that come with the machine all focus on consistency as being the key to producing great espresso; with which I do not disagree. It uses a commercial sized (58mm) group head & portafilter, as well as dual boilers which enable simultaneous espresso extraction & milk texturing. Increment...
Purchased in December 2019 at JB Hi-Fi Retail Stores for $850.00.
4 years review you get what you paid for
Using this machine daily.
Paid $799 and get a dual boiler
Manual option, everything is adjustable
Can do coffee a semi pro way given a good grinder (not the breville one IMO)
Easy to clean , easy to move
Pressure getting funny after 2 years...
Purchased in June 2016 at David Jones for $799.00.
5 years later mostly Good but some Downsides
Purchased August 2014 when we previously owned small biz cafe with a commercial triple group head machine. Being full time baristas we wanted "real" coffee at home (not pod!) & Breville was arguably the best balance between cost & semi auto prosumer functionality. After 5 years ownership it's mostly positive experience - slower than commercial machine but does good job of extraction & decent microfoam (if you have right technique), easy enough to clean & descale, holds temperature, aesthetically pleasing, ideally paired with Smartgrinder (origi...nally had Delonghi grinder but not fine enough even after hacking). Downsides the consumable carbon water filters are expensive & hard to find as very few stores carry them. Group head seal wore quickly requiring multiple replacements until Breville instructed us to have modified assembly replaced at our cost out of warranty. Would have been nice to get design right initially or offer some manufacturer support for infield fix but suppose that's the risk of being an early adopter. Still going today so only one blemish (albeit ~$400 mod!) on a long term caffeine love affair.
Purchased in August 2014 at JB Hi-Fi for $1,400.00.
WOW ... love this machine.
Just returned the second Sunbeam EM7100 within a week as neither of them produced enough steam power to produce micro foam, they only heated the milk, terribly underpowered, to get half decent espresso required a lot of fiddling with the settings. The Good Guys had this beauty marked down to $485.00. Straight out of the box it made a near perfect Latte macchiato without even trying, beautiful rich micro foam in under 20 secs, perfect temperature, rich espresso fabulous machine for a home domestic appliance. Highly recommend this machine if your not a coffee snob and just love a good coffee.
Purchased in October 2019 at The Good Guys for $485.00.
Breville Coffee machines - My experience
This is a review of both 920 and 820 machines.
Over many years we have purchased and used a variety of different coffee machines (none that included a built in grinder).
After our last machine failed we researched and purchased both these Breville ma
Love this coffee machine
Great machine... I’m pretty fussy with my coffee and after watching a couple of online videos and tweaking my settings this is producing coffee just as good as my favourite coffee shop. And I got it at a great price before it was replaced by the latest model, so great value too.
Purchased in February 2019 at The Good Guys.
A great coffee machine three years later
I bought this coffee machine back in March 2016 and to tell you the truth, it hasn't missed a beat. The unit is easy to clean though descaling has been a little tricky on a few occasions but in the end it all worked out.
The coffee still extracts to a consistent standard. I only perform double shots with this unit with fresh (under 2 week roast) coffee. The group head after three years still doesn't leak, amazing. I have had two Sunbeam 6900 series, the 6900 had issues though the 6910 was a lot better. The tech between the two is very wide tho...ugh. You will consistently get great shots and the steamer does a good job utilising a separate boiler for frothing milk. The boiler unit of this machine is a lot quieter than the thermal blocks of the Sunbeam. The only slight leak I can just barely hear is the steam wand and this is usually during cool down though a quick open and close stops the leak. Near three years on, I can see this coffee machine lasting another three years.
Purchased in April 2016 at Harvey Norman for $693.00.
I have it for just a bit over 2 years..until last week it just stopped working. I have this err2 message and the machine just wont turn on. It is out of warranty now obviously. I need to take it to Breville service centre which is actually not as convenient, Breville probably isnt aware that some of their customers actually have to go to work 5 days a week.
For this price, I really expect the machine to last longer. I made like 1 coffee a day...
Dont get me wrong, its a great machine..it does the job. It s just....its lifespan isnt great, sup...port wasnt the best either...customer service just basically said...try to do factory reset if that doesnt work, you gotta go see a technician... If i ever get another machine like this...i ll proly spend a bit more for a better brand..
Purchased in October 2017 at The Good Guys for $1,079.00.
Makes great coffee
Purchased 2014 has been trouble free and makes great coffee , reliable model and does have inbuilt reminders to clean and replace filters. Have the Cranberry Coloured model and it delivers a product comparable to a commercial coffee machine , steam generator boiler is not as quick but good enough for home use and when making multiple cups for a group , it doesnt give up or slow down , quite consistent in delivery , as the internals are obviously well designed and built to last .
Forward four years and had issue with leaking from boiler hose , p...
Purchased in December 2019 at Harvey Norman for $800.00.
Good machine, great coffee...
Very early days, had it for 3 days....The BEP920BSS is my 1st Espresso Coffee machine. I did a fair bit of research before buying and chose this among many others as I wanted dual boiler (not thermoblock) for powerful steam and fast operation. I took a few hours playing with it to learn about it and to get it making coffee the way I personally like it, I am a complete newby... With a little practice it's quite easy to use and to program. I found it consistent and fast once I worked out the grinder dose etc. I bought it new for AU$799 from Har...vey Norman (grinder bought separately - both come as a kit called BES920 rather than just the machine which is BEP920). As some have has issues with their machine I decided to get the 4 year extended warranty (now 6 years in total as this is in addition to 2 year factory warranty) which was about $140, which is still only $840. A bargain, at this time I couldn't be happier with it. 6 MONTH UPDATE. July 2018 now, the machine has made 100s if not 000s of great cups of great coffee. Haven't found anything I don't like, it's a very good quite powerful all 'round machine. 10/10 for value, the coffee and features. 2 YEAR UPDATE. Still going strong, still makes great coffee and still no issues whatsoever. Remain very happy with this machine, strongly recommend.
Purchased in January 2017.
Questions & Answers
I have a BSS920 about 3 years old and am having a problem with descaling. Have descaled previously with no problems.
Following the manual instructions I empty the boilers and next step is to begin Descale, press 1 cup button to begin to descale and figures 20 (for seconds) show in screen) and press 1cup button. However nothing appears in the screen and nothing happens.
Anyone have a solution?
I complete a descale on my BES920 and the Descale Message remains on. Has been occuring for last 18 months or so. I descale every 2 to 3 months but no change
Hey Paul, apologies if you've tried this but maybe reset your hardness setting. With machine off, hold down 1 cup button and turn on. reset should appear on display, hit menu to select and then set your hardness.
Machine only heating to 72° then hovers around that temperature, have checked that the setting is still at 93° , tried unplugging for 60 minutes (as says somewhere in manual) .
Obviously can’t make a coffee at this temperature.
Any ideas please?
See similar complaint below
|Category||Appliances and Coffee Grinders / Roasters||Appliances and Semi-Automatic and Manual Coffee Machines|
|Water Tank Capacity||2.5L|
|Number of Grind Settings||60|
|Coffee Bean Capacity||450g|
|Replaced by||Breville Dynamic Duo BEP920||Breville Dynamic Duo BEP920|
- MPN: 6098 and BES920
- GTIN13: 9312432021937
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