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Brosa Furniture

Brosa Furniture

4.4 from 1,145 reviews · View Statistics

Reviews

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yesplease

yespleaseGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes
  • Verified customer

Few hiccups, but happy with the furniture

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
3 comments
Brosa Furniture
Brosa F.Brosa Furniture
yesplease
yesplease

Hi Team. Thanks, I am actually still waiting to hear back about a return request I put in last week for order number R915003019. The chairs I ordered don’t quite fit everything else. Thanks.

Brosa Furniture
Brosa F.Brosa Furniture

Thank you for the order number! We will contact you today.

Tla

TlaGreater Melbourne (Outer), VIC

  • Verified customer

Do not purchase their floor lamps

published

I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Brosa Furniture
Brosa F.Brosa Furniture
Iloveshopping

IloveshoppingAustralian Capital Territory

  • 6 reviews
  • 2 likes
  • Verified customer

Absolutely Dreadful Service and Faulty Product

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
2 comments
Brosa Furniture
Brosa F.Brosa Furniture
Iloveshopping
Iloveshopping
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Steven

StevenCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like
  • Verified customer

Great Dining Room Chairs

published

We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Annie

Annie

  • 7 reviews
  • 4 likes
  • Verified customer

Excellent customer service

published

Bought a 2 seater and armchair online as couldn’t go to a showroom due to covid. Furniture arrived beautifully packaged and on time but was unfortunately wrong for the space. Brosa were very prompt and efficient in dealing with my return, they offer a 21 day change of mind return policy which is amazing. I would have no hesitation in buying from them again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Tom M

Tom MGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes
  • Verified customer

Awesome team in Fitzroy showroom, but terrible product and after-sales experience

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
MJM

MJMSydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Beware of fabric

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
  • Verified customer

Quality Product and Excellent Customer Service

published

I bought two of the Sonja Ottoman Folding Beds. Their Quality is great, but more importantly the customer service team was excellent and the entire delivery process was above and beyond!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Teal

TealSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Dissatisfied customer

published

I purchased the Pampero dining table and just over a year and a half of owning it cracks started to appear along the edges of each side of the table with some cracks running through the middle of the table. This would also explain the sagging of the table as well. They weren’t just “surface” cracks they are structural cracks. After contacting Brosa they requested images which I had sent for them to reply with “image evidence suggests the concrete is not cracked it’s the paint coating. Also due to extreme light, artificial lighting, temperature, humidity and radiation could have contributed to the damage”. So basically don’t take it out of the box is what they are suggesting. Would NEVER purchase from Brosa again!!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
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Elizabeth d

Elizabeth dSouth East Queensland, QLD

  • Verified customer

Disappointing and dishonest service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
See all Brosa Furniture reviews

Questions & Answers

huda a.

huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue

Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.

Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas

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