Breville Dual Boiler with Smart Grinder BES920 / BCG820 has been replaced by Breville Dynamic Duo BEP920.
Bad coffee 3 months into use.
Bought expresso maker from BingLee in April. Coffee was good at first. After 2 months, each cup of expresso gradually become twice as big, and thin. I tried different brands of coffee beans, grinds size, volume. Non seems to work.
I rang Breville 10 times over 3 days, listening to 'Your call is important to us...' for up to 10 minutes each, before I surrendered and left my phone number. Nobody seem to be care enough to call back for an discussion.
Purchased in April 2020 at Bing Lee Physical store.
machine stopped working just outside of warranty
Very disappointed. This machine was great, when it worked, up until a few months out of warranty. Now I have a $1200+ machine that is unusable, and i have to pay to get it fixed. Paying this much for a machine to last a couple of years is absurd, the quality should be much better than that but there are so many people posting stories of similar issues with this machine, Breville clearly have some quality issues to address. Will be getting the repair quoted and going to ACCC if i have to, to ensure that Breville cover the repair costs of their faulty product. Have also had quality issues with other Breville appliances, this is the last straw and i will NOT be buying Breville again.
Purchased in March 2018 at Harvey Norman for $1,224.00.
- BCG820 (Grinder)
- Verified purchase
Clumpy grinds - awful grinder
Bought the dynamic duo and spent about a week trying to get a decent grind out of this grinder. The clumping and channeling the grinder caused was appalling. So much so I took the grinder back (particularly as it was making strange noises). I got another which wasn’t much better which I sold on eBay in disgust! My 9 year old sunbeam grinder out performed this every time. Now happy with a proper grinder (macap).
Purchased in February 2018.
Appalling spare parts support
A now obsolete plastic part that previously cost $3 is now unavailable and the fix is $500.. complete joke Breville. You force me to buy the spare overseas.
Such a shame as the coffee was quite good from this machine. Just dont expect it to last more than 5 years.
Don't waste your money
Purchased in April 2016 and performed well until doing a descale in August 2017. After the descale the machine started leaking from the hot water tap. The machine is now in for repair for the fourth time with issues such as leaking from steamer and turning off while heating up. We now have a very expensive paper weight. Do not buy this machine if you want a quality product that lasts. Breville customer service's mantra is "there's a two year repair warranty" and refuse to replace what is clearly a faulty machine.
Don't expect parts backup
This machine is great when working, but when it's not, look out!! I have spent the last month trying to source a part that should never of been installed.
What I have read is that the collar insert (which is plastic) is common to break and cause the group head to leak. Which should be a simple fix. Well that's where things go south. I contacted Breville and they inform me that part is no longer available (my guess it was causing them grief) and I would require a whole new group collar that has been redesigned and it would cost $200. 'Yep ok I ...
- BES920 (Dual Boiler)
- Verified purchase
Descaling kills what is otherwise great machine
I bought this machine in 2014 and have had it sent for repair 3 times. All 3 times issue was related to issues caused from descaling. Last time service 3 months ago and cannot descale at all. I'm taking the matter to VCAT. It's a joke that companies can sell and get away with design technical faults and not have to deal with them.
Good Coffee But Horrible Support!!
This machine produces quite good coffee but early on the outside of it started to rust. I spoke to Breville support who told me to use a stainless steel polishing cloth on it but this only made things worse. I took the machine into their Service Agents who later told me that Breville were not accepting it as a warranty claim. When asked why I was given several completely different answers by the Agent and Breville Support. They even went so far to say that the white "powder" on the machine was an indication of an abrasive cleaner being used -...it was actually milk splatters!! I am not the only one that has reported this rust/corrosion problem with these machines. It is obvious that the coating is far too thin to stand up to day to day use. Had Breville not tried to not take responsibility for a poor design, I would have been quite happy but when they consistently provided different excuses I had had enough. Needless to say I will never buy another Breville product again.
- BES920 (Dual Boiler)
- Verified purchase
Have used this machine for 4 months, good or bad coffee it made depends on my luck.
I bought BES920 half year ago, I still can remember how exiting when I bring it out from the box. When I made the first cup coffee by using 5 sences beans, I was a bit confused with the volume of coffee came out from the machine, as it was so little volume, much less than I saw from the coffee shops elsewhere. Then I watched a lot Youtube video, others can all easily make right volume coffee by using the default setting, grind number 12 and 9.8second. Then I thought maybe the bean I used was different from the one they are using, I change the g...rind number to 14 and 16, the volume of coffee is more then number 12, and looks right. Then I started buying different good coffee beans around Melbourne, Seven Seed, Sensory Lab, Proud Mary, etc. But every time when I change the bean, the volume from the machine is different. I have to try a few times to get the right volume coffee, it start to annoying me. Sometimes even the same brand coffee bean, the volume from the machine is different, and I had to pressed the 1 cup button again to get the right volume coffee, but the taste of coffee definitely getting worse. That's what I mean, good or bad coffee, depends on my luck. Today I changed a new bean, with grind size 18, after running 30 seconds, it only came out a few drops, even I pressed 1 cup button again, no difference, and the coffee powder in the portafilter was still dry after running 2 times. Then I ask my neighbour who is a coffee machine mechanic came to my place, he let the machine run without basket and portafilter, and he found the free water flow is less then the other coffee machines that he saw before, then he use a measure cup to measure, for 10 seconds since he pressed the button, only 50ml water came out from the machine, he said normally it should be 100ml-150ml free water flow come out to get the right volume coffee. Last we tried to use grind size 24 for only 7.4 second, then we get the right volume. Obviously, size 24 by 7.4 seconds is far away from what it supposed to. I love coffee so much and always looking for good coffee beans from Melbourne, but I found my coffee machine ruined the beans I bought and doesn't worth the money I paid for.
Smartly built to wear out in 2 years
Disappointed with an inconsistent grind from the "smart grinder" it would seem from googling this grinder after a major failure, the impeller which throws the coffee grinds into the brew head wears out (and is not replaceable) causing the machine to jam up. Sorry just another throw away item, get what you pay for!!!
LEAKS AFTER 1 WEEK!!
Purchased this machine 1 week ago and it is already leaking from a tube underneath the water tank. No customer service and told to take it for repairs. Given the price of this appliance and the fact that it has problems after 1 week I expected a replacement - no so. I would not buy again. In fact I won't buy another Breville product given the poor after service.
Great coffee, unreliable
We got this about 2.5 years ago and at first it was happy days with excellent coffee and satisfied friends attending our parties...then it broke about 2 months after the warranty ended..got it repaired and it was happy days again until you guessed it...broke after another 6 months.
We are going to chuck it out...no point in throwing good money after bad again..,purchased a Giotto premium plus...significantly costlier but apparently they are bulletproof and often last up to 15 years with only minor repairs. Never again
Questions & Answers
I complete a descale on my BES920 and the Descale Message remains on. Has been occuring for last 18 months or so. I descale every 2 to 3 months but no change
Hey Paul, apologies if you've tried this but maybe reset your hardness setting. With machine off, hold down 1 cup button and turn on. reset should appear on display, hit menu to select and then set your hardness.
Machine only heating to 72° then hovers around that temperature, have checked that the setting is still at 93° , tried unplugging for 60 minutes (as says somewhere in manual) .
Obviously can’t make a coffee at this temperature.
Any ideas please?
See similar complaint below
|Category||Appliances and Coffee Grinders / Roasters||Appliances and Semi-Automatic and Manual Coffee Machines|
|Water Tank Capacity||2.5L|
|Number of Grind Settings||60|
|Coffee Bean Capacity||450g|
|Replaced by||Breville Dynamic Duo BEP920||Breville Dynamic Duo BEP920|
- MPN: 6098 and BES920
- GTIN13: 9312432021937
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