Reviewer Photos & Videos
Smart Doorbell and Protector Lights
I'v got the Protector Security light and a Smart Doorbell.
Brilliants Support is useless. I emailed 2+ weeks ago and still no response. The documentation is non-existent. The product manual says "refer website" but the only documentation on the website is the same useless manual that ships with the products.
The protector light i eventually got to work. The main issue was having the motion light do basic motion and the trick is you need to scroll down in the app to expose more functions. The SD slot is well hidden on top of the camera, but i...t's there. Once i got the motion working for the lights, everything was as expected. But there's nothing online or in the manuals to explain this, and there's no scroll bar in the app. It was purely by accident i found more functions for the light. The Smart Doorbell - well it's useless. I can sit it right next to the wifi point and it shows maximum 60% strength. I'm using Ubiquiti UniFi AP's hard wired on medium power - so it's not actually weak WiFi. There's a 50/20 NBN link available tested working to 48/19. The Camera in the doorbell will connect ONCE only to video stream when initially configured, regardless of the SD card in it. After that it locks up and won't ever stream video or audio again. I thought it might be the firewall settings - but the Protector camera/light works. More frustrating with the doorbell is that it will send notifications that there's someone at the door when the button is pressed, but the image is frozen o the last streamed image and the camera function never works for streaming or stills. Do not buy BrilliantSmart Products is my tip; they have potential but without support are useless.
Brilliant Lighting Protector Wifi Security Camera
Spent $more than $300 on this unit.
Struggling to get the Motion Sensor to trigger any action like send a message or turn on lights at night.
Still can not see anything in the dark as it seems like the night vision is not working.
Can't see where the Video is being Recorded.
There is no slot in here to insert a Memory Micro Card
Went back to bunnings and they said to configure it properly.
I still can't find any instructions anywhere on configuring motion sensors or recording settings.
Have sent request for assistance on their support page and am still waiting.
Understandably this is a budget light, this light gets dim if you use the colours instead of standard white.
The setup was laborious, you need to set up one light at a time and ensure the others are not plugged in.
The app couldn't pick the lights up half the time, and one of them set itself up as a different kind of light bulb despite the fact I bought 3 identical bulbs. The third bulb just does its own thing and ignores all commands.
Terrible RGB GU10 smart globes
The cheap and nasty wifi receivers on the RGB GU10 smart globes require a tremendous amount of signal strength in order to work - I had to install a dedicated long range access point under my patio just to service them despite the fact that I have full strength signal from my Dlink Taipan there. In addition to this, the colour lights are an absolute joke, I installed 13 globes around my patio and you can hardly see anything when I go RGB whereas the LIFX stuff I have in the house put out way more light. ...and yes, the Brilliant customer suppor...t is non existent as you call them and the guy in charge never answers the phone & when you leave a message he never gets back to you. So if you are looking for some smart GU10 globes I'd recommend the LIFX ones which just WORK, their customer support is great, the globes put out way more light so you probably get away with buying half the number of globes... the only downside is the price but I guess you get what you pay for!!
Worst customer service/support!
I lodged a warranty form regarding my ceiling fan/light with remote not working in November 2019.
After numerous emails and phone calls to the Service Dept. of Brilliant Lighting,
job was given to the first electrician who contacted me once and then never heard from him again. The second electrician sent a photo of the fan replacement before organising an appointment to replace faulty one, smart move as it was clearly not the right one.
Eventually he sent a photo of the second replacement that had been delivered to them. Great, it looked the s...
Poor Customer Service, Poor Product
After the Wifi Garden kit failed a warranty claim was lodged in August 2020. Started ringing and sending emails and finally got a response in early November. However no further correspondence received from Brilliant since then despite follow-ups.
Would not recommend the product nor the customer support.
No help at all
Purchased the led remote when I got my ceiling fan. Everything worked fine until it needed new batteries. Now even though the led display is working, it won’t turn on the light or fan. Contacted the company for help and they denied the remote is theirs, but I know it is. So now I will have to get an electrician to see if he can help me and just hope my batteries never need replacing again.
Warranty Department - Non Responsive to emails
Bought 12 (4 Pack) RGB WIFI Garden Lights which are rated IP68 Weather Resistant and on the transformer states waterproof IP grade. No issues with the RGB lights and wifi module but the transformers are crap (50% of them), not sealed correctly and after 4 months stopped working. Not sure how the RICO Electronics are Standards approved. Honour your warranty.
Replacements parts not available from Brilliant and stockists prices are crazy. Bunnings also frustrated over replacement parts. Here's an alternative [weblink removed]
So far I've gone through two of five smart plugs that work then for no aparent reason after a couple of minutes completely fail and wont turn on at all.
Just installed two fan controllers one works the second has the same symptoms as the faulty smart plug. It worked for about 3 minutes then just failed and now wont turn on at all.
- Verified customer
Brilliant Smart products - poor quality and very poor support and warranty
Purchased Brilliant Smart Bahama Fan. Constantly dropping off the WiFi. Lodged a warranty claim 7 weeks ago, after a few weeks they replaced the module but did not provide a replacement remote. Second technician came another 3 weeks later and replaced the module with a remote. Started dropping off the WiFi again. They then had me get up on a ladder and pull off the cover to identify a sticker on the part they replaced - sent photo back and they advised that’s an old version and the technician shouldn’t have installed it. Now they have told me I...have to raise a whole new warranty request to get it replaced with the right one. What a farce, I’m over it. Will contact the retailer to return it and get my money back. This is a major failure under consumer law. Had another issue prior with a Brilliant Smart Dimmer Mech - called and was initially told I could be sent a replacement but I would have to arrange and pay for my own electrician. Engaged on Brilliant Smart support forum on Facebook to clarify this and was blocked by them, accused by their staff of lying and defaming them on social media (publicly - then all comments including mine subsequently deleted), they then denied I was told this despite me being given names of their warranty manager who I could “escalate” it to regarding costs for the reinstallation. Eventually determined that it should be covered under warranty including installation and sent out a replacement. Installer didn’t put the right key cap on it so it didn’t even fit our wall plates. Phoned to get the right key cap sent and it never came. That was 4 weeks ago. Products seem average quality - regret purchasing 20+ of them for our renovation when 2 have failed in the first few weeks. After sales service is utterly attrocious. I can see this aligns with other reviews.
Installed Brilliant smart PIR motion sensor. No troubles in connecting it to wi-fi. Found that high sensitivity struggles to detect motion from 3 metres away when it states 18metres on the box. Found that it was just randomly turning on when there was no motion at all.. Took product back and got another unit, did the exact same thing. called the company no help at all
Brilliant Fan WiFi remote
I bought a brilliant WiFi controller to put into the fan in my bedroom. Installed no problem and worked great. Can control fan and light through Google as they show up as separate devices.
So I bought a second one for my son's room. Unfortunately the brilliant smart ap calls the light the same name on the second fan, so Google can't see it.
As the fan and light are one device in brilliant ap, I can't rename the light.
This all means Google can see both fans , but only the first light. So basically good product as long as you only have 1 fan in your house.
Slip up in product testing I think.
Buy Lifx instead
After dealing with constant self-resetting, I went and upgraded my router to one that a Brilliant Smart Staff member suggested. Now trying to reset the globes to link on the new network, one will flash fast and the other is slow (2 lights per lightswitch, 10 globes in total). It is incredibly frustrating. I spent a lot of money on these products and in hindsight I should have bought Lifx globes instead
Not what it says on the box
Bought 325mm Astro DIY plug in round fan exhaust with LED light. Electrician installed as per instructions. The light is wonderful for my bathroom. The fan is hopeless. Says ‘whisper quiet’ on the box. It’s hardly that. VERY noisy. Don’t recommend, at all.
Spent an hour trying to make it work. Never did.
I bought a WiFi Downlight 9W 750LM CCT LED online. No returns allowed. Spent an hour trying to get it to work. It did work for two days but then stopped working. I just own a flashing light that I can't connect to. I'll just throw it in the trash.
Not very reliable
my daughter bought two lights for Mother's day for my wife as part of her present. Both lights worked for a few days. One light stopped working and will not reset. Cannot get it to blink fast. Very disappointing
Questions & Answers
Hi there, I've had something really bizarre happen so I thought I'd ask for some advice here.
So I use virtual switches in Smart Things to be able to control my Brilliant lights through IFTTT. What has been happening is, I have 2 virtual switches set up on ST and they are both triggering lights which aren't part of the target group.
One of the virtual switches is linked to my Brilliant Smart TV Lamps Group via IFTTT which works fine however at the same time the same actions are applied to my pendant lights (Brilliant Smart too) in my bedroom which are on a completely different group AND room.
The second virtual switch also points to the same Brilliant Smart lights but to a different group which is set to a different scene - The problem with this one is that it turns on my Brilliant Smart TV Lamps Group as per the integration with IFTTT but nothing happens to my bedroom pendant lights until I turn the virtual switch off which then turns my bedroom pendant lights off, again these are in a completely different group.
I have other Brilliant Smart lights around the house but they are GU10 RGB globes and they aren't being affected whereas my bedroom and the TV lamps ones are all the same model (ES27 RGB) so this is the only similarity I can pick up on.
I also have recently set up an IKEA button to control my bedroom wall lights through ST/IFTTT which are brilliant GU10 and guess what? As I press the button it turns on my bedroom wall lights as well the other 13 GU10 I have in another room.
I tested those groups from within the Brilliant Smart app and they are triggering the correct lights so the issue appears to be within IFTTT which is the one that is controlling the Brillian Smart backend.
As part of troubleshooting, I deleted all my IFTTT applets, deleted the light groups from within the Brilliant Smart app and recreated everything but it didn't make any difference - I also recreated the virtual switches from ST.
I have already logged a ticket with IFTTT however they claimed that there is nothing wrong with their platform. Here's their response:
As to my hypothesis that the issue is not with IFTTT, we are not using the same APIs as the first-party mobile apps from device manufacturers, so it's possible that the groups are behaving in this strange way only for the endpoints IFTTT relies on. I have not seen any similar reports with Brilliant Smart devices, but we'll keep an eye out and report to Brilliant if we notice any patterns."
Please can you assist?
Hi there - we have just had a 19573/05 Brilliant Tempest DC Series fan installed. The electrician has put in that model with the light which we didn’t want but will have to live with it. We wanted the 19571/05. So, we want to know how to remove the diffuser and change the colour temp as it is set on the hideous cool white and we want to select warm white. Also, just to know how to remove the diffuser anyway please. Thank you!
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