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Breville The Oracle BES980BSS (Brushed Stainless Steel)

Breville The Oracle BES980BSS (Brushed Stainless Steel) Questions & Answers

4.2 from 34 reviews

5 questions from our users

David W.

David W.asked

BES980BSS (Brushed Stainless Steel)

Grinder not working on my 10 month old oracle. The process starts when I turn the portafilter but then it stops without the grinder ever going into motion. I’ve completely disassembled the grinder (as much as I’m allowed to without actually getting under the hood of the car). Sometimes (like 1 out of 100) it will work for no apparent reason, but then immediately fails again. Any ideas??

2 answers
Andrew4987
Andrew4987

If you have cleaned it all out etc, and still no go. Its a warranty claim, they have a 2 yr warranty.

David W.
David W.

Thanks for the reply. It’s on its way to service...

Lorraine W.

Lorraine W.asked

BES980BSS (Brushed Stainless Steel)

Coffee bean light staying on red

No answers
Sonya

Sonyaasked

BES980BSS (Brushed Stainless Steel)

What issues should I be looking for - I have an opportunity to purchase a second hand Oracle for $650. Current owner says it needs a new filter and is a regrettable sale. Just wondering what other issues this machine tends to commonly have?

1 answer
Dawn B.
Dawn B.

Hi I have only had my Oracle Touch machine for a few weeks and found no issue to date. , but yes buy new filter was advised to do this as required.

punditji

punditjiasked

BES980BSS (Brushed Stainless Steel)

Why is there no extended warranty available on your coffee machines. Is it true that it starts playing up from about 18 months.

3 answers
Peter L
Peter L

Punditji,
if you buy from good company like Harvey Norman, you can get extended warranty for 48 months.
but you have to get when first purchase.
you are covered at 18mths with the original 2 yr warranty, suggest you contact Breville 1300 139 798 to get fixed before your warranty gone.
Great machine, best coffee for any machine we have tried, best of luck ))

punditji
punditji

That is not true. I went to Harvey Norman in Rothwell, Qld 2 days ago & Tracey told me that they do not do extended warranty on coffee machines.

Scott M.
Scott M.

I just bought mine from Harvey Norman Capalaba. Was offered extended warranty. However ACCC states goods should last a reasonable amount of time. A machine costing over $2000 I would not consider 18 months reasonable.

Col

Colasked

BES980BSS (Brushed Stainless Steel)

We can't get the temp to rise above 71 degrees

No answers
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