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Brosa Furniture

Brosa Furniture

4.3 from 1,696 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Nice quality dining chairs

published

I bought 4 dining chairs which were of great quality and I couldn't be happier with them. Very comfortable and well made. However, I felt waiting months for delivery was not welcome though I must admit they were worth it in the end. They arrived safe and sound.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Peter
PeterSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Good quality but 6 months to deliver!

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Cyprien A.
Cyprien A.
  • 2 reviews
  • 1 like
  • Verified

I ordered a couple of items from them few years ago

published
Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Patricia A.
Patricia A.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Better than the rest

published

Firstly great website and easy to navigate. Got the VIP delivery service, delivery boys were great and assembled the lounge easily and promptly! Store had a good selection to browse from. With fabric samples to take home which was really helpful. Just one thing to note find out availability before ordering as goods are popular and u may have to wait for the stock to arrive from overseas so allow time for that. After sales service wasn’t the best I had to do the chasing but eventually found someone to assist me to prioritise my delivery. Would definitely purchase again from Brosa but with eyes wide open.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Disgruntled
DisgruntledSydney
  • 20 reviews
  • 48 likes
  • Verified

Very poor service

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Lynsey
Lynsey
  • 3 reviews
  • 1 like
  • Verified

Lovely bed and matching furniture

published

The velvet bed frame is lovely to the touch, the matching ottoman adds just the right touch and feels well made. One wish is the headboard sloped for comfort sitting up but good delivery and well made slats.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Tatira
TatiraGreater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes
  • Verified

Perfect for my lounge space

published

The service I received from the Brosa team was above and beyond what I expected. I purchased my occasional chairs during the looong lockdown in Victoria but the friendly staff at a Brosa made it all so easy and worth the wait.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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jazz
jazzMelbourne
  • 2 reviews
  • 1 like
  • Verified

Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.

published

I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Brittany T.
Brittany T.Central Highlands and Goldfields, VIC
  • 2 reviews
  • Verified

Amazing functionality could be more comfortable

published

Great function-wise but the padding leaves something to be desired if you use this as a daily bed (as we do) then invest in a good mattress topper

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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carltonfc
carltonfcGreater Melbourne (Metropolitan), VIC
  • Verified

Ottoman

published

Ottoman is great, love the fabric and color. Overall height of ottoman lower than my old one bit I still love the look of it. Perfect for additional seating as well. Purchased July, delivered as advised in Sept (COVID). Cheap delivery fee given size of box!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified

Sofa bed - great, good looking but firm

published

Very happy

It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Rabs
Rabs
  • 2 reviews
  • Verified

Como Modular Sofa - super comfy

published

Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
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Katie S
Katie SGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Delay and no communication

published

We ordered our sofa at the start of April. ETA was July. Each time we checked the order tracker the ETA was pushed out further, however zero communication from Brosa. Last update indicated ETA mid-September. Meanwhile the same sofa on their website still showing 10-12 weeks delivery. Took several emails/calls/online chat to finally get a resolution and received a full refund. Brosa definitely needs to improve on after sales service and communication.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Justin
JustinSouth East Queensland, QLD
  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Great service

published

Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Questions & Answers

Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
Amanda
Amandaasked

Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.

2 answers
Zac
Zac
Hannah R
Hannah R
See all Brosa Furniture questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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