Brosa Furniture

I would love to write a great review for Brosa, but my experience with them has been nothing but frustrating and disappointing. Delivery dates keep getting pushed out without explanation. It's now been 32 weeks since I ordered a coffee and side table, and still no word on when delivery may take place. Then when I queried the delay, they took it upon themselves to cancel the order without my consent.

Update: Received another generic email from Brosa saying that the items I ordered in December are "still in production" and may not be recei...

I had a terrible experience with Brosa’s assembly service and customer service. Property damages were caused during the process of assembling the furniture (TV unit and sideboard) and they will take no liability or responsibility. ACCC and NSW fair trading has been contacted and a formal complaint has been sent again. I would not have done the assembly service if I had known how careless and inexperienced they were.
What is more upsetting is that we are repeat customers and they were 1) rude 2) no acknowledgement of the situation 3) refuse to o...

Couch delivered on wrong date.Advised I was interstate and not to deliver.Left in driveway in rain. Mark from Brosa not interested in resolving my complaint. Do not use

Purchasing our items was a pleasant experience but that’s where it stops. Delivery communication is incredibly poor and receiving accurate, timely and honest information regarding the delivery of the items is appalling. Our delivery was scheduled and confirmed however one hour into our four hour delivery window we were told the items we in fact not in their possession. We received no follow up communication and have made numerous calls the support team. We were guaranteed a return phone call from the delivery coordinator which we never received...

Sent the wrong parts. Couch was supposed to be delivered in 10 days. Came two months later with the wrong legs. Now it’s a month later and still no legs. Support doesn’t help at all and just say “we have contacted our suppliers”. So three months later I don’t have a couch but you can still order it online to be delivered to your house in 10 days? This is a giant scam.

Ordered a bed head on 27th Feb which was in stock and told delivery was from 3rd - 10th March. Phone calls and emails were made after the 10th March then and each time I was told they would look into it which then I heard nothing. Finally arrives without being told in late April when I was away and it was left out in the elements.

I am so frustrated with this company. Ordered two chests of drawers back in February. They were in stock, so was told to expect them within 10 days. Three weeks later, they arrived...I didn't complain to Brosa or the couriers as I know getting freight across the country is difficult right now. Now the fun starts. I open one of the boxes only to find that the first set of drawers is damaged, despite the mountain of padding and protective material inside the box presumably there to protect it. I contact Brosa via online chat, send them photos, th...

I ordered two armchairs online for my business, as well as delivery and assembling. They arrived, however the colour of the fabric appeared different to that on the website. I contacted the company and was advised the return was possible but I would incur a delivery fee, which I totally understood (although a little disappointed as the product appeared different). I submitted the online return form and after hearing nothing I followed them up online, only to now be advised that they would be charing at 20% repackaging fee and delivery. The onli...

Waited 4 months after being told 6 weeks!
Ordered the Palermo Chair and 3 seater
They arrived separately and are different material! The couch material is poor, with a tear within a month.
The chair is made with such nicer material, stronger and more comfortable! so (supposed to be the same colour, but are certainly not the same! Two different materials)
Not a happy customer, but their customer service team were no help what so ever!
Would not recommend buying a couch from Brosa due to the poor quality my 3 seater is. Very disappointed for the money I spent with this company!

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

Purchased the marble white Huber End table in late Oct 2021. Had an ETA of 3 to 4 weeks. Delivered 23 weeks later in April 2022! However I was kept informed of the delays in shipping throughout this time which was of little consolation as I needed this table and would not have purchased had I known this.. There were multiple emails each pushing back the ETA. When the marble table finally arrived, it was of good quality and easy to assemble. The marble was expected to be white in colour but unfortunately it had moderately large yellow and oran...

I ordered a couple of pieces from them a few years ago:
* an ottoman
* a "concrete dining table*
* a bench

All items were stocked, so I did not have to deal with lead times. However I'm a little bit disappointed with the quality.

The dining bench I sent back immediately, and to be fair to them they made it relatively easy. It did not look anything like what I was expecting, but also it was wobbly, which is just a big nono, for such high traffic item (or anything you seat on really).

The ottoman is quite nice looking, but one of the feet just fell off I had to fix it. Not great quality there....

We purchased a sofa based on the delivery time of 1-3 weeks as it was 'in stock'
At the 3rd week mark, I had heard nothing, so after numerous attempts to speak with someone, being on hold then it dropping out, no response to emails, I finally spoke to someone who said there was a delay and would be a further 9 business days. They said it was in the container and they had no way of reaching the company that manages that part of the business. I could not understand how that is possible, if you are managing the delivery of a product, how can you n...

I ordered two bedside frank tables on the 1st of August 2021 and received them on the 1st of February 2022. So 6 months later.

The bedside tables are made of wood but they smell of bad chemical.

Dammm where does one start??

22 emails to customer support on a lost lounge… trying to speak to some one that can help.
You will only get an auto response saying they are busy & will *try to get back to you.

Try the customer support which is messenger txt support via International call centre who are “truly very sorry but can’t help”

Ask to Escalate, so I can “actually speak to someone”..in fact anyone after 3 weeks of chasing this up, no call back … yet

No head office number provided on web page...