269 questions from our users
I have the Oracle Touch BES990 and has been working without issue since April 2018.
I now have an error message ER 15 when turning on. Can you assist as to what does this mean.
I will also call Breville for assistance.
Portafilter basket getting stuck
Every time I make a coffee the basket is getting stuck. It doesnt matter if I use a basket that is steal
Not cracked it still gets stuck. Any ideas
What issues should I be looking for - I have an opportunity to purchase a second hand Oracle for $650. Current owner says it needs a new filter and is a regrettable sale. Just wondering what other issues this machine tends to commonly have?
Hello,I grind the coffee put under the dispenser press for coffee no water coming out
My steam wand won't turn off even after turning the power off . I had milk every where . Does any one no what's happened to my machine
Anyone know why there is a water drip coming out of shower screen of group head after making a shot. It looks like a leak or sometning and its causing the coffee puck to be very wet and muddy.
My machine has an error 'coer'. The call centre is not open on the weekend. What do i do???
My machine has an error code 'coer' call center is not open over the weekend!! What do I do???
Im am trying to descale my machine and soon as i press the start button it comes up "BUSY"
Group head did not lock into the bayonet of the grinder but nonetheless began to grind. Now the group head will not load into the grinder bayonet at all.
I've sorted it. There is a black plastic ring above the metal bayonet. That ring has two slots that align with the metal bayonet. Those slots had turned so that they did not align with the bayonet preventing the group head to slot in. When the ring was turned so the slots lined up with the bayonet the group head slotted in as per normal.
After 3 years the machine tries to heat up the water above 93 degrees and does not go into the ready mode ( power button flushing and the other buttons are not illuminated)
Had my machine for about 2 years and working fine. All of sudden the grind has been very fine and wont pour coffee out of group head. I use the same fresh coffee beans, cleaned grinder and burr and still having issues. Ive notice the grind on burr is set on 6. I moved it to 10 and now works when i have set my usual grind at 25. Will this be ok or do i need a replacent burr? Thanks
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