11 questions from our users
Why does the lid pop open when water has boiled
Hi, I bought this less than a year ago and the lid doesn’t close because the handle has separated at the top. How do I fix that?
Got the Crystal clear Kettle just suddenly wouldn’t turn on, the white light not respond at all, same problem anyone?
All kettes I have owned have automatically shut off when picked up of the base before boiling. This is a safety feature. I occasionly lift it off early because it takes a long time to turn off when it . I am sure it is a fault what should I do?
The switch on this kettle does not flick off when you lift it from the base. Yes, that would have been a good feature, but it doesn't have it. If you find that the kettle is taking a long time to switch off after it appears to be boiling though, make sure the lid is properly closed - if the steam is escaping then it will take much much longer, if ever, to reach full boil. I have found that it is possible that the hinge assembly may be damaged that in turn allows the lid to pop slightly open when the kettle starts to boil. short term solution is to place something heavy on the lid, but if it is still under warranty contact Breville for a warranty claim.
If the lid is fine, then also make sure the kettle is clean - ie no scale deposit on the bottom. If it is brown, then that may also cause issues - both longer boiling times as well as a noisier/more energetic boil. To clean the kettle, just cut up a lemon and boil that in the kettle then leave it stand for a few minutes. Rinse it out and then wipe the bottom with a clean cloth to remove any remaining brown marks so it nice and shiny.
BKE595XL - lid pops open and kettle does not shut off. DANGEROUS APPLIANCE. What recourse do I have? It's been doing this for 6 months. Been scalded a couple times.
Check my recent review - the kettle is great but the design is such that people can damage the lid without realising it. I suspect that what has happened to yours is the hinge on the lid is broken/damaged. When the kettle starts to boil the steam forces the lid up, letting the steam out and preventing the kettle from reaching a full boil so it does not switch off. You can place something heavy on the lid to prevent it from popping open but that is a very temporary solution. If your kettle is still under warranty then contact Breville (https://www.breville.com/us/en/support/Warranty.html). Although it has an official 1 year warranty I think it is reasonable to expect a kettle to at least last a couple of years, so even if it is out of warranty officially you may still be able to claim under the consumer guarantee (https://www.accc.gov.au/consumers/consumer-rights-guarantees).
Personally, I'd stop using the kettle. You've already been scalded by it.
I accidentally got water on the underside of my Crystal Clear kettle. Now it is slow to boil and the auto shutoff doesn't seem to work. i have it sitting in dry rice. Any thoughts?
Ooh not too sure about that one. All I recommend is don't approach Breville, they will only try to make a buck and sell you another one. Even though their products are faulty and dangerous!! Go back to where you bought it from. Especially if the jug spirts out water causing the underneath to get wet....
I bought my kettle from the Good Guys. Based on what I saw & a family member owning one. not sure what is happening but the condensation has started right from the first boil & hasn't disappeared. My brothers unit does not do this. Any thoughts ?
Hi everyone, I bought my kettle recently, I have noticed that the condensation of water stays inside the glass kettle and it looks ugly is anyone has the same issue and is there s solution?
Hi, I found the same, however it appears to be scale as opposed to condensation. Apparently one has to descale the kettle often. I personally, am very unhappy with this kettle. It is too heavy ( which I know, is my problem) but I feel it is a design fault, it pours badly as the spout is too short and not sharp enough. On mine the inside base also goes an awful brown colour where the element sits underneath, very unsightly and unhealthy looking, even descaling does not remove it.
All in all I think this is badly designed kettle. I complained to Breville, perhaps every-one should do the same. Breville has lost a customer in me, I will NOT buy their products again.
Mine does this. I've never been concerned with the look of it though. Gently swish the water around the jug once the water has cooled a bit. Also, mine had a gradual build up of light brown scale over the element too but i used kettle cleaner and wiped inside with a cloth to loosen it and it is sparkling like brand new. i do use flitered tap water though so maybe thats kept it from being really badly stained.
Has anyone else had their kettle auto-switch off before it has boiled? This seems to be an intermittent issue. Kettle is about 2.5 yrs old.
Does the glass gradually get dirty from water contaminants?
I haven't noticed the glass getting dirty, but the base of the kettle (the stainless steel area inside) does get dirty from water contaminants.
We have had one of these kettle for about 3 months and now the lid keeps opening itself when it starts to boil. Has anyone else experienced this? does anyone have any tips to get around this issue?
I personally have not had that issue but it seems something is wrong because the lid shouldn't open when it's operating. It must still be under warranty, so why don't you contact Breville? They might repair it or replace it with a new kettle.
Mine failed today when the lid refused to stay shut, so when boiling there is no auto cut-off. Breville said to return it to retailer for an exchange, but online retailer said they no longer carry it so will give me a refund instead, after collection.
Lasted 6 months, and was just starting to tarnish. Glad I kept the old Breville!
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