327 questions from our users
Just cleaned my machine but the clean me display remains how do I clear the display
my 4 year old breville oracle the portafiller wont insert into the grinder! any helpful suggestions?
Hi Lou, I guess after using it for four years you would be conversant with inserting the portafilter correctly. I don't have much advice as I am just trying to help but maybe there is a build up of ground coffee stuck up inside the grinder. Also check to make sure the strainer cup is seated correctly inside the portafilter. Another thing to try would be to insert the portafilter without the strainer cup inserted. I believe this would give another couple of millimetres clearance and if it fits it would probably indicate a build up of ground coffee up inside the grinder exit point. Either way give it a clean with the brush and see if it makes any difference. Hope this helps.
thankyou, had a look and all clean up there :)
But after looking at my sister in laws, i noticed the ring up insdie had slipped around a bit and that was the problem! slide the ring back into place and now all is well :):)
Thanks Lou. You solved my problem. I have an Oracle Touch. The porta-filter also wouldn't insert into the grinder. with the tamper fan removed I located the plastic ring section you spoke of and pushed on a notched section in a clockwise direction. It moved and clicked into position , fixing the problem. I guess it gets moved if you're not careful enough when removing the porta-filter from the grinder.
Hello in lockdown with a nasty eye infection & depending on my beloved coffee machine. When I turn it on I hear three beeps, it is noisier than normal and then won’t heat past 68. Any ideas what might be wrong?
Check the handle on the right hand side of the machine to control the steamer. Mine had been knocked upwards and just needed pushing down into the normal position. Apparently 3 beeps when you switch on means it’s something safety related. Sage’s customer support technical outsourced people were excellent. I felt stupid!
Hi, we have had our Breville BES980 for a number of years now - love it and has always worked beautifully. Normally the coffee would always start to flow after about 8 seconds but for some reason over the last couple of days, it does not start to produce until about 10-11 seconds, obviously resulting in a slightly smaller shot. Is there anything I can do to get it back to flowing earlier?
The instructions say the coffee should start coming out around 7-8 seconds, if it takes longer it implies the grind is too fine. If you haven’t changed coffee brands recently you adjust the grind to make it more course. Also Try cleaning the grinder burs if you haven’t cleaned them in a while.
Only heating to 66 suddenly
Water is not being pumped out (steam wand works properly).
What could be the issue?
There are a few pumps inside, one for filling the steam, one for the main grouphead etc.
Sounds like you have had a pump fail. Is it making any sound at all?
If under warranty, log a repair job.
Hi we de-scaled our Oracle BES990 yesterday and it worked perfectly after that. This morning the machine will turn on but the temp gets to 93 and won't go any further. The milk light is green but when you press it, it won't work either. I've turned the machine on and off twice, and i have open the steam valves and closed them to make sure they are closed properly. Can you please help?
Hi! Thank for helping!
After cleaning and re-putting the o rings on the steam wand, machine shows error. Even when reset (1shot adding power button) is shows reset and followed by error. I really don’t want to send it in... what can I do?
I just descaled my machine and now it won’t get over 72degrees
Why the temperature of the Breville 980 coffee machine does not work properly?
The grind/tamper function appears to not work. This morning it dispensed a third of the coffee in to the portafilter and tampered unevenly. It has since stopped dispensing and grinding any coffee, goes straight to tamper. Any suggestions? The machine is in regular use and it was purchased a little over a year ago.
Hi Maria, might be time to get your cleaning tools out and make sure the shoot is all clean etc and no blockages as the machine thinks the basket is full.
The tamper disc just pulls straight down and you can use the long brush to make sure the shoot etc is clean, and the disc just clicks back on, held my magnet. You can also use the magnet on the end of the cleaning brush to get the tamping disc out.
Hi, I've had my oracle for over a year now with light usage. I had it sitting for over 2 months with no use and the first time i did use it again worked fine then the next time, the porta filter wont lock into the grind outlet... ( i've cleaned out the burr thinking something might be stuck from there... still wont lock in). When i insert the porta filter it wont turn to lock in. Is there a quick fix?
Carolyn, the same problem just occurred for me too a couple of days ago. We have had our machine for 8 months. The portafilter didn't lock into the grinding unit. We had an old grinder in the garage. We have used that to grind our coffee for the moment, and the portafilter fits fine into grouphead and makes a decent coffee. Unfortunately I dont know what the solution to fix the grinder is. I have tried to call Breville Customer Service for a couple of days and the voicemail message they have provided is that they are all in a meeting. I called today (Saturday) and the new message is that it is not office hours. SO unfortunately it looks like we will have to wait till after the easter weekend, to get someone on the phone from Breville to talk this through.
Grinder not working on my 10 month old oracle. The process starts when I turn the portafilter but then it stops without the grinder ever going into motion. I’ve completely disassembled the grinder (as much as I’m allowed to without actually getting under the hood of the car). Sometimes (like 1 out of 100) it will work for no apparent reason, but then immediately fails again. Any ideas??
My oracle is 3 years old and has been awesome. Today the machine has stopped tamping. The grind function performs for what seems like a long time but does not move into the tamp function. I have manually tamped the grind to make a coffee. Just want to know if this is a major problem and given the age of the machine if it’s worth getting repaired
Sounds like the tamping part of the grinder has failed. From memory its all one one unit. I would seek/push breville for a repair of the unit, at a bare min to cover the parts required, with you paying the labour. But for a $2000+ coffee machine it should last longer than 3 years. The grinder part is about $250-300, labour $100-200 at a guess.
I put 21.5-21.6 ground coffee, start flowing after 7s, is it alright?
or I have to put exactly 22g, start after 8-9s?
here is a lockdown, otherwise I would buy a measuring cup!
Where do I find the serial number of my machine? Having a grinder problem and it may have to go in for repair.
should I use a measure cup to check whether I get enough amount coffee, actually I want to make sure my grind set is correct.
Yes you can use a number of different cookware items for example that have measuring on the side to confirm the output. I have a lovely glass that goes up to 100ml. Works wonders for working out single and double shot volumes. You can also weigh the grouphead before and after grind/tamping to work out the weight of the coffee being added to the basket, as you can adjust this if required as well.
can I use brita filtered water on coffee machine instead of itself filter? thanks.
You can use already filtered water, but its also best to have the filter in the machine installed too, as the top of the water container is open, and you don't want things getting in there, to enter the machine and jam the internal workings up.
So use both, the filter in the machine and filtered water. The machine filter you can replace way less often this way.
We have had our machine for 23 months and it has been working really well up until the last week or so. The water is set to 93C but is only heating to about 82C.
The top filling lid has become stuck and won't click open, any ideas on how to open it?
Just out of warranty which is ridiculous for a machine that costs so much.
Its a clicker thing to release the lid as you know, so might be jammed or gummed up with stuff. Not really sure, the best way to open it when stuck. You can try forcing it, but you risk breaking it. Looking at mine, it would appear to have enough slop to just pop out if forced. The catch is in the middle of the lid at the front, so basically around the dimple you press. Give opening it a go at your own risk, a wide flat knife or something like a metal spatula would work to get in and flick it up.. Otherwise if you break it, you want to get a water inlet assembly part to fix it. Part BES980/02.32 ~$80
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