Breville the Smart Oven Air Fryer

I have been using this for over a year , when it works its great but very hard to clean .I was using the air fryer and my son smelt smoke i went into the kitchen to find it was on fire with smoke pouring out of the back. I have been in contact about a refund and was asked to send proof of purchase and photos , i have done this but as yet no response that was 2 months ago

The air fryer is impossible to clean it has a sticky substance on the bottom which won’t come off it looks like it hasn’t been cleaned in months but is only a few weeks old

Purchased on April 27, 2020 and used almost daily. We liked it until today (June 10) It started to smoke and smelled like rubber or electrical burning. Paint is peeling off the outside, close to the controls. We are taking it back. I don't want aerosolized toxins in our food.

My first ever use of this machine and I'm disappointed. I thought it would be a faster cooker, not painstakingly slower. I'm about to give up cooking chips in the Breville and put them in my normal oven as it's been well over an hour now. Not sure if there's something wrong with my machine or if if this is just it. Very disappointing as I was so excited to use it! Will need to take it back I think as this is basically unusable.

We had just bought a new Breville BOV860 bench-top oven/toaster. We followed the pre-use instructions exactly. About 30 seconds after the pre-use heating had been completed error code E05 showed on the control panel. I called the Breville customer support number and explained the problem. The immediate response from the support person was 'Do you have solar panels?' which we do. It seems that there is an issue with these appliances where they do not work if the premises have solar panels.
We will be returning the oven to the store where we bought it.
Very disappointed (we did not even get to try using it) and not good enough considering that approx. 25% of households have solar panels.

Initially I was excited to buy the product however the product is not even 1 month with me the air fryer basket started to get rusty on my first use. If this is made for food it should not rust at all plus it is a stainless steel it should not rust. Tried contacting Breville and their customer service representative is useless, I was promised they will send air fryer basket 5 to 7 business days and I've even given them chance to extend it till 3 weeks the basket hasn't come yet. Tried calling again and was advised they still need few more days to get it delivered. How ridiculous this company can be!

Will never buy their products again and will never recommend to everyone.

As a reviewer has stated, the crumb tray does come out after the door closes. Burnt my finger trying to push the crumb tray back after preheat. The external chasis temperature is burning hot, Breville needs to improve the insulation to at least warm to touch. There are many cheaper alternatives with better insulation than Breville.
Also as stated by the same reviewer before, the LCD is not readable from the front, only readable from an angle.
Same issue as BOV845, needs independent plug as this oven draws a lot of power. It will trip the f...