Very poor initial experience with a warranty claim relating to a Solace Bathroom Mate 4-in-1 we had installed into our 2.4x1.7x2.3m. The unit itself is very poorly designed with a condensation/moisture drip point directly over the unsealed light panel resulting in water dripping onto the panel and causing malfunction. This was even though the… Read more
extract mode was operating. The unit also vibrated a lot when extracting/blowing (which the replacement unit we bought does not, despite it having a higher flow rating).
Brilliant denied the unit was correctly placed for a long time and only came to the party once the Qld State Manager got involved. Dave was very helpful and even enabled a refund of the unit, and provided and electrician to remove the old, and install a new non-Brilliant unit (due to the design of the Solace, I'm sure the same issue would have occurred again).
The only reason I'm not giving a 1 star is due to the efforts of Dave in righting the situation.
I had issues with a Brilliant pop up power point which had been in use for some time The response and caring service from Andrew in sales was BRILLIANT to say the least Full marks to this customer focused company
Have 2 of Brilliant Solace 4 in 1 Bathroom Mate Exhaust Fans Terrible customer service emailed both sales and support about the availability of replacement LED Light Strips for these as the light has had moisture ingress and shows dark streaks on it, tried to take a photo but does not show it well. Have not had a reply from either email after 7 days. Philby
Reviews with attachments
The Downfall Of Brilliant Lighting – As an electrician with years of experience under my belt, I took on a project involving the electrical fit-out for 9 residential units approximately a year ago. My choice, regrettably, was to install ceiling fans from Brilliant Lighting, a decision that has since spiralled into an unending nightmare for myself, the property owners, and the… Read more
tenants.
From the moment tenants moved in, the ceiling fans have deteriorated at an alarming rate. It's as if these fans were designed to self-destruct; knobs falling off, the fan heads cracking so severely it defies logic, unbearable humming noises, and units that have just stopped working completely. The extent of these issues is beyond repair—replacement is the only option.
Attempting to resolve these issues, I reached out to Brilliant Lighting on multiple occasions, hoping for a responsible resolution. Their response was a deafening silence—no calls, no messages, no semblance of customer support. In a fleeting moment of hope, they promised replacements for all faulty units, a promise as hollow as the quality of their products.
The financial strain this has placed on my business is substantial. Between the relentless callout fees and the cost of installing the replacements, the financial bleed is palpable. Beacon Lighting stepped in to provide 4 replacement fans, a gesture that resolved a fraction of the issues but left a gaping wound open with the remaining units.
My professional reputation, built on trust and quality, is now at the mercy of Brilliant Lighting's inferior products and abysmal customer support. This experience has been a harsh lesson in the importance of product quality and manufacturer reliability.
I will no longer endorse nor install any Brilliant product. Their disregard for product quality and customer support is not just disappointing—it's unacceptable. Every platform, every opportunity I get, I will share this ordeal to prevent others from falling into the same trap I did. Brilliant Lighting, your products and service are a disservice to the trade and consumers alike.
This product is absolute trash. Literally need to pair them again with the modem everyday – Quality of the devices are awful. Getting an issue, deal with a bot ramming non related answers down your throat.
Brilliant Talon exhaust fan with hallo light 290 diameter – Great fan but led lighting failed within 12 weeks of purchasing. Steam, condensation gets into the led lighting and fails. Now on my second one and same problem after one week. Cant recommended this product.
Three fans broke a month before the warranty ends – I have three brillant smart fans. One suddenly stopped working. The second started going super slow at any speed and now doesn't work while the third fan is going slow as well. This all occurred a month before the warranty was up. After several emails and almost three months later. I have not heard from the company at all. Nothing from the warranty team.
0 out 10. rubbish. Save ur money . 4 fans by brilliant bought from Bunnings. Bunnings not interested once sold – Can't say anymore than terrible. Warranty is so hard to jump thru with paperwork and certificates. Bunnings not interested once sold
Positive reviews
Had a fault with a ceiling fan – Had a fault with as good quality fan we got from Fans on Line. Contacted BRILLIANT and it was no hassle - they let me know straight away they would get the fan and arrange the electrician . We were really pleased with how responsive they are .
Smart wifi mia camera – Brought from mitre10 mega to monitor inside house and garage, picture and motion detection are perfect but the sound is horrible opening and closing of doors and cupboards, someone eating chips out of a bag or making a cup of tea is very painfully loud, talking and tv sounds fine but also has white noise which is really annoying would only… Read more
recommend for outdoor use. Had to change my 3 star rating to a 4 as the annoying noise is only at night when infrared is on ;)
Good service – We have had our Brillant Fan 1220 mm for two years. The fan suddenly would only work on one speed. I filled out the warranty and forwarded it to the company. I also decided to contact the company to ensure all was good. The lady who answered the phone was pleasant and soon forwarded me to the warranty department. I spoke to a lady by the name of… Read more
Sabrina who was most helpful. I received an email advising the warranty would be honoured and also the name of the contractor who would be repairing the fan. Therefore i have no problem with purchasing another item from this company
Negative reviews
My electrician installed three Brillaint smart switches to control three heated towel rails, two years ago. Two of the three switches have stopped working except for randomly clicking and flashing. I have lost count of the number of times I have had to switch off the circuit to stop this crazy activity. My electrician no longer uses Brillaint… Read more
smart switches, and is about to replace them with a Bluetooth product. It is an expensive exercise , having to fork out for six switches in two years. My advice - avoid Brilliant products like the plague.
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I had installed 5 model 99999 light fan combo with remotes about 5 years ago - two are now not working I cannot turn the fan off via the remote the light still works by remote but now to turn the fan off I have to use the wall switch. I also have no control over the speed. Fans last for years 10-20 is not an unreasonable expectation after all… Read more
they're not doing much - I know because I'm from FNQ and we know our fans and to have 2 fail within 2 weeks of each other is appalling. I'm terribly disappointed by this and frankly very surprised. PS my son is a sparky (but not in this state sadly) and even he is surprised that 2 of 5 fans have failed with weeks of each other see
Brilliant 18W batten sensor light – Just bought a Brilliant 18W 600 mm LED batten sensor light and it’s anything but brilliant. It came on once for about 5 secs then hasn’t worked since. I’ve done all the usual checks but it’s just not working. I plan on taking it back to Bunnings and get my money back. Very disappointed..
Recent reviews
Stay away from this scaming in company – I brought 2 grace DC fans 132 cm with light and remote on the 19/11/24 had them installed on the same day 1 lasted 2 days The other fan didn't last one month and when you contact them about warranty you get told the same script It's the power coming into your house in the greater Newcastle area And when you look on Google reviews everybody gets… Read more
told the same story doesn't matter where they live and when I said to them I have 2 other led fans in my house that has been working for the last 5 years and I have not had any problem with them then I get told it only affects certain fans So the clicker noise in the fans and the light flashing must be my power and when you contact your power supply that is the first time thet have heard anything like this they did send somebody 2 weeks later to put a new fan up the contractor did not put the new fan up he did something to the fan And said it was fixed 5 minutes after he left it started to play Up again Stop selling your cheap Chinese junk and stop scaming people out of their money We are walking around with torches of a night because we cannot turn the light on I would stay away from this company The customer service is s*** And if you don't agree with the script they start to get nasty You watch I will get a reply I am sorry you had a bad experience please contact us here can we help Just to make yourself look good
Poor product quality and after sale service – I brought an Amari 56" DC Ceiling Fan from a retailer whose whole seller is Brilliant Lighting. When I bought it, the fan came with 6 years warranty. I installed the fan myself. I am not an electrician, but I am an electrical engineering graduate from Melbourne Uni. After 1 year, the fan stopped working. When I submitted the warranty claim form,… Read more
Brilliant Lighting refused to honour the warranty for one reason - I am a licensed electrician. They said it is part of the warranty conditions. I checked the installation manual and there is no such condition in the warranty page. This condition was only included in the warranty claim form. I called them and said warranty conditions should be based on time of purchase not the time when I made a warranty claim. They simply didn't care and asked me to contact the retailer. Even though I am a licensed electrician, I know electrical safety as an engineer. Rubbish product (only lasted for 1 year out of 6) and after sales service.
IM FED UP WAITING BRILLIAN LIGHTING – just contacted this company for the first time about one of the17 or maybe 18 fans ive had my electrician install over the last 12 months and was directed to read the warranty carefully, i got a bad feeling about this, been a builder for 30 years and never been warned upfront that i would have to pay for the electrical warranty claim
Not working light …… – Had 2 Brilliant Lighting fans with lights installed October 2023 - 1 works quite well the other is a nightmare fan works intermittently but the light will only stay on for 30 seconds maximum. Be Have tried installer but they do not answer calls or messages. What a waste of money.
Brilliant remote control issue – Fan and remote Installed by electrician 5 years ago. After 2 years had to replace and pair a new remote control. Now three years after, the fan and remote work but the light won't turn off. ie the light button won't operate.
Terrible customer and warranty service – Warranty is extremely poor, new fan did not work after install by electrician. They sent a replacement part but no labour to fix the issue. Very poor use cheap components and push cost of dodgy quality control onto consumer.
led globes die just after two yrs – Won't buy again. I write the date on globes when fitting, 27 months later replaced two AGAIN (one dead for a while) 4 of 6 fitted. Just read this site and wont bother to ring wholesale even though there is 10 months warranty remaining. NB roof lighting was rewired July 21, globes fitted Aug, light fittings were checked as they were about 8 yrs old
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Rubbish product – DIY outdoor lights, 3 of them, fail just around the warranty period. Had 2 just out of warranty. Wrote to Brilliant and they don’t respond. Garbage product with garbage company behind it. Shame Bunnings for stocking their products.
Frustrated – First Fairwind I bought was dreadfully loud. Customer Service was great and their technical installed a new one. 100% quieter but the hum is not good to sleep with. Got back to Customer care, their solution back to Bunnings in the carton ..... which I Don't have. Following comments I totally agree. Very poor product. And it's not a good reflection on Bunnings
4 blade LED fans installed 3 yrs ago two 1300 fans and two 1200 fans – Guest bedroom fan runs full speed as like new, Master Bedroom and Kids room are barely moving enough air to feel. Worked well for 12 months then noticed one fan had reduced air movement making speed selector difficult to notice speed changes having any effect.
Fan doesn't blow wind, no one wants to help – Purchased 3 fairwind ceiling fans, their fastest setting doesn't even spin fast enough to make any airflow. Tech support said they were designed like that because people would complain about the wind. Sales said they were designed to only be used in winter - even though it doesn't say so on the box. We tested them by sitting an eraser on the… Read more
blade and turning on. The eraser did not fall of the blade at all even at the highest setting. We can't return them because they specifically design them to not create any wind, so they are technically not faulty. Suggest you buy a different fan if you are wanting something that creates airflow.
Horrible Product – Sold as a CCT unit which allows you to select your colour temperature. This is all controlled from the light switch but the unit does not remember the chosen colour temperature unless there is 30 seconds between each use. If somebody operates the light switch within 30 seconds of the previous use, the colour defaults back to cool white. Worst design imaginable. 0/5
Rubbish. Don’t waste your time or money – 2 sets of lights later and after numerous failed attempts I eventually connected to wifi and was able to control them with my iphone. They worked for 1 day then they just disconnected and I am unable to reconnect. No response from my emails either.
Brilliant are not so brilliant – This system is horrible and painful!! Waste of time and money!!! NO SUPPORT!!! Keeps dropping of the router Wifi is strong and also have 2 routers both with 2.4ghz !! Keeps flashing white and dropping off line!! Won’t connect even with all the troubleshooting and the on off and delete etc!!!! STAY AWAY FROM SMART!!! Not so brilliant. Nothing but trouble.
Nighthawk security sensor lights – Purchased the Brilliant Lighting Nighthawk double sensor lights have not had them more than 4 months already one side has blown out piece of crap should not Purchase this product as it's over $100 dollars poor manufacturer and just a plain Rip off.
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