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Brosa Furniture

Brosa Furniture

4.3 from 1,755 reviews · View Statistics
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Reviews

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Rhonda P.
Rhonda P.South East Queensland, QLD
  • 4 reviews
  • 10 likes
  • Verified

9 months to deliver a coffee table - DON'T USE BROSA

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified

Appalling customer service! Buyers beware!

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Maz! We absolutely take your feedback seriously and we're truly sorry that our delivery team has accidentally caused damage to your property. This issue has been escalated to our manager who will call you asap to resolve the issue.

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  • Verified

Poor service and delivery

published

Couch delivered on wrong date.Advised I was interstate and not to deliver.Left in driveway in rain. Mark from Brosa not interested in resolving my complaint. Do not use

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Chris, we are sorry that your order didn't arrive on the requested date. Our team has sent you an email to follow this issue up, but maybe you haven't received it. We will contact you again today. Warmest regards from the Brosa team!

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Leah F.
Leah F.South East Queensland, QLD
  • Verified

Extremely Poor After Sales Communication & Delivery

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Leah, this sounds like a lot went wrong with your delivery - we're so sorry about this! In case you're still having issues, could you please provide your order number so we can follow this up urgently? Thank you.

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  • Verified

Garbage l

published

Sent the wrong parts. Couch was supposed to be delivered in 10 days. Came two months later with the wrong legs. Now it’s a month later and still no legs. Support doesn’t help at all and just say “we have contacted our suppliers”. So three months later I don’t have a couch but you can still order it online to be delivered to your house in 10 days? This is a giant scam.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Left in the dark.

published

Ordered a bed head on 27th Feb which was in stock and told delivery was from 3rd - 10th March. Phone calls and emails were made after the 10th March then and each time I was told they would look into it which then I heard nothing. Finally arrives without being told in late April when I was away and it was left out in the elements.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Gill
GillPerth, WA
  • 2 reviews
  • 2 likes
  • Verified

Frustrating, dishonest customer service

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Cass P.
Cass P.South East Queensland, QLD
  • Verified

Worst policy, and service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Cass P.
Cass P.
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Long delivery, poor quality, poor service

published

Waited 4 months after being told 6 weeks!
Ordered the Palermo Chair and 3 seater
They arrived separately and are different material! The couch material is poor, with a tear within a month.
The chair is made with such nicer material, stronger and more comfortable! so (supposed to be the same colour, but are certainly not the same! Two different materials)
Not a happy customer, but their customer service team were no help what so ever!
Would not recommend buying a couch from Brosa due to the poor quality my 3 seater is. Very disappointed for the money I spent with this company!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Jayce L.
Jayce L.Sydney, NSW
  • 9 reviews
  • 8 likes
  • Verified

Absolutely disgraceful CX

published

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Jayce, that's definitely not the experience we wanted you to have and we're sorry that you didn't feel supported by our team. In case you're still having issues, please let us know and we'll get this sorted for you urgently.

Jayce L.
Jayce L.

Better late than never hey?

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Peter
PeterSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Good quality but 6 months to deliver!

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Cyprien A.
Cyprien A.
  • 2 reviews
  • 1 like
  • Verified

I ordered a couple of items from them few years ago

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Maz
MazMelbourne
  • 2 reviews
  • 2 likes
  • Verified

Terrible customer service

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Waited 6 months for two bedside tables

published

I ordered two bedside frank tables on the 1st of August 2021 and received them on the 1st of February 2022. So 6 months later.

The bedside tables are made of wood but they smell of bad chemical.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Sophie, we regret that the lead time was so long in your case. We hope that you're enjoying your bedside tables now. If there's still a problem with the odour, please contact our team as soon as possible at support@brosa.com - thank you!

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CIRCUS
CIRCUSMid North Coast, NSW
  • Verified

Worst customer experience ever!!!! BEWARE

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5

Questions & Answers

SLC
SLCasked

Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?

2 answers
Grace
Grace

Sorry, I can’t help you there!

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Almost A.
Almost A.asked

Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?

2 answers
Grace
Grace
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

2 answers
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
SLC
SLC
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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