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Worst service ever
Worst service ever. Waste of time. My first experience of very bad service in Australia in last 10 years! Third time I had very bad experience with this company today. Booked a time for every 10K free tire rotation and minor puncture repair. When I came I have been told they have to book me on tomorrow for minor fix. Had to wait for about an hour and eventually manager refused to do free tire rotation saying that he had checked tires (which are 24000km) and it is just waste of time for him to rotate them... but they found a ...
OVER THE TOP CHARGING and PUBLIC RELATIONS
Had four tyre valves replaced at Bridgestone Tennant creek as had two flat tyres due to deterioration of valves which had only been on for two years when the new tyres were purchased. Charged $120 without even balancing the tyres, whole process taken twenty minutes.
Rang head office at Bridgestone SA. And spoke with the area representative for Northern Territory regarding the cost, that it was too excessive for four tyre valves replacement, he became so aggressive, rude and abusive, and informed me in a rage that they have no control on what their franchises charge.
This person was so enraged it became frightening.
I booked in to get my tyres and brakes done, figured it shouldn’t be more than say 3 - 4 hours. After waiting around home for 6 hours and keeping an eye on the time as I had to catch the bus back to the centre. I finally called and asked what was going on, I was told there was a delay in parts and it should be ready by 5pm. Ok I thought... things happen aslong as it’s done... I get a phone call at 445, oh sorry the parts are the wrong ones... 15 minutes before I’m meant to pick my car up.
I get it, things happen, but if someone had just ca...lled me at 1 or 2 pm and said “hey something has gone wrong, do you still want this done today or would it be ok to book it in the next day?” It would be ok. Instead I’m left waiting till nearly 4pm wondering what is going on then to be told at the end it wasn’t completed. As a shift worker it’s not always easy to get these things done, and now I still need to get it done another day.
Discovered a rear flat tyre on my Mondeo on the Labour Day Public Holiday....bad timing as I had to travel the next day (13/03/18) to the La Trobe Valley (two hour drive) from Cowes for two days of business.
Drove to Cowes Bridgestone on my "space saver" tyre at 07:45am on the Tuesday morning and explained my predicament to the owner, Trevor.
Well, Trevor went all out to get me back on the road quickly and safely for sure. Was back on the road in about twelve minutes flat! Trevor was a lifesaver and could not do enough to assist me.
Full credit to Bridgestone, Cowes and kudos to Trevor for his outstanding, exceptional service.
Will be highly recommended from myself, that's for sure! ...Regards David Cowes Vic
- Verified customer
Bridgestone Cleveland service is very bad
I have replaced my Toyota Camry car tyres three months ago, I have requested an alignment with the service. After tyre replacement and alignment the car was heavily toing to the left. I went back to Bridgestone Cleveland twice to have it fixed. Unfortunately they did not fix it even after the third alignment attempt. The team was arguing that this is normal for Toyota Camry! knowing that before the tyre change and alignment it was going absolutely straight. Three month later, I have the car serviced at Toyota dealer in Cleveland and told them t...he story, they said that this could be fixed, so I did another alignment (extra cost applied) and it is now back to normal and driving straight. When I get back to Bridgestone Cleveland they were still arguing that they did not do anything wrong!!! Even after showing them the alignment report from Toyota saying that their car alignment was way out of the Toyota specifications!! They have a very bad customer interface!
Not impressed with sales service
Purchased 4 new tyres at this store. The installation was prompt and they sprayed black tyre paint which covered the hub caps and was not cleaned thereafter. After six months returned the car for a tyre check service and mentioned about cleaning the hub caps if the tyres were going to be painted. They were not obliging and suggested that they don't paint the tyres. In fact I don't feel that they did anything as it took them only 5 minute to do the service.
Bridgestone Smithfield one day job took a week . My cars door trim melted because the car was left out in the sun everyday for a week. Also drivers side interior pillar and sun visor covered in black greece. I had a a car cover I could have protected my Monaro with . Very disappointed won't go there again.
- Verified customer
All good at Bridgestone Tyres Fortitude Valley QLD, 4006
I needed two new tyres for our old Kia Cerato as the two front tyres were quite worn. I submitted a request for a quote for either their "buy 3 tyres get 4th for $10" offer, and one for just the two front tyres. I received both quotes via email the next day and I chose the two tyres for $85 each fully installed and wheels balanced. I called to arrange an appointment but the lady was not there, so they took my number. She promptly rang back, we locked in an appointment the same week, I turned up on time and I was out with everything done within 20mins. Good experience.
Hopeless tyres and service
Had replaced all four of my Honda Accord tyres with Bridgestone Serenity Plus. I bought on the basis that the tyres were premium quality. Unfortunately, it feels worse than cheap tyres.
Firstly, the handling is absolutely pathetic. When you ride the steering is harder. My previous 10 year old tyres ( I am not naming them but they were definitely not Bridgestone) had better steering feel.
Secondly, there is this constant, nagging bumpy feel that is so irritating that it puts you off driving.
Thirdly, the rolling resistance is so much that if ...
Crap tyres & service
Had some truck tyres fitted. Staff weren't very helpful & the tyres lasted 50,000km was promised min 100,000km. Blamed the tyre wear on myself even though they wore evenly. Overpriced rubbish. When I complained the manager & his boss couldn't care less. Never buy Bridgestone again.
Rude arrogant and dismissive
I recently had a minor accident that required the replacement of the rim and a new tyre. The crash repair company sent the vehicle to the Bridgestone Select store in Garbut Townsville. When the vehicle was returned the spare tyre had a large chunk missing from the bead near the edge of the rim. When I noticed this the crash repairer called the store, which also trades as Mikes Tyres, and I was then asked to take the damaged tyre to show the manager which I did. Incredibly he was unbelievable dismissive and to a point rude. He suggested I view t...heir CCTV footage and I declined saying this is an issue that needs to be resolved between the crash repairer and them and not something I should be involved in. At this point he basically told me I was unreasonable and effectively walked off. As the customer I feel completely let down.....no empathy or understanding....no investigation or even examination of the damaged tyre. DONT GO THERE. Leaves me with a $400 bill and completely unhappy with their service. This person who calls himself a manger needs to take some customer service training or leave the industry. I will NEVER deal with this company again.
Having similar problems.
Going through similar issues to most of the other reviews. Worst service. Was implied I was a LIAR, Now I'm very angry. Waiting for my case to go through legal channels so I can't contribute more at this time. However I suggest staying well away from Bridgestone Smithfield! Also consider putting forwarding your experiences with Fair Trading also.
My husband put his Msport BMW in for new tyres and when he went to pick up the front spoiler had popped off when test driven. The manager tried to challenge my husband when he asked where it was, by advising that there was no spoiler on the car. This was disappointing that my husband had to argue the point and justify that there definitely was a spoiler prior to handing over the car for service. It was discovered by the apprentice that it had popped off out near the road/driveway of the shop. It was damaged so the company repaired/replaced the ...spoiler within our limited timeframe of a month. Although we are grateful that the issue was resolved relatively quickly, we felt there was lack of communication in following up the progress of the repair/replacement. We found we had to often do the ringing/chasing within the timeframe.
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