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Brosa Furniture
yespleaseGreater Melbourne (Inner), VIC
- 5 reviews
- 2 likes
- Verified customer
Few hiccups, but happy with the furniture
In the last 6 months, I’ve purchased over 10 items from BROSA to furnish my new home.
First, the ‘hiccups’:
Most of the items took slightly longer to arrive than the estimated delivery timeframes - this was addressed in an email from BROSA saying some of their supply lines had been affected by COVID - not a big deal. The bigger issue occurred when the first two items eventually arrived: both couldn’t be assembled due to misaligned drill holes. After a bit of back-and-forth with BROSA Email Support, they promptly ordered replacements and offer...Read more
3 comments
Hi Team. Thanks, I am actually still waiting to hear back about a return request I put in last week for order number R915003019. The chairs I ordered don’t quite fit everything else. Thanks.
Brosa F.Brosa Furniture
Thank you for the order number! We will contact you today.
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TlaGreater Melbourne (Outer), VIC
- Verified customer
Do not purchase their floor lamps
I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.
1 comment
Brosa F.Brosa Furniture
Hi Tanh! We are very sorry that you had issues with the lamps. We can see that they have been returned for a full refund and that our team has also reimbursed you for the light bulbs. We hope that eve... Read more
rything is now resolved to your satisfaction. If it's not, please reach out on feedback@brosa.com so we can assist you further.Similar opinion? Write a review on ProductReview.com.au!
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4.9(419)IloveshoppingAustralian Capital Territory
- 6 reviews
- 2 likes
- Verified customer
Absolutely Dreadful Service and Faulty Product
I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.
First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...Read more
replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not….. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me. Finally managed to book another delivery to have the faulty bookcase replaced. Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.2 comments
Brosa F.Brosa Furniture
Thank you for your comprehensive feedback. We apologise that we haven't been able to make your experience a good one in this case despite the genuine and constant efforts of our staff members. We beli... Read more
eve that a solution has been found in the meantime, but if you have any further questions or concerns, please don't hesitate to get in touch with us and we will do our best to assist.Thankfully it has finally been resolved, but not without continual follow up, correction and time from myself (ie refund issues over products that I had never received). It honestly should not have be... Read more
en as hard as it was to organize a resolution with your company. I have certainly learnt from this experience.Similar opinion? Write a review on ProductReview.com.au!
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StevenCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
- Verified customer
Great Dining Room Chairs
We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.
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Annie
- 7 reviews
- 4 likes
- Verified customer
Excellent customer service
Bought a 2 seater and armchair online as couldn’t go to a showroom due to covid. Furniture arrived beautifully packaged and on time but was unfortunately wrong for the space. Brosa were very prompt and efficient in dealing with my return, they offer a 21 day change of mind return policy which is amazing. I would have no hesitation in buying from them again
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Tom MGreater Melbourne (Inner), VIC
- 4 reviews
- 3 likes
- Verified customer
Awesome team in Fitzroy showroom, but terrible product and after-sales experience
Awesome team in the Fitzroy showroom. Great quality furniture for the price! Biggest let down was the muck around with a confirmed delivery being cancelled without any contact, essentially wasting an entire day waiting. Online customer service didn't help the situation by twice confirming the delivery when we suspected it wasn't coming, only to be informed at the end of the day that the items were not going to be delivered for a further month. Disappointing delivery experience after a great showroom experience.
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Addition:
Brosa replied t...Read more
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MJMSydney, NSW
- 3 reviews
- 1 like
- Verified customer
Beware of fabric
Website Is easy to use and product range is great. We purchased all our furniture for our new home from Brosa however after a few months of use the fabric faded so badly the grey looked pink! Was advised this is not faulty but offered to refund furniture minus the 10% delivery charge as a gesture of goodwill. We replaced the fabric lounges for the velvet fabric and the dining chairs and bar stools with leather (at an additional cost) however we now have 4 bed frames and 3 office chairs that have all discoloured as they are made from the same c...Read more
rappy signature fabric that apparently discolours in sunlight and artificial lighting. Beware when selecting material for furniture, steer clear of the signature premium range unless you live in darkness!!Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Quality Product and Excellent Customer Service
I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!
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TealSouth East Queensland, QLD
- 2 reviews
- 2 likes
- Verified customer
Dissatisfied customer
I purchased the Pampero dining table and just over a year and a half of owning it cracks started to appear along the edges of each side of the table with some cracks running through the middle of the table. This would also explain the sagging of the table as well. They weren’t just “surface” cracks they are structural cracks. After contacting Brosa they requested images which I had sent for them to reply with “image evidence suggests the concrete is not cracked it’s the paint coating. Also due to extreme light, artificial lighting, temperature, humidity and radiation could have contributed to the damage”. So basically don’t take it out of the box is what they are suggesting. Would NEVER purchase from Brosa again!!!!
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Elizabeth dSouth East Queensland, QLD
- Verified customer
Disappointing and dishonest service
I purchased the Sondra Sofa bed for $600 in 2016. The couch was pretty but uncomfortable but we had issues with the couches legs which resulted in structural issues with our couch. My issue was when we asked for a refund, I had serious issues with organising the return and getting back the full refund of the couch. I was told I could not return the couch unless it was in original packaging which means I had to source a couch sized box. When I finally organised this and returned the couch I was then charged $170 for the cost of the return. This ...Read more
is against Australian consumer law. See reference: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#returning-the-product My issue is, that this is a very common occurrence as I was only refunded the cost of shipping upon my insistence. Looking at other negative reviews I have found a lot have people have had the same issue and haven’t known their legal rights like me. I would have sent at least 20 emails and had at least 10 phone calls regarding this return and refund. I have never left a bad review in my life but this experience has left me nothing but frustrated.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
huda a.asked
Where is your Location please
Sueasked
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
1 answer
Brosa F.Brosa Furniture
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Stephanie L.asked
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
No answers
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Visit official website
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Brosa F.Brosa Furniture
Hi there! Thank you so much for providing us your honest feedback, we really appreciate it. It sounds like our team was able to help you out with the hiccups you had with your furniture and was able t... Read more
o offer you our White Glove Service on top. If there is anything at all we can still do to improve your experience, please don't hesitate to let us know. Just advise your order number and we'll be in touch with you to find a solution. We are glad that you love most of your furniture and we hope you'll enjoy it for many years to come!