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Purchased a new set of the top of the range Bridgestone tyres from the somerton store, was told they would be a good tyre
Tyers only lasted 12,000 ks, was clearly a rapid wear issue, the manager told me the tyres were a luxury tyre not a long lasting tyre
refused to replace the tyre
would strongly recommend using another tyre
A friendly and efficient experience all around.
Online quote on a couple of products was quickly done and car booked in. Great price, service and cheerful staff from Wooloongabba branch for 4 new tyres and wheel alignment. Just a friendly and efficient experience all around.
I recently had some work done on my car at REDBANK PLAINS. Very happy with the final outcome and found ALL staff to be a happy bunch! No problem for them to answer my queries and explain what was done to get my car roadworthy again. So a BIG 'THANKYOU' to Bridgestone Redbank Plains. Shall be going there again and recommending this particular branch to my friends.
Bought a Promotional card ($170) for Bridgestone Aust. Service. Big mistake ! We took the car for a rego check & 40,000 service & were told we needed new shock absorbers on the rear & 3 new tyres. The car has done 39,000 easy road km's. It is a Lexus RX350. We had some extended warranty left with Lexus so took the car to Lexus to get their opinion on the shocks. NO we don't need new new shocks. Lexus would have gladly done the work to get payed by our extended warranty company but showed us photos and NO oil leaks from the shocks ! Rang to a...sk Bridgestone to clear our 6 year old car for rego as they had completed the service which was $425. NO Way would they pass it so took the car elsewhere and it passed no problem with the tyres on it which were above the tread measurement and no replacement shocks. The workshop consumables were over priced and an extra hour labour added. Only 2 hours labour was covered with the promo card. When questioned about the shocks being OK the manager insisted they were leaking oil. We will toss the promo card away and would never go back to that workshop.
- Verified customer
CONFUSED DEALER RUNS OWN SHOW
Bought 4 tyres with wheel aliment Serinity Tyres in order to get Benefits Program and 50000km warranty.
After wheels fitted and payment done I was advised that they dont cover whole part of the benefits as per the Benefits Program leaving me no choice but to refer to Regional Office. Was assured by Bridgstone Australia it covers everything if the store accepts the Benefit Program. 1 week later I get a puncture through a steel pin ( which most likely happen around that area) and went to the shop and was charged for the repair. Rang and emai...
WORST CUSTOMER SERVICE
I actually used to love Bridgestone, good service and price. In the last year its been nothing but disappointment, Worst customer service and horrible manners on the phone. After an issue with the spare tyre which I didn't blame them for, just wanted to know how it would happen. I was told a note was put on my file for future services as a gesture of good faith. Rang today and was spoken to appalling and was brushed off when asked about previous gesture of good faith and was told to go elsewhere. Well I think I will then thanks
Thief's and Liars
I was a long standing customer of the Siganto Dr Helensvale branch, I had 3 perfectly good tyres they had been approved by the roadworthy mechanic, they had been approved by a second mechanic and I wanted them fitted with one new tyre so the car was ready for sale, I paid in advance, I delivered the tyres then a few days later the car, mysteriously upon fitting my 3 tyres had cuts in them had abrasive marks on them and were declared un-roadworthy apparently is was due to the way they had been stored, they had been stored in a separate clean are...a in my own garage, when challenged we were treated like fools, so I said take the tyres off put the old one back on and we will pick up the car and the tyres, my daughter was treated disrespectfully when she went to pick up the tyres and they were just thrown into her car marking the interior, when a discussion was had as to how the perfectly good tyre were all of a sudden "no good" one very red faced employee quickly left the room obviously he knew the truth, I went in a few days later and got my refund, the guy who served me was frankly a "smart-aleck" I will never return, I had 4 new same tyres fitted by an independent operator down the road, 4 tyres fitted balanced at around twice the cost of what Bridgestone had quoted for one, also found one of the wheel nuts had been crossed threaded and needed replacing but no one told us that either, In my experience these Guy will con, lie and cheat to get sales, well their tactics failed with me, never again I don't think I have ever had a less Professional experience. Garry K Helensvale
- Verified customer
I purchased a set of turanza serenity plus during buy 3 get 4 Bridgestone's promotion at Bridgestone Morley. I originally asked for the quote of ep 150 online. They replied promptly on the next day and provided the option for serenity plus, which were in promotion as well and eligible for the 50k warranty with wheel alignment.
I love the fact that they informed you a better value option that is on promotion, which normally wouldn't be offered when someone bis after a specific product. Booking process was done easily online. The tyres were fitted quickly and professionally. The whole experience was good. Highly recommend Bridgestone Morley.
Terrific honest Tyre and mechanical workshop
After let downs by tyre shops and workshops I started taking my vehicles to the Wynnum store. I have found there quality of workmanship outstanding and the manager is nothing short of outstanding when sorting mechanical and tyre recommendations or issues. I have actually saved a fortune using these guy's and have found there repairs on vehicles to be top quality. The staff are always helpful regardless of how busy they are.
- Verified customer
Did Not Honour Safe Drive Scheme for Damaged Tyre
Purchased 4 new tyres from Bridgestone Select Mt Druitt 6/12/2016 One failed on or about 23/2/17 took vehicle back next day and was advised by Joanne that I had tp purchase a new rear left tyre for $379. Tyre had done less than 4000 kms. Bridgestone have customer assurance and warranty schemes in place that I was not advised by the store to cover such failure when the tread is no more than 10% worn located online https://www.bridgestonetyres.com.au/safe-drivewhich covers irreparable punctures and other damage to tyres.
Dont rely on them for break's problem. Causes more problems
When i found my rocal Bridgestone, Ellenbrook WA, they were friendly and nice. I started using them more than changing tyres . I regularly went there for my car service. I had heard breaks bad noise from front so i asked them to do check. I DIDNT ask to do anything rear breaks but they changed both sides , break pads and shoes. Guess what? After that, i had a good to put up with terrible big bad noises from both breaks. I went back to 4 or 5 times to complain about tbis noise . They put break discs front .
They said to do machinery my br...
- Verified customer
Shoddy tyre replacement job.
I waited one and a half hours to have 4 new tyres fitted and wheel alignment at Bridgestone select at Brookvale Sydney NSW. Alloy mag wheels were clean when I took the vehicle in and filthy after the new tyres were fitted. My metal VW valve caps got replaced with the common black plastic ones (got the metal ones returned after a couple of days) also front and rear offside mag wheels had scrapes, either from tools to remove/fit tyres or hitting a curb when taken for a test drive. Good price for tyres. Very poor service. Don't think I'll be using them again.
Bridgestone Butler WA - fantastic service
Called Bridgestone to enquire about the price of 4 tyres on my car. Their 4 for the price of 3 deal meant they beat all competitors by a country mile.
To top it off, they could do it the very next day.
They were helpful and friendly when I dropped the car in, and did the job in the time it took the kids and I to wander up to maccas for a coffee.
Support the local guy, it’s definitely worth it.
Fantastic service from the team at Bridgestone Select Baldivis. Had problems with my car and they always accommodate .. very honest and straight forward, no crap
Excellent customer service , a special shout out to the lady Bronwyn in Sales counter, very professional, friendly and very dedicated to please customers, really goes beyond as do the entire team .
Would recommend strongly, will only ever go to these guys.
Fantastic service - exceeded expectations. Well done Bridgestone Select Bundall!
I visited this location yesterday after suffering a puncture the night before while dropping a friend to the airport. After a friendly greeting the technician made a quick assessment of the damaged tyre in the boot and I was informed that unfortunately the tyre was not repairable, so a replacement would be required. I opted to get both front tyres replaced as a pair as they were going to need replacing within 6 months anyway.
The price I was quoted for the tyres was reasonable and they were fitted and a wheel alignment carried out in 20 min...utes while I waited. The waiting room was clean, comfortable and well stocked with reading material and a television. A staff member made me a flat white to enjoy while I waited. When the job was finished I found that the spare tyre and the tools that I had hastily thrown back into the boot in the dark the night before had all been replaced neatly in their compartments. The car was brought around to the front entrance and parked nose out so I could easily drive out without reversing. These little extra touches made a great impression on me. They were unnecessary and unexpected but definitely noticed and appreciated. Well done Bridgestone Select Bundall. The grudge purchase of tyres was made into a pleasant experience.
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