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Breville Dual Boiler with Smart Grinder BES920 / BCG820

Breville Dual Boiler with Smart Grinder BES920 / BCG820

BES920 (Dual Boiler), BCG820 (Grinder)
4.3 from 188 reviews · View Statistics

Reviews

  • Build Quality
    2.0 (2)
  • Value for Money
    1.5 (2)
  • Ease of Use
    4.5 (2)
  • Cleaning & Maintenance
    2.5 (2)
  • Noise Level
    4.0 (1)
  • Product is used
  • Consistency
    3.5 (2)
  • Milk Frothing
    4.0 (2)
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Mary

MaryMelbourne

  • 5 reviews
  • 4 likes

Ok .... til it breaks! Again.

published

Makes good coffee. We unfortunately cracked the head and $450 later got it back. We were told this is due to overfilling. We have been super careful and 3 years later same issue. Again it would be $590 to fix. Decided to buy different brand. It was expensive machine so this is disappointing.

Purchased in June 2015.

Build Quality
Value for Money
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Caru

CaruSydney, NSW

Great until....

published

Purchased in October 2017 at The Good Guys for $1,079.00.

Build Quality
Value for Money
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Igor

Igor

  • 2 reviews
  • 3 likes

Great Coffee Machine - Terrible Customer Service from Breville

published

Very consistent coffee machine, and has worked without any issues for 3.5 years.

When the steam tap failed, and the coffee machine was taken in for an assessment Breville would not accept their responsibilities or my claim under the Australian Consumer Law. They kept stating that the 2 year express warranty had expired therefore they would not do anything.

Breville's entire customer service team (including management) need some serious educating on the automatic consumer guarantees that apply beyond and separate to any express warranty.

Date PurchasedNov 2014
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Alan Clay

Alan ClayRichmond-Tweed, NSW

  • 20 reviews
  • 28 likes

Brevilleafter sales service.

published
Date PurchasedJune 2015
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Hal

HalMelbourne

Decent Machine, terrible customer service

published
Date PurchasedMay 2015
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Lyndon

Lyndon

  • 5 reviews
  • 6 likes

NOT HAPPY WITH SERVICE SUPPORT FROM BREVILLE !!!!!!

published

We have been happy with this machine, but in June the milk frother stopped working. We took it to the only Breville repairer for coffee machines in Toowoomba, Mercer and Luck. The service has been hopeless and I will NEVER buy another Breville appliance. After multiple phone calls to both the repairer and Breville, I still don't have my coffee machine back. It has been almost 7 WEEKS!!!!! It was an expensive machine and I would have expected better service from Breville. Make sure you find out if there is a decent repairer for your appliance before you purchase, I certainly will in future!!!!!! NOT HAPPY!!!!!!!

Date PurchasedOct 2014
4 comments
Breville
BrevilleBreville

Hi Lyndon - your message has been forwarded to customer service to look into. Thanks, the Breville team

Breville
BrevilleBreville

Hi Lyndon - customer service would like to speak with you about this in more detail. Can you please email your contact details to askus@breville.com.au or call 1300 139 798. Thanks, the Breville team

Lyndon
Lyndon

I've already done both of those things, more than once. Breville has my contact details. Ask Scott on the Breville service line.

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Shelly

ShellyPerth

Great product but after dealing with 'Breville Service Agents' It has been a nightmare

published
3 comments
Breville
BrevilleBreville
Shelly
Shelly

I have emailed through the information you have requested

Breville
BrevilleBreville

Thank you Shelly, your details have been passed onto the relevant department for review.
Thanks, The Breville Team
^TD

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Questions & Answers

Paul L

Paul Lasked

BES920 (Dual Boiler)

I complete a descale on my BES920 and the Descale Message remains on. Has been occuring for last 18 months or so. I descale every 2 to 3 months but no change

1 answer
Richo
Richo

Hey Paul, apologies if you've tried this but maybe reset your hardness setting. With machine off, hold down 1 cup button and turn on. reset should appear on display, hit menu to select and then set your hardness.

Steve B.

Steve B.asked

BES920 (Dual Boiler)

Machine only heating to 72° then hovers around that temperature, have checked that the setting is still at 93° , tried unplugging for 60 minutes (as says somewhere in manual) .
Obviously can’t make a coffee at this temperature.

Any ideas please?

1 answer
Reviewer R.
Reviewer R.

See similar complaint below

Steve B.

Steve B.asked

BES920 (Dual Boiler)

Not reaching above 72° ?.

No answers
See all Breville Dual Boiler with Smart Grinder BES920 / BCG820 questions

Get an answer from our members and Breville representatives

Breville Dual Boiler with Smart Grinder BES920 / BCG820

Details

Compare both Breville Dual Boiler with Smart Grinder BES920 / BCG820
CategoryAppliances and Coffee Grinders / RoastersAppliances and Semi-Automatic and Manual Coffee Machines
Pump Pressure15bar
Water Tank Capacity2.5L
Price (RRP) $299.95$1699.95
Number of Grind Settings60
Input Power165w2200w
Width160mm372mm
Height389mm377mm
Depth214mm404mm
Coffee Bean Capacity450g
Replaced byBreville Dynamic Duo BEP920Breville Dynamic Duo BEP920
Compare both Breville Dual Boiler with Smart Grinder BES920 / BCG820

  • MPN: 6098 and BES920
  • GTIN13: 9312432021937

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