Reviewer Photos & Videos
- Verified customer
Shoddy tyre replacement job.
I waited one and a half hours to have 4 new tyres fitted and wheel alignment at Bridgestone select at Brookvale Sydney NSW. Alloy mag wheels were clean when I took the vehicle in and filthy after the new tyres were fitted. My metal VW valve caps got replaced with the common black plastic ones (got the metal ones returned after a couple of days) also front and rear offside mag wheels had scrapes, either from tools to remove/fit tyres or hitting a curb when taken for a test drive. Good price for tyres. Very poor service. Don't think I'll be using them again.
Bridgestone Select Edmonton
Bridgestone Select in Edmonton has outstanding customer service and are extremely honest and fair in their prices. These wonderful people offer a full range of mechanical services and I have had my car serviced multiple time and will keep coming back, it is so nice to be able to drop off an automobile and not worry about being taken advantage of. Please do yourself a favor and take your vehicle here, I promise you you wont regret it!!!
Bridgestone Butler WA - fantastic service
Called Bridgestone to enquire about the price of 4 tyres on my car. Their 4 for the price of 3 deal meant they beat all competitors by a country mile.
To top it off, they could do it the very next day.
They were helpful and friendly when I dropped the car in, and did the job in the time it took the kids and I to wander up to maccas for a coffee.
Support the local guy, it’s definitely worth it.
Fantastic service from the team at Bridgestone Select Baldivis. Had problems with my car and they always accommodate .. very honest and straight forward, no crap
Excellent customer service , a special shout out to the lady Bronwyn in Sales counter, very professional, friendly and very dedicated to please customers, really goes beyond as do the entire team .
Would recommend strongly, will only ever go to these guys.
Fantastic service - exceeded expectations. Well done Bridgestone Select Bundall!
I visited this location yesterday after suffering a puncture the night before while dropping a friend to the airport. After a friendly greeting the technician made a quick assessment of the damaged tyre in the boot and I was informed that unfortunately the tyre was not repairable, so a replacement would be required. I opted to get both front tyres replaced as a pair as they were going to need replacing within 6 months anyway.
The price I was quoted for the tyres was reasonable and they were fitted and a wheel alignment carried out in 20 min...utes while I waited. The waiting room was clean, comfortable and well stocked with reading material and a television. A staff member made me a flat white to enjoy while I waited. When the job was finished I found that the spare tyre and the tools that I had hastily thrown back into the boot in the dark the night before had all been replaced neatly in their compartments. The car was brought around to the front entrance and parked nose out so I could easily drive out without reversing. These little extra touches made a great impression on me. They were unnecessary and unexpected but definitely noticed and appreciated. Well done Bridgestone Select Bundall. The grudge purchase of tyres was made into a pleasant experience.
Excellent experience will done Bridgestone Direct Rowville.
From the time I called their Rowville store, to them emailing there quote, to booking my ford territory in for new tyres, the whole experience was excellent, they drove me home while they fitted my new tyres, picking me up at home to go pick up my car, they were very professional, friendly and informative, I would recommend them to anyone . The price was very competitive. Congratulations Debbie and your team, I will be recommending you guys to my friends, simply flawless in every way.
Bridgestone Robina: Fast, efficient and polite
Went to the Robina store to get rear brakes and discs fixed along with a new bulb in the headlight in my Mercedes. Can't fault the service. Myles on the desk is very friendly. I called up and he gave me a very reasonable quote. They got me in straight away and had my car back in no time. Would highly recommend. Bec.
Careless and won't accept responsibility for damage
Very disappointed with Bridgestone Select Fountain Gate. I booked in a strip and fit for a new set of unmarked alloys in May 2017. They parked my car in the car park afterwards and I didn't notice until I got home that they had taken a large chip out of one of them. They have not returned my phone calls or messages so it looks like I'm stuck with it. An expensive and very poor experience overall.
Bridgestone Tyres Wollongong: Brilliant Customer Service
Sometimes it's hard being a woman and going into car places when you need help, but not at Bridgestone Wollongong. For customer service alone I will use these guys. I purchased under the 4 for 3 deal, a great deal with better quality tyres. The manager Steve was brilliant, with a super busy shop and the phone going multiple times, he conducted a fine juggling act. He was professional, courteous and used a little humour to keep all waiting in a good mood. He explained clearly why a wheel alignment was a good idea, there was no hard pressure sale..., just someone who knows what's he's doing, explaining what I needed. He was knowledgeable and understood I couldn't really afford top of the line tyres, so he found a fit that suited. Nice to see some good old fashioned customer service in the Wollongong area.
Rude and Unprofessional.
After getting the wheel alignment done and tyres balanced, I noticed a week or so later that one of the wheel nuts was missing from one of the wheels.
When I went in to tell them, the guy sarcastically said he would go through the CCTV cameras and that all the nuts are torqued up. He told me to go next door to supercheap auto and buy a nut for $5 then walked off.
A bit of an inconvenience, having to buy a pack of 4 wheel nuts for $10, considering they were at fault. I won't be doing business with Bridgestone select in Baldivis again.
Ignorance at its finest
After seeing some advertisements for Bridgestone I was more then happy to go down and have a look for myself some options towards a new set of tyres. The young lads were quite busy on the day and asked if I could wait two hours which I was more then happy to do. I'm not sure of his position or title but I did notice the arrogance of one of your senior members that went by the name of [name removed]. Not once did he offer to land a hand to what was quite noticeable a busy day. But then one could only tell he didn't like physical work due to his...obesity and sheer cleanliness on his clothes. One of your junior employed had to walk past this oaf as he was standing in a walkway talk Msg on his mobile phone. The young gentleman brushed past and tapped him on the shoulder to which he received verbal abuse in the form of "Don't touch me". Disgusting behaviour to show towards another whilst only trying to do his job especially in front of customers. I told the young gents no offence but I would not be giving someone with that vile attitude my business. To my humour they didn't acknowledge but showed signs of understatement that he was actually a sorry excuse for a person.
- Verified customer
I bought four new tyres 8 months ago at Philip Bridgestone 8,000km later two are bald and needed replacing. Wheel alignment was way out. I don't think they even did it. Many conversations with Bridgestone petered out when they didn't finally ring me back. The hint was that I had hit a pot hole. Not exactly customer service. Won't be a return customer.
Damaged my car by jacking from wrong point
I just wanted my front wheels balanced. First they didn't have a suitable socket for a factory holden wheel nut, then didn't know where to look in the boot to use the one for the vehicle - at this point I should have known they had no idea what they were doing. Then they jacked the car up from both sides using the transmission cross member - bending it and moving the transmission closer to the floor. After the wheels were balanced and I drove away the transmission was hitting the floor going over bumps and braking so I took it straight back. T...hey then used crow bars to try and straighten out the cross member and put creases into structural members by levering against them. Abs incompetence. They offered to take off the plate and straighten but at a later date because they were busy. I don't want them near my car.
A complete scam is being run by Bridgestone.
I bought a $195 brochure with the same spiel a lot of other people here have reported... "Hi, we're trying to get more people to our local store". This brochure entitles you to all these things (listed on the brochure) free of charge - you only pay for parts and oil... I don't have the energy to report the whole thing, but after the most expensive "minor service" I've ever had, I will not EVER be returning to Bridgestone and have told everyone I know about this giant scam they are operating... Clearly it's Australia wide as evidenced by some of the previous reviews here.
I also took my receipt to 3 other yards and showed them the 'deal' I got. All 3 told me they were, "Sorry".
- Verified customer
Smooth Driving, mission accomplished!!
Experienced great service from the team at Bridgestone Select in Cannington WA. Store hasn't been open long however the service was well tuned. My Mercedes's was a recent purchase and their advice and products matched my expectation and immediate needs. I was really pleased with Steve and the Crew at Bridgestone and enjoyed the freshly brewed coffee on arrival. Can definitely recommend them.
Bridgestone Select Harbour Town, Gold Coast
I had my car serviced today at Bridgestone Select Harbour Town, on Brisbane Road, and they were superb. Excellent price, good service and attention to detail.
I dropped my car off at 8am, they went through the manufacturer's recommendations for the kilometres I have chalked up, showed me what needed to be done, I added a couple of things such as tyre rotation, they gave me a price, they dropped me back home, phoned me when it was ready, came to pick me up, and then went through everything that had been done and not one cent more than quoted....No nasty surprises! They told me approximately how much longer I'd get out of the tyres and showed me options for new ones. Thank you to Sam, the co-owner, and Kevin, the mechanic (and such a lovely, well-spoken young man), for making my day. Seems I have found myself a reliable place to trust my vehicle with after some 20 years with my previous mechanic who is just TOO far away now that I have moved to the Northern Gold Coast.
Rowville Bridgestone Select - Excellent.
Dropped my car off at Bridgestone select on a Saturday morning after installing coilovers for new tyres and a wheel alignment.
Debbie, Stuart and Luke were extremely helpful. They pointed out that the cars coilovers were not made for the specific model and therefore the car was un-drivable for the time being. The car has been sitting and their store for nearly a week now and after numerous issues they were able to resolve each and every one of them, except the coilovers since it is out of their hands.
It seems that at Bridgestone Select..., 'no' is not found in their vocabulary. I would like to thank the members of Rowville Bridgestone Select for their excellent customer service and willingness to help me get my car back onto the roads. Instead of letting my car get towed out of the shop, I dropped off my old coil overs & they were more than happy enough to change them for me. Thanks Bridgestone!
Tried to over-charge me by $3,500!
I took my 5 year old Mazda3 here as it wasn't starting. I was told that there was "low compression" in the engine and they either needed to put a second-hand engine in (costing $2,500) or take the engine out to repair it (costing $3,500).
After speaking to a few mechanics who said this occurrence in such a new car was almost impossible, I decided to get a second opinion and had it towed to the Mazda Service Centre.
Mazda fixed the problem within 20 minutes - they agreed that compression was low and upon checking the spark plugs and givi...ng them a clean, the engine warning light stopped flashing and the car started. Mazda only charged me $50! I let Bridgestone know what had happened and all I received was denials and the mechanic blaming his equipment. It's very clear that they were trying to take advantage of someone who doesn't know how cars work (or they're simply incompetent) - what a disgusting business!
Excellent service - highly commendable
We had recently purchased another car since our last one was written off and needed to get new tires fitted as we didn't have much tread left on the old ones so it was after making a few calls and seeing options online that I decided to call Bridgestone Select in Grafton, and I must say what a good experience it was :) From the moment that Stuart answered the phone to the time I collected the car again his communication with us was great, the waiting lounge - with tv, coffee, newspaper and couches is well appointed and the free service which th...ey provide customers into town or home (if you live in Grafton) is wonderful, I would have been happy to pay for a cab to cross the river back to town but this wasn't needed which I was surprised with, but very happy about! only 90 minutes later I got the call to say the car was ready to go and the fitter who put them on came to get me and my partner from the local shops without a problem :) I would not only recommend these guys to people seeking good service and competitive prices but to females in particular, they are professional in every sense of the word and you will never be pushed or feel like you are being forced into a purchase you might not be ready to make :) I'll be back later in the year for my major service at either Grafton or Coffs :)
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