Brosa Furniture

Pay little bit more and find peace of mind. In case you want to change your mind. Not worth at all. I have all the emails and call evidences. Now they are not responding. There is some [Name Removed] - customer support. He is completely ignoring my emails and on call customer service is making new promises to get back to me. They are very stressing to deal with. worst experience of my life. Dealing with them effecting my mental health, my attitude towards my family and when I am going through worst phase of my life.

Two weeks on from my order and after calling DHL about my tracking number, they said the consignment was lodged but nothing had ever been received.
So I never received anything and had to escalate a refund claim.
Waist of time searching for the product, waist of time purchasing the product and now I need to waist time searching for a new product from a more reliable company.
I will not be buying from Brosa again!

The item, costing in excess of $1800, bears little resemblance to the advertisement. Suspiciously, we also noticed the outer packaging has "Return" written on the outside.  Before making this purchase I specifically contacted Brosa to make enquiries and a team member confirmed the item was in brand new condition and not ex-display, chat transcript in writing.

Also many defects, including:
- Several chips to the top surface.  One is prominent and clearly a manufacturing defect resulting from a screw being pushed from the frame underneath and u...

I am so frustrated with this company. Ordered two chests of drawers back in February. They were in stock, so was told to expect them within 10 days. Three weeks later, they arrived...I didn't complain to Brosa or the couriers as I know getting freight across the country is difficult right now. Now the fun starts. I open one of the boxes only to find that the first set of drawers is damaged, despite the mountain of padding and protective material inside the box presumably there to protect it. I contact Brosa via online chat, send them photos, th...

I ordered two armchairs online for my business, as well as delivery and assembling. They arrived, however the colour of the fabric appeared different to that on the website. I contacted the company and was advised the return was possible but I would incur a delivery fee, which I totally understood (although a little disappointed as the product appeared different). I submitted the online return form and after hearing nothing I followed them up online, only to now be advised that they would be charing at 20% repackaging fee and delivery. The onli...

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

I purchased the Como chaise November 20th 2021 with the website advertising it would come before christmas, and it did - but I received two right side chaises, instead of a sofa+chaise. I contacted Brosa, they said there is no stock left and next available delivery is in MARCH!

If I had known I had to wait 4 MONTHS for a proper couch I would have bought a couch somewhere else, knowing I was hosting Christmas and a house warming!

Despite it being their error, they were unable to rectify the situation in a timely manner or provide compe...

Ordered Mia Dining Set in August 2021 and still waiting for a complete product. When ordered it was a 12 week delivery estimate. We had no problem with that. Set finally arrived late November.

One of the 6 chairs was poorly constructed and damaged.

Immediately notified Brosa and am still waiting on the replacement. The customer service member has consistently been blaming covid for the delays. I appreciate some delay due to covid but this is ridiculous and using the pandemic as an excuse for poor service.

Communication with Brosa has been ...

Horrible service. Called on the 25th of Feb to request a change in delivery date (originally to be delivered on the 26th of Feb) only to be advised that I will get a call back the next morning to get arrange another delivery date. No call was returned and the delivery people ended up coming on the 26th while I wasn't home. Delivery person advised me to call during business hours to rearrange another date.

This is where my nightmare starts. On the 28th of Feb I have attempted to get in contact to arrange another date (which i'm sure is a SIMPL...

DO NOT BUY furniture from BROSA!

We ordered a Josie large entertainment Unit. We ordered it November of 2021 and waited till March of 2022 to actually receive it. We just got it in today and as you can see in the pictures there is an enormous crack in the bottom of the unit. There were also a number of superficial scratches and cracks. It was really difficult to get in touch with Brosa and they offered to replace the unit ( we would have to wait for two weeks or $100 cash back. As it would be impossible for us to take leave on yet another day ...

Not only was the item I purchased not as described, it was also faulty. I have been waiting a month for someone to collect the faulty item so I can get a refund but I get no answer from customer service, calls and emails go unreturned, and collection drivers do not show up when they are supposed to. This company has cost me so much time and money and stress over this ... avoid at all costs.

Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.

Having waited 10 to 12 week lead time, product arrived with faulty handle for a cabinet. Upon report and inspection, we were advised that there were no replacement handles in stock and had to wait to same lead time for replacement cabinet (this timeline didn't work for us). Requesting a refund at start of December, we were advised that it would be 7 days after collection of cabinet. After numerous phone calls and emails by us following up, we are still waiting for the refund. Unfortunately, can't recommend this company as the customer service is terrible.

Very friendly chat on their website. Calling Brosa was great as well, despite sometimes waiting ~20min for an agent, and one time I was hung up on which was weird. I asked to refund part of my order and that went well.

I got emails and texts at almost every step of the way. Called earlier to change delivery date as well. Delivery arrived exactly as stated. Friendly guys and they helped put items in my garage.

The Grace Dining Chairs were really easy to assemble by myself. All the parts were there but should use your own screwdriver. Definit...

Sales process was easy - purchased online
The Herts tv unit and matching buffet spent about $2000.

On arrival, the delivery people opened box to find poor quality unit with defects.
Doors had gaps, uneven. The finish was very poor. NOTHING as pictured, chips and patches of yellow washed stains in random placed.
I asked the delivery people to take back.
Filled in a return form and cancelled the buffet.
No response from them for days.
Their phone is set up where NO ONE answers the customer support - after a minute of being on hold it diver...