Breville Dual Boiler with Smart Grinder BES920 / BCG820 has been replaced by Breville Dynamic Duo BEP920.
Bad coffee 3 months into use.
Bought expresso maker from BingLee in April. Coffee was good at first. After 2 months, each cup of expresso gradually become twice as big, and thin. I tried different brands of coffee beans, grinds size, volume. Non seems to work.
I rang Breville 10 times over 3 days, listening to 'Your call is important to us...' for up to 10 minutes each, before I surrendered and left my phone number. Nobody seem to be care enough to call back for an discussion.
Purchased in April 2020 at Bing Lee Physical store.
Limited life - If you purchase Get the extended warranty
I purchased the BES920 in Jan 2017 from Harvey Norman. I thought that it was fantastic producing cafe quality strong coffee. So I encouraged my brother and mother to also get one. Within a year the boiler broke and was fixed under warranty, I think that it should have been replaced. 2 years later (Jan 2020) out of warranty and boilers were totally gone. Repair man said it would cost more to fix. Seems my brother had the same issue and his boilers broke within 3 years also. No coincidence, repairman told him it's a common fault. For $1000 I expect more than 3 years of use. Really annoyed and disappointed. 4 yr extended warranty and all would be fine.
Produces great coffee but make sure you get the extended warranty.
Purchased in January 2017 at Harvey Norman for $1,000.00.
machine stopped working just outside of warranty
Very disappointed. This machine was great, when it worked, up until a few months out of warranty. Now I have a $1200+ machine that is unusable, and i have to pay to get it fixed. Paying this much for a machine to last a couple of years is absurd, the quality should be much better than that but there are so many people posting stories of similar issues with this machine, Breville clearly have some quality issues to address. Will be getting the repair quoted and going to ACCC if i have to, to ensure that Breville cover the repair costs of their faulty product. Have also had quality issues with other Breville appliances, this is the last straw and i will NOT be buying Breville again.
Purchased in March 2018 at Harvey Norman for $1,224.00.
- BCG820 (Grinder)
Clumpy grinds - awful grinder
Bought the dynamic duo and spent about a week trying to get a decent grind out of this grinder. The clumping and channeling the grinder caused was appalling. So much so I took the grinder back (particularly as it was making strange noises). I got another which wasn’t much better which I sold on eBay in disgust! My 9 year old sunbeam grinder out performed this every time. Now happy with a proper grinder (macap).
Purchased in February 2018.
Model B has full Power OFF after 20 minutes
I recently purchased a new (second) BES920 machine.
Its a model B. woo hoo, maybe they've improved some features.
It seems the only NEW and improved feature that it simply powers off completely after 20 minutes.
Seriously, it takes 5-6 minutes to just get the boilers up to temp, and the warming plate slightly warm.
So if you turn it on, put your cups on it, then have some food, and then want to make your coffee, o ryou wanta second cup. Oh look, the machine has turned OFF.
Who would do this stupid change?
I bought the new one because
1) it was on special (<$800) ...
This is a really good coffee machine, the 3 star review is because it doesn’t leave room for large cups to be put under it.
Also the grinder is very very noisy at 3 am in the morning. But that’s probably as I am the only 9ne up at that time.
Appalling spare parts support
A now obsolete plastic part that previously cost $3 is now unavailable and the fix is $500.. complete joke Breville. You force me to buy the spare overseas.
Such a shame as the coffee was quite good from this machine. Just dont expect it to last more than 5 years.
Worked well for just under 2 years
After completing lots of research, we purchased the Dual Boiler as it was meant to be one of Breville's better machines. We were able to make pretty good coffee after a short time. Unfortunately, the steam wand developed a slow leak. I didn't think it was anything major, however, the warranty was about to expire so I took it in for repair. The repairer found that one of the boilers had corroded and many of the internals were rusted. The machine was prohibitively expensive to repair, so it was replaced with a brand new machine of the same model.
We're hoping we'll have better luck this time round.
It's a good machine, until it breaks.
Don't waste your money
Purchased in April 2016 and performed well until doing a descale in August 2017. After the descale the machine started leaking from the hot water tap. The machine is now in for repair for the fourth time with issues such as leaking from steamer and turning off while heating up. We now have a very expensive paper weight. Do not buy this machine if you want a quality product that lasts. Breville customer service's mantra is "there's a two year repair warranty" and refuse to replace what is clearly a faulty machine.
Good coffee but failed after 3 years and irreparable, not really good enough Breville
I absolutely loved this machine whilst it was working. It does make excellent coffee that is as good or better than what you can get from most cafes. I was also surprised at how effective the companion grinder was, the timed grinding helped to get consistent dosing and speeds the brewing process. After just under three years it started playing up randomly for a few months before finally failing to heat up. When I took it to the repair place they said it had been leaking internally from the boilers and had corroded the fittings and ruined the ci...rcuit board. It was unfortunately not economically repairable. As a second generation machine I would have thought Breville would have learned something from all the complaints about the BES900 leaking. So three years of great coffee brewing cost me ~$500 per year. I expected at least 5 or more years from this machine. Not really good enough and I will not buy another one. I'll look for something of higher quality from Europe that is durable and repairable. Yes it will cost more but
Great machine but it now overflows and coffee goes everywhere
When putting the coffee in it is overflowing and dripping everywhere
Think the parts should be more readily available to fix
It is easy to clean and use but must be careful to not over tighten it and be careful what you put the grind size on
We have the matching set
Don't expect parts backup
This machine is great when working, but when it's not, look out!! I have spent the last month trying to source a part that should never of been installed.
What I have read is that the collar insert (which is plastic) is common to break and cause the group head to leak. Which should be a simple fix. Well that's where things go south. I contacted Breville and they inform me that part is no longer available (my guess it was causing them grief) and I would require a whole new group collar that has been redesigned and it would cost $200. 'Yep ok I ...
- BES920 (Dual Boiler)
Descaling kills what is otherwise great machine
I bought this machine in 2014 and have had it sent for repair 3 times. All 3 times issue was related to issues caused from descaling. Last time service 3 months ago and cannot descale at all. I'm taking the matter to VCAT. It's a joke that companies can sell and get away with design technical faults and not have to deal with them.
- BES920 (Dual Boiler)
Disappointing service (NZ)
Purchased BES920 & Smart Grinder July 2015. Had a broken disc in group head in Jan 2017, and problem with extraction timer and start button in May 2017. Took to Breville authorised service agent, first repair took 5 weeks, second repair 6 weeks and still waiting. Part of this is I am in NZ and agents have to send to Australia for parts. Happy with performance of machine, but service for repairs is very poor.
Keeps on breaking down
We are now about to put the machine back in for repairs, one week after having had it in for repairs (which took 5 weeks). This is now the third time we have had this happen over a 20 month period. (and after having had our first machine (same model) eventually replaced under extended warranty after 3 separate breakdowns.
The issues have been different each time. First times, there was some sort of break in the steam line, then it constantly leaked. This time total loss of pressure in the head.
Love the coffee when it is working well but am n...
Good Coffee But Horrible Support!!
This machine produces quite good coffee but early on the outside of it started to rust. I spoke to Breville support who told me to use a stainless steel polishing cloth on it but this only made things worse. I took the machine into their Service Agents who later told me that Breville were not accepting it as a warranty claim. When asked why I was given several completely different answers by the Agent and Breville Support. They even went so far to say that the white "powder" on the machine was an indication of an abrasive cleaner being used -...it was actually milk splatters!! I am not the only one that has reported this rust/corrosion problem with these machines. It is obvious that the coating is far too thin to stand up to day to day use. Had Breville not tried to not take responsibility for a poor design, I would have been quite happy but when they consistently provided different excuses I had had enough. Needless to say I will never buy another Breville product again.
The grey disk inside the group head of my BES920 broke/cracked and I have not been able to get a replacement part. First I contacted the help centre by email and emailed through a photo, they said they couldn't order a replacement part from the photo. Then I called the help centre and they said I would need to give them the specific name of the part or they couldn't order it and weren't willing to help identify the part in case they were wrong so directed me to the authorised repairer. 2 weeks later, after the only repairer on the gold coast fi...nally came back from Xmas on the 16th Jan, my wife took the part in and was given a replacement. It was the wrong part and didn't fit. I took it back and was challenged by the main person who was completed disinterested that it was the right part and was made to feel like and idiot before he walked off leaving me with his offsider. She was more helpful and identified the differences in the parts, and then ordered me a new part after a week or so. My wife picked it up again and again it was the wrong part. It looked similar and was only slightly off, but it was made from a completely different material and once again, didn't fit. I am now at a loss, I can seem to get any help from Breville and the repairer said I am looking at a new group head because Breville probably don't make the $10 part anymore. I am not someone to write something negative online but I am missing my morning coffees and this has gone on over a month!
Descale function very clumsy - took me several hours to get the coffee boiler to work, steam boiler
Coffee is great when its all working but we have had several issues, the latest is that the steam doesn't work after we tried to descale as per instruction manual. I was going to leave it, but the descale message was showing up on the display for the past few weeks so i decided to run the descale program. I have spent more than 4hrs trying to reset - let it cool down etc, but it is still not working properly! So at the moment, the steamer has ceased working. Other issues mainly related to the water tap leaking, the group handle breaking and the brew head needing replacement. I am disappointed with my purchase mainly because of reliability issues (all different)
- BES920 (Dual Boiler)
Have used this machine for 4 months, good or bad coffee it made depends on my luck.
I bought BES920 half year ago, I still can remember how exiting when I bring it out from the box. When I made the first cup coffee by using 5 sences beans, I was a bit confused with the volume of coffee came out from the machine, as it was so little volume, much less than I saw from the coffee shops elsewhere. Then I watched a lot Youtube video, others can all easily make right volume coffee by using the default setting, grind number 12 and 9.8second. Then I thought maybe the bean I used was different from the one they are using, I change the g...rind number to 14 and 16, the volume of coffee is more then number 12, and looks right. Then I started buying different good coffee beans around Melbourne, Seven Seed, Sensory Lab, Proud Mary, etc. But every time when I change the bean, the volume from the machine is different. I have to try a few times to get the right volume coffee, it start to annoying me. Sometimes even the same brand coffee bean, the volume from the machine is different, and I had to pressed the 1 cup button again to get the right volume coffee, but the taste of coffee definitely getting worse. That's what I mean, good or bad coffee, depends on my luck. Today I changed a new bean, with grind size 18, after running 30 seconds, it only came out a few drops, even I pressed 1 cup button again, no difference, and the coffee powder in the portafilter was still dry after running 2 times. Then I ask my neighbour who is a coffee machine mechanic came to my place, he let the machine run without basket and portafilter, and he found the free water flow is less then the other coffee machines that he saw before, then he use a measure cup to measure, for 10 seconds since he pressed the button, only 50ml water came out from the machine, he said normally it should be 100ml-150ml free water flow come out to get the right volume coffee. Last we tried to use grind size 24 for only 7.4 second, then we get the right volume. Obviously, size 24 by 7.4 seconds is far away from what it supposed to. I love coffee so much and always looking for good coffee beans from Melbourne, but I found my coffee machine ruined the beans I bought and doesn't worth the money I paid for.
Smartly built to wear out in 2 years
Disappointed with an inconsistent grind from the "smart grinder" it would seem from googling this grinder after a major failure, the impeller which throws the coffee grinds into the brew head wears out (and is not replaceable) causing the machine to jam up. Sorry just another throw away item, get what you pay for!!!
Questions & Answers
I have a BSS920 about 3 years old and am having a problem with descaling. Have descaled previously with no problems.
Following the manual instructions I empty the boilers and next step is to begin Descale, press 1 cup button to begin to descale and figures 20 (for seconds) show in screen) and press 1cup button. However nothing appears in the screen and nothing happens.
Anyone have a solution?
Breville should have a solution
I complete a descale on my BES920 and the Descale Message remains on. Has been occuring for last 18 months or so. I descale every 2 to 3 months but no change
Hey Paul, apologies if you've tried this but maybe reset your hardness setting. With machine off, hold down 1 cup button and turn on. reset should appear on display, hit menu to select and then set your hardness.
Machine only heating to 72° then hovers around that temperature, have checked that the setting is still at 93° , tried unplugging for 60 minutes (as says somewhere in manual) .
Obviously can’t make a coffee at this temperature.
Any ideas please?
See similar complaint below
|Category||Appliances and Coffee Grinders / Roasters||Appliances and Semi-Automatic and Manual Coffee Machines|
|Water Tank Capacity||2.5L|
|Number of Grind Settings||60|
|Coffee Bean Capacity||450g|
|Replaced by||Breville Dynamic Duo BEP920||Breville Dynamic Duo BEP920|
- MPN: 6098 and BES920
- GTIN13: 9312432021937
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