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Brosa Furniture
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Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
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Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.
2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...
Read morestated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.
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Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...
Read moreg story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
Hi Angela, we apologise that this purchase hasn't worked out as per your expectations. The piece is made from natural mango wood which can vary in colour and markings. We believe the matter has been s...
Read moreettled and we have returned the product for a refund of the product price plus $100. Thank you anyway for giving Brosa a go.
Actually like I explained to you that I wasn't happy because NONE of your photos showed fluro yellow and if you didn't just put 1 random piece that stuck out and was not appealing I wouldn't have an i...
Read moressue. I have many home made and store bought wooden pieces and a "unique" part of the wood is still cohesive and compliments each other. I had many people see this buffet and asked me what was spilt on it. You guys put it down to a change of mind, didn't want to give me a full refund and only after I said I was going to take it up with consumer affairs offered me a $100 credit to your store. I then said that I was not happy but take that $100 and give that back to me as part of my postage. I'm still out of pocket $140! Next time make sure your quality control passes piece that look how there supposed to and you need to put a picture of that buffet on your website and see how many orders you get. Update your social media with less filtered photos and you won't get as many issues if your more truthfulQuestions & Answers
Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
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Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Comfy and firm
Fantastic, no regrets at all
Emma King Single mattress review
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Hi Linda! Please accept our apologies that we missed the mark in this instance. We hope that everything is okay with the replacement and that you like your new sofa. Should there be anything else we c...
Read morean assist you with, please don't hesitate to get in touch!