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Brosa Furniture

Brosa Furniture

4.3 from 1,581 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

2.2
31 reviews
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Emily F
Emily FGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Poor customer service

published

Having waited 10 to 12 week lead time, product arrived with faulty handle for a cabinet. Upon report and inspection, we were advised that there were no replacement handles in stock and had to wait to same lead time for replacement cabinet (this timeline didn't work for us). Requesting a refund at start of December, we were advised that it would be 7 days after collection of cabinet. After numerous phone calls and emails by us following up, we are still waiting for the refund. Unfortunately, can't recommend this company as the customer service is terrible.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Friendly service and good chairs

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Lay
LayMelbourne
  • 3 reviews
  • 1 like
  • Verified

Very poor customer service; poor quality products

published
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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Darren
DarrenHobart, TAS
  • Verified

Allow 4 - 5 months for delivery

published

Ordered chairs in September believing the "leaves warehouse in 2 -3 weeks" blurb, only too find out they won't be here until January. No response from inquiries to customer service or requests for refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Tom79
Tom79Greater Melbourne (Inner), VIC
  • 7 reviews
  • 7 likes
  • Verified

Wrong sofa delivered. Awful customer service and still no correct sofa!

published

We ordered two matching sofas and a lamp from Brosa which were listed as ‘quick 1-2 day dispatch’. They arrived 2 weeks later and when we opened them, one was the wrong colour. We called them immediately and sent this pictures. No response. I chased them on the phone and they eventually emailed back to say the incorrect sofa would be collected and once back at the warehouse a new one would be shipped. Since then, I have heard nothing and keep chasing them. Don’t buy from Brosa.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Helen
HelenPerth, WA
  • Verified

Great furniture and service

published

Apart from the no-fault COVID delays in products arriving, the service from BROSA has been efficient and helpful. Three of the products I ordered were exactly as advertised and when one wasn't, BROSA were very helpful with the options offered, none of which involved any inconvenience to myself.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Corrina B.
Corrina B.Sydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

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Socceroostars
SocceroostarsSydney, NSW
  • 9 reviews
  • 8 likes
  • Verified

These guys are excellent! 21 Days return guarantee is the best!

published

These guys were amazing to deal with. Like a lot of on line suppliers right now COVID has created chaos with logistics. The Jackson bar stool is a beautiful piece of furniture it just wasn’t right for our decor. The virtual function on the website allowed us to set the stools at our kitchen bench. These guys really are easy and professional friendly people to deal with.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Charly O.
Charly O.Greater Melbourne (Inner), VIC
  • Verified

Dont Waste Your Time Or Money

published

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Charly O.
Charly O.

Again still waiting on anyone to respond to me

Charly O.
Charly O.

Still waiting with no response

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  • Verified

Don't Order Anything

published

We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Peta Preston
Peta PrestonSouth East Queensland, QLD
  • Verified

Damaged goods

published

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor

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Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
jessica
jessicaSydney, NSW
  • 3 reviews
  • 4 likes
  • Verified

Poor customer service

published

I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

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Kristy S09
Kristy S09Metropolitan Adelaide, SA
  • Verified

Problem after problem with damaged goods

published

I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
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Jasmine  Salisbury
Jasmine SalisburyGreater Melbourne (Inner), VIC
  • Verified

Can’t return item

published

Purchased an office chair from this company - turned up on time but had damage and was not what we were after - tried to contact them in all the ways suggested (phone & online) no answer - Don’t bother purchasing from this company

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa Furniture
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

One month later still no replacement

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Brosa Furniture
Brosa F.Brosa Furniture
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Questions & Answers

GreyBrown
GreyBrownasked

If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com

No answers
Lulu
Luluasked

Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?

3 answers
Disgruntled
Disgruntled

I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.

SJS
SJS

We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
SJS

Lulu
Lulu

Thanks for that.

GKW
GKWasked

Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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