- Smart Waffle BWM640 (4 Slices)
Issue raised with machine not accepted within warranty period
I purchased the BWM640 Smart Waffle maker after researching what was available on the market and watching Breville's informative YouTube videos about the design and features of the unit. Very happy with the quality, ease of cleaning and performance of this machine. The waffles turn out great and there is a wonderful selection of recipes.
Following purchase, I became concerned that my individual unit was faulty - it worked fine except the "audible alert" that chimes to let you know when it has reached temperature (and also when the waffles a...re ready) was so quiet that was easily missed even when standing right in front of the unit. The machine is clever enough not to burn the waffles if you miss the timer, but we did find this challenging/ frustrating when trying to cook multiple rounds of waffles (eg catering family Christmas) where trying to coordinate a number of activities in the kitchen and get food out as quickly as possible. I couldn't imagine that this is what was intended. I searched on youtube and found a user video for the "Sage by Heston Blumenthal" https://www.youtube.com/watch?v=ssuR0lD3sIY (which I understand to be exactly the same appliance just rebranded for the UK market) and the audible alarm was exactly how I expect mine should be behaving. I did not have a good experience contacting Breville Customer Service even though I explained the problem and provided a video to show my issue. I persisted (multiple calls and emails) and was advised to take my machine to an Authorised Repairer for an inspection under warranty (the unit was still within its warranty period) which was undertaken at no cost to me. The Authorised Repairer advised that the unit was operating to Breville's specifications, so I had no choice but to drop the matter and just live with it! This was my first experience with Breville and my first with an appliance still under warranty. Safe to say I’ll never purchase a Breville product again. Here is the video if anyone wants to see before making a purchase decision: https://youtu.be/W_zWB7wj_fA You'll need the volume up LOUD :)
Used 1st time so cant give accurate review
Bought from Myer store in Ebay last month but started using today. Heard sparked sound 5x so has it replaced w/o any hassle instore. I have been using Breville BWM520 and has been excellent so decided to change to this model becoz i have read good reviews and this model has sensor cooking!
Questions & Answers
Hi, we have been frequently using this waffle maker now for about 2 years and really love it. To experiment further I’d like to know the max temperature the maker generates. Thanks
How can I prevent belgian waffles from burning on the outside and undercooking on the inside? I have had my waffle maker for just over two years and for the bulk of this time the maker worked beautifully. However, for the last few months our belgian waffles are either burnt on the outside or undercooked on the inside. Is there something I can do to fix this? I purchased mine in Canada so not sure where I can send this to to fix it but by now it's certainly out of warranty.
What's the difference between the 620 and 640? Is it just that the 640 makes 4 waffles? Can I make potato waffles with both?
The 620 seems to be discontinued in australia. I love the 640 (which was expensive until my wife found frequent flier points). Not sure what potato waffles are/
I make gluten free waffles using buttermilk & there are great recipes on this web site;
Hi Adriano - there are two waffle makers in the Breville range - you can view both product details and download recipes and the instruction booklets from this link
Thanks, the Breville team
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With reviewers dropping lines like ‘fluffy inside and beautiful, crunchy and golden outside’ and ‘I have turned into a waffle monster,’ the Breville Smart Waffle is a prime kitchen contender if you’re a fan of waffles done wonderfully.
- Four cooking plates allow you to make four waffles in each cooking session
- Made from a solid brushed stainless steel exterior, cast aluminium cooking plates and a non-stick coating to resist sticky batters from making a congealed mess
- Breville’s ‘Waffle IQ’ technology automatically selects the correct cooking time, after you select from 5 waffle styles: Belgium, Classic, Chocolate, Buttermilk and a customisable option
- 12 different colour settings allow you to choose how light or dark you’d like your dessert to turn out
|Category||Novelty / Snack Makers||Novelty / Snack Makers|
|Product Type||Waffle Maker|
|Dimensions||147 x 393 x 318 mm|
|Manufacturer Warranty||1 year(s)|
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