Rude and Unprofessional.
After getting the wheel alignment done and tyres balanced, I noticed a week or so later that one of the wheel nuts was missing from one of the wheels.
When I went in to tell them, the guy sarcastically said he would go through the CCTV cameras and that all the nuts are torqued up. He told me to go next door to supercheap auto and buy a nut for $5 then walked off.
A bit of an inconvenience, having to buy a pack of 4 wheel nuts for $10, considering they were at fault. I won't be doing business with Bridgestone select in Baldivis again.
Ignorance at its finest
After seeing some advertisements for Bridgestone I was more then happy to go down and have a look for myself some options towards a new set of tyres. The young lads were quite busy on the day and asked if I could wait two hours which I was more then happy to do. I'm not sure of his position or title but I did notice the arrogance of one of your senior members that went by the name of [name removed]. Not once did he offer to land a hand to what was quite noticeable a busy day. But then one could only tell he didn't like physical work due to his...obesity and sheer cleanliness on his clothes. One of your junior employed had to walk past this oaf as he was standing in a walkway talk Msg on his mobile phone. The young gentleman brushed past and tapped him on the shoulder to which he received verbal abuse in the form of "Don't touch me". Disgusting behaviour to show towards another whilst only trying to do his job especially in front of customers. I told the young gents no offence but I would not be giving someone with that vile attitude my business. To my humour they didn't acknowledge but showed signs of understatement that he was actually a sorry excuse for a person.
- Verified customer
I bought four new tyres 8 months ago at Philip Bridgestone 8,000km later two are bald and needed replacing. Wheel alignment was way out. I don't think they even did it. Many conversations with Bridgestone petered out when they didn't finally ring me back. The hint was that I had hit a pot hole. Not exactly customer service. Won't be a return customer.
Damaged my car by jacking from wrong point
I just wanted my front wheels balanced. First they didn't have a suitable socket for a factory holden wheel nut, then didn't know where to look in the boot to use the one for the vehicle - at this point I should have known they had no idea what they were doing. Then they jacked the car up from both sides using the transmission cross member - bending it and moving the transmission closer to the floor. After the wheels were balanced and I drove away the transmission was hitting the floor going over bumps and braking so I took it straight back. T...hey then used crow bars to try and straighten out the cross member and put creases into structural members by levering against them. Abs incompetence. They offered to take off the plate and straighten but at a later date because they were busy. I don't want them near my car.
A complete scam is being run by Bridgestone.
I bought a $195 brochure with the same spiel a lot of other people here have reported... "Hi, we're trying to get more people to our local store". This brochure entitles you to all these things (listed on the brochure) free of charge - you only pay for parts and oil... I don't have the energy to report the whole thing, but after the most expensive "minor service" I've ever had, I will not EVER be returning to Bridgestone and have told everyone I know about this giant scam they are operating... Clearly it's Australia wide as evidenced by some of the previous reviews here.
I also took my receipt to 3 other yards and showed them the 'deal' I got. All 3 told me they were, "Sorry".
- Verified customer
Smooth Driving, mission accomplished!!
Experienced great service from the team at Bridgestone Select in Cannington WA. Store hasn't been open long however the service was well tuned. My Mercedes's was a recent purchase and their advice and products matched my expectation and immediate needs. I was really pleased with Steve and the Crew at Bridgestone and enjoyed the freshly brewed coffee on arrival. Can definitely recommend them.
Bridgestone Select Harbour Town, Gold Coast
I had my car serviced today at Bridgestone Select Harbour Town, on Brisbane Road, and they were superb. Excellent price, good service and attention to detail.
I dropped my car off at 8am, they went through the manufacturer's recommendations for the kilometres I have chalked up, showed me what needed to be done, I added a couple of things such as tyre rotation, they gave me a price, they dropped me back home, phoned me when it was ready, came to pick me up, and then went through everything that had been done and not one cent more than quoted....No nasty surprises! They told me approximately how much longer I'd get out of the tyres and showed me options for new ones. Thank you to Sam, the co-owner, and Kevin, the mechanic (and such a lovely, well-spoken young man), for making my day. Seems I have found myself a reliable place to trust my vehicle with after some 20 years with my previous mechanic who is just TOO far away now that I have moved to the Northern Gold Coast.
Rowville Bridgestone Select - Excellent.
Dropped my car off at Bridgestone select on a Saturday morning after installing coilovers for new tyres and a wheel alignment.
Debbie, Stuart and Luke were extremely helpful. They pointed out that the cars coilovers were not made for the specific model and therefore the car was un-drivable for the time being. The car has been sitting and their store for nearly a week now and after numerous issues they were able to resolve each and every one of them, except the coilovers since it is out of their hands.
It seems that at Bridgestone Select..., 'no' is not found in their vocabulary. I would like to thank the members of Rowville Bridgestone Select for their excellent customer service and willingness to help me get my car back onto the roads. Instead of letting my car get towed out of the shop, I dropped off my old coil overs & they were more than happy enough to change them for me. Thanks Bridgestone!
Tried to over-charge me by $3,500!
I took my 5 year old Mazda3 here as it wasn't starting. I was told that there was "low compression" in the engine and they either needed to put a second-hand engine in (costing $2,500) or take the engine out to repair it (costing $3,500).
After speaking to a few mechanics who said this occurrence in such a new car was almost impossible, I decided to get a second opinion and had it towed to the Mazda Service Centre.
Mazda fixed the problem within 20 minutes - they agreed that compression was low and upon checking the spark plugs and givi...ng them a clean, the engine warning light stopped flashing and the car started. Mazda only charged me $50! I let Bridgestone know what had happened and all I received was denials and the mechanic blaming his equipment. It's very clear that they were trying to take advantage of someone who doesn't know how cars work (or they're simply incompetent) - what a disgusting business!
Excellent service - highly commendable
We had recently purchased another car since our last one was written off and needed to get new tires fitted as we didn't have much tread left on the old ones so it was after making a few calls and seeing options online that I decided to call Bridgestone Select in Grafton, and I must say what a good experience it was :) From the moment that Stuart answered the phone to the time I collected the car again his communication with us was great, the waiting lounge - with tv, coffee, newspaper and couches is well appointed and the free service which th...ey provide customers into town or home (if you live in Grafton) is wonderful, I would have been happy to pay for a cab to cross the river back to town but this wasn't needed which I was surprised with, but very happy about! only 90 minutes later I got the call to say the car was ready to go and the fitter who put them on came to get me and my partner from the local shops without a problem :) I would not only recommend these guys to people seeking good service and competitive prices but to females in particular, they are professional in every sense of the word and you will never be pushed or feel like you are being forced into a purchase you might not be ready to make :) I'll be back later in the year for my major service at either Grafton or Coffs :)
Lifetime wheel alignment on tyres not being honoured at other stores.
Bought a lifetime tyre rotation and wheel alignment from a dealership in suburban Sydney with confirmation that it could be used at any Bridgestone store. Moved interstate, and as soon as we booked the car in for rotation and alignment at new outlets (tried 2), got full resistance both times and lifetime of tyres rotation and alignment not honoured or accepted at these other Bridgestone dealerships, including a Bridgestone Select.
Excellent Service at Bridgestone Select @ Springfield, QLD 4300
Couldn't be more pleased with service from B Select Springfield. I took my Hyundai Getz to them to have repairs, oil changes and inspection. They are very friendly and helpful explaining what needs doing and that the repairs can be done at a later date which I thought so too instead of spending all in one go.
Excellent service that they worked on my car, I would use them again for services when other mechanic workshop can be lazy and charges more. I'm recommending the Springfield B Select
Total fraud- WA Kingsway Bridgestone
A marketing guy sold us a service package about 2 months ago for $169. He told us this include labour for 2 minor services and a major one. We just have to pay parts, engine oil etc which should only cost $60-80. They got this promotion as they want to get some business for the newly established store. I booked a service last week and got a quote which ended up costing even more than the dealer. I am so getting it refunded. What a fraud!
And the reception lady is not a nice person to talk to. Rude and impatient. She advised without this so c...alled promotion package, a service can cost up to $350. I wonder if she is happy to pay this much for her car! Plus, I am not able to get refund directly from Bridgestone. This has to be done through the marketing company.
wonderful service from B Select Northlakes
Couldn't be more pleased with service from B Select Northlakes. I took my ford ute to them to have repairs done to steering, they kindly dropped me home so I didn't have to wait around. Got a call a little while later to say that the problem had been fixed and didn't need new parts as expected. They saved me about $600. I have had further servicing done to my car again with excellent service. Special thanks to Scott at front desk.
Bridgestone Fountain Gate - excellent
Found them to be professional and helpful.
Explained everything to me clearly before they performed the service on the car. Helpful and informative.
Went back last weekend for tyres and they were awesome! In and out in just 2 hours! Boom!
Will go back for sure.
Bridgestone Select Edwardstown are the best
After taking my M Series Mercedes and my Volvo XC90 to a range of ;'specialist' and paying huge fees to have them repaired only to end up with crappy service I took my cars to Bridgestone Select Edwardstown.
They serviced both cars, and replaced four tyres did the brakes on one cart and I had a range of other service and wear and tear things repaired on both cars and came out with change out of $1500. Normally one service at one of the 'specialists' costs over $100. These guys were professional, and didn't treat me like an idiot.
I can ...not recommend them highly enough. If you want quality work done on your car for a good price, go and see Andrew Priest at Bridgestone Select Edwardstown and tell him Ollie sent you.Phone (08) 8297 6055.
Complete rip off
-Normal service, air filter, oil change blah blah..fix one punctured tyre - $385 (no new tyre in the end)
-they said without voucher would be $560+
-pay for door salesman voucher $160 (use up more than half the criteria in one service).
Verdict: complete rip off! in the end i paid 160+385 = $540
Bad! Bad! Bad!
Took my car for new tyres and wheel alighnment. $680 later the car vibrates throuht the steering column at or near 100KPH. Took the car back 4 times no resolution. The manager took the car for a spin and came back saying that he detected a "slight' Vibration at 80kph. Crap!
Will never go there again.
Bridgestone at SANDGATE QLD....Wouldnt take a push bike near them!
I wouldn't take a push bike there after what they did to us. In early October 2015 we went for a simple minor service & was told we needed a timing chain as it "apparently" fell apart in his hands.... We thought ok we dont have much choice as it didn't now have a timing chain & had to get it done, we need our car..... $4500 & 1 month later we still didn't have a properly functioning car. They sent us away with errors coming up & burning smells. RACQ were called to take it back to them again.... Turns out they did some major damage replacing the...chain & after much threats of lawyers to the head office it was finally taken to the Albany Creek Bridgestone tyres store where it was supposedly fixed. Its 24th December 2015 & we are looking for another mechanic to fix our car as it is still not working right! We never had a problem with our car until Bridgestone touched it! Be warned they don't know what they are doing!!!! I'm disgusted with the service & treatment we received, if i could give you NEGATIVE stars you wouldn't be able to count the amount i would score you! We've since learnt that you cannot access a thing chain during a minor service, so how it fell apart in his hands is another lie. This store is still operating & we've heard many others who's car have been damaged thanks to them!
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.