Robust and sturdy build
Comfortable for children
Adjustable head restraint and harness
Unsafe - buckle has come unclipped whilst car in motion on 4 occasions
I started using a brand new Britax Safe-n-Sound Graphene just over a year ago. During this time, I have had to pull over on 4 occasions (twice on the freeway) because my toddler's arms were out of his harness. I followed Britax's directions to clean the buckle after the first time it happened but this did not fix the issue. When I called Britax about it, they said they would send me a new buckle. I said I wanted the whole seat inspected for compliance and if repaired (not replaced) some assurance that the car seat was safe if repaired. I w...as sent on a wild goose chase to book in a time with their repairer, who wasn't open when I called and then said they didn't work the next day either. What type of service is this? I still don't have any clue about when and where to take my car seat (let alone the fact that I am extremely anxious to drive with my toddler in the car seat). Why is this so hard? It is seemingly a faulty car seat - surely that's serious! The product is poor and the customer service is poor. I am going to cut my losses, buy a new car seat and it will definitely not be Britax - ever again.
The new v2 is narrower?
We have two Graphene, one we purchased last year and one this year which appears to be the new v2 which doesn’t appear in any photos at all. I actually had to call to check because on comparing to our other it’s different. I love the one from last year, bub is super happy and comfy, it seems to be easy to strap him in. The v2 he hates, cries and cries, it seems narrower and shorted? The straps are very stiff also and difficult to tighten. Can’t compare specs because no where seems to say these, all still displaying the older ones on websites. T...here is a noticeable difference in his position, the space in the seat, and strapping go him in compared to last years and I really don’t like this new one. I’m annoyed I never got given the older one given it’s what I purchased online
Purchased in January 2021 at Baby Bunting Online store for $464.00.
Faulty and dangerous
Upon putting my rear facing daughter into her seat I noticed the harness straps were super loose. They released on their own. Pulled strap to tighten and nothing, back to loose. The mechanism to hold the belt tight had failed. Thank goodness it didn’t fail while driving or in an accident! Super dangerous.
So I messaged britax and their solution was to return it to them and forfeit having a seat for my child.
Not really good enough. I’m so disappointed in the seat to begin with (compared to infasecure Quattro it’s just not even in the same ball park) given it failed in its most basic job, to restrain. But the customer support is lacking. Sending my seat away and being left with nothing isn’t good enough britax.
Purchased in July 2018.
Hard to use
I purchased this because I wanted the extra security/padding/airbags etc. My only complaint is that its a tight squeeze to get my baby out as their shoulders seem to get stuck, and the straps are awfully hard to loosen and at times feel too tight.
Purchased in April 2019.
Find out how Britax Safe-n-Sound Graphene compares to other Baby Car Seats
Know better, choose better.
Very tight fit for a newborn
I have bought the Graphene due to its compact size to fit in my car. It is not as good as the Millenia, which we use in another vehicle. The Graphene harness has practically no slack to allow you to comfortably position the baby into the seat before you tighten the straps; the lever to loosen the harness is hidden under a flap and can be difficult to find unlike the Millenia which is a button that can be seen on the seat; and when the seat is positioned rear-facing, the baby is almost in a seated position, which is a huge safety concern for a b...aby who cannot hold up its head (and yes I spoke to a fitter about this and they said the seat was fitted correctly). I should've just bought another Millenia rather than this expensive and hard-to-use seat.
Purchased in November 2019 at Baby Bunting Physical store for $450.00.
The arm straps are too loose across my 4.5 month-old baby's chest. For Britax to fix this, the relevant strap at the bottom of the seat that tightens the arm and groin areas needs to be able to tighten several more centimetres. Also, the arm straps get twisted and so it can be challenging to bring all the straps together straight to be buckled at the groin. I'm very unimpressed with the ratings body that gave this a good review as I bought it based on that, trusting them. I regret buying this product -I love good design and have found this lack...ing. I have car trips coming up that I am dreading due to my safety concerns mostly about the loose straps across my baby's chest. It was an expensive purchase -particularly as we bought one for each car. The seat was bought from and installed at Baby Bunting.
Purchased in June 2019.
Great Seat, disappointing rear tether length
Overall this seat is great and very comfortable for my baby and was easy to install. The only thing that I was disappointed in was the top tether for rear facing was too short to fit in my car (which is a standard family car size) and I thought for the price or this seat extensions should come with the seat as I imagine many people would face the same issue.
Purchased in August 2019 at Baby Bunting Online store for $500.00.
Doesn’t sit right
I bought this one cause of the narrow base. What I didn’t realise is that it’s not a flat base so i have had issues trying to get it to sit back flat enough for my newborn to be safe. At the moment I have my 20 month in it and as she is old enough to walk etc it’s not an issue for her.
My new baby is due soon and I have spoken to countless people and fitters and they say it’s all installed perfectly.
However, it is way too upright for a newborn.
It doesn’t sit flush against the seat and no matter how may rolled up towel you use (as suggested by fitters), soon as you pull the anchor strap it just pulls the seat upright again.
I wish I had of stuck with the millennia like I did with my first. This new one is nothing but trouble
Questions & Answers
What age do you remove the infant cushion? My baby is 5 months old but he looks like it's tight.
My baby seat straps get twisted when clicking the child in . How do I stop it
Hi Kat, thanks for your question. The insert is a comfort item, not a safety item therefore you can remove the insert once your little one no longer requires the extra padding. Kind regards, the Britax Childcare team.
I have misplaced my new born insert and wish to use my current seat for my newborn - do you sell the new born inserts seperately?
Hi Alisha, thanks for your question. We don't sell the newborn insert as separately however we do have the Britax Unity Infant Comfort insert which is able to used as this has been tested and approved the Australian Standard for Child Restraint Accessories - https://britax-au.myshopify.com/collections/car-seats/products/britax-unity-comfort-insert kind regards, the Britax team.
Hello where can I find the serial number on the graphene car seat?
Hi kelly B. Thanks for your question. The serial number and manufacturing sticker are located on the inside of the seat, close to where the crotch buckle slots into the seat. If you are having difficulty finding this, please email email@example.com so we can provide you with a photo to assist you further. Kind regards, the Britax Childcare team.
Get an answer from our members and Britax Safe-n-Sound representatives
- Full, secure, well-rounded protection with Torso Side Impact Cushion Technology™ - SICT™ and Active Head Restraint (AHR)™
- A great, compact and slim-fitting design to work around large families and limited spaces
- A versatile convertible baby car seat that can be used from birth until 4 years of age
- THERMO5® Bamboo fabric to keep your child as comfortable as possible during long rides
Reviewers particularly loved:
Slim fit - for smaller cars, this is a great alternative to other Britax convertible baby car seats. People have found that they can fit multiple in their car in the case of twins or young siblings and still sit comfortably in the front passenger seat.
ISOFIX compatible - the installation and uninstallation process is very easy allowing for seamless transition between cars.
Like most Britax products, the car seat is made with the strongest regulations in mind and is extremely safe to use, providing full head and body protection in the event of a crash.
The Safe-n-Sound Graphene is very easy to clean as the covers can be detached easily.
The product is a convertible model with the ability to transition from rearward-facing to forward-facing as your child grows. In addition, the headrest and harness are adjustable.
Reviewers often comment that their toddlers fall asleep very easily in this seat and admire the comfort Britax Safe-n-Sound Graphene provides.
|Category||Baby Car Seats|
|Maximum Age||4 years|
|Dimensions||730 x 465 x 455 mm|
|Manufacturer Warranty||5 year(s)|
|Colour / Finish||Kohl Black, Pebble Grey, Midnight Navy|
Other Baby Car Seats
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.