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Brosa Furniture
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- Verified customer
Prices are reasonable as items come with missing parts.
Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.
1 comment
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JmanSydney, NSW
- 2 reviews
- 2 likes
- Verified customer
Never use this company
Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.
Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.
1 comment
Brosa F.Brosa Furniture
Hi Jman! We are sorry if there was any confusion about the lead times. We would love to get in touch with you to clarify and find a solution. Could you please provide us your order number, so we can contact you?
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4.9(419)GilesSydney, NSW
- Verified customer
Terrible service and uncomfortable product!
I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.
Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.
2 comments
Brosa F.Brosa Furniture
Hi Giles! We are so sorry that your experience with the product and our service hasn't been a great one. We would love to review this case to do better in the future. Could you kindly provide us your ... Read more
order number here or email us with your order number and reference #PR3862 to feedback@brosa.com, so our customer service manager can look into this for you? Thank you for providing your feedback and bringing this to our attention.I've already spoken to your owner David and numerous people in customer service so feel free to follow up with them.
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Alan D.
- 2 reviews
- 1 like
- Verified customer
Heavily delayed delivery - poor customer service
Delivery of items pushed significantly out from advertised timeframes.
Some items to be delivered over 6 weeks late & after Christmas (we have moved to a new home & were hoping to host).
Customer service were not very helpful.
1 comment
Brosa F.Brosa Furniture
Hi Alan! We are truly sorry that your order has been pushed out and especially we would like to apologise that you didn't feel supported by our team. Can you please advise your order number, so we can review this and get back to you with options?
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TlaGreater Melbourne (Outer), VIC
- Verified customer
Do not purchase their floor lamps
I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.
1 comment
Brosa F.Brosa Furniture
Hi Tanh! We are very sorry that you had issues with the lamps. We can see that they have been returned for a full refund and that our team has also reimbursed you for the light bulbs. We hope that eve... Read more
rything is now resolved to your satisfaction. If it's not, please reach out on feedback@brosa.com so we can assist you further.Similar opinion? Write a review on ProductReview.com.au!
AndySouth East Queensland, QLD
- 2 reviews
- Verified customer
Outstanding Quality & Design With The Commitment To Please From The BROSA Team.
Very happy with our purchase from BROSA "Stella King Size Winged Bed Head" in Cosmic Anthracite, Outstanding quality & design with a luxurious feel & look that really lifts & complements our bedroom perfectly. Excellent pricing, you would pay way more in stores for this quality. As we live in Brisbane & With the item coming out of Victoria we were a bit concerned with delivery due to there current strict COVID restrictions in place but we had excellent communication with the BROSA team at all times from purchase until delivery which only ended ...Read more
up taking 1 week for us to receive it, which I was very impressed with. The delivery guys let us know within 1 hour of delivery & where they were via there vehicle tracker, they were also very friendly, polite & happily placed the well packaged bed head in our bedroom. Its hard to find an online company that goes that extra mile for the costumer these days but that's what these guys did for us so my hats off too you BROSA & thank you, we could not fault anything so we will be back.1 comment
Brosa F.Brosa Furniture
Thanks Andy, we are so happy that we could impress you!
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Angela
- 2 reviews
- 2 likes
- Verified customer
Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...Read more
g story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!2 comments
Brosa F.Brosa Furniture
Hi Angela, we apologise that this purchase hasn't worked out as per your expectations. The piece is made from natural mango wood which can vary in colour and markings. We believe the matter has been s... Read more
ettled and we have returned the product for a refund of the product price plus $100. Thank you anyway for giving Brosa a go.Actually like I explained to you that I wasn't happy because NONE of your photos showed fluro yellow and if you didn't just put 1 random piece that stuck out and was not appealing I wouldn't have an i... Read more
ssue. I have many home made and store bought wooden pieces and a "unique" part of the wood is still cohesive and compliments each other. I had many people see this buffet and asked me what was spilt on it. You guys put it down to a change of mind, didn't want to give me a full refund and only after I said I was going to take it up with consumer affairs offered me a $100 credit to your store. I then said that I was not happy but take that $100 and give that back to me as part of my postage. I'm still out of pocket $140! Next time make sure your quality control passes piece that look how there supposed to and you need to put a picture of that buffet on your website and see how many orders you get. Update your social media with less filtered photos and you won't get as many issues if your more truthfulSimilar opinion? Write a review on ProductReview.com.au!
Cavenish R.Greater Melbourne (Metropolitan), VIC
- Verified customer
16 weeks wait for 3 chairs
I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!
1 comment
Brosa F.Brosa Furniture
Hi Cavenish! Sorry to hear that the lead time of your made-to-order products was too long for you. Kindly note that we display the lead time of each product/variation on the product page and in the ch... Read more
eckout before the payment is made to be fully transparent. Even made-to-order products can be cancelled within a certain period after purchase in case the lead time just doesn't work for you.Similar opinion? Write a review on ProductReview.com.au!
IloveshoppingAustralian Capital Territory
- 6 reviews
- 2 likes
- Verified customer
Absolutely Dreadful Service and Faulty Product
I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.
First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...Read more
replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not….. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me. Finally managed to book another delivery to have the faulty bookcase replaced. Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.2 comments
Brosa F.Brosa Furniture
Thank you for your comprehensive feedback. We apologise that we haven't been able to make your experience a good one in this case despite the genuine and constant efforts of our staff members. We beli... Read more
eve that a solution has been found in the meantime, but if you have any further questions or concerns, please don't hesitate to get in touch with us and we will do our best to assist.Thankfully it has finally been resolved, but not without continual follow up, correction and time from myself (ie refund issues over products that I had never received). It honestly should not have be... Read more
en as hard as it was to organize a resolution with your company. I have certainly learnt from this experience.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Only buy if you are willing to wait for longer than the website states..
We were originally stoked with our purchase of Brosa's Como modular sofa 1 month ago (17/05/2020). The customer service in-store was excellent and their prices for the quality offered was very competitive.
However, the progress since then has been nothing short of exasperating and disappointing. We are now in a new house with no sofa for the living room and no end in sight.
When we first purchased the sofa, the delivery timeframe was 2-3 weeks and this seemed like a reasonable time for us to wait.
1 week later, the delivery timeframe changed...Read more
to 4-6 weeks. When we called the customer hotline, they assured us that it would definitely not be longer than 4-6 weeks and they would inform us as soon as it arrived. 2 weeks later, the delivery timeframe changed to 6-8 weeks. When we called the customer hotline again, they now stated they could not give us any assurances of timeframe. Moreover, they denied ever speaking to us previously because "they did not have any notes in the system".2 comments
Brosa F.Brosa Furniture
Hi Varun, thank you for your feedback. We apologise that your order was subject to delay. Unfortunately, delays during the production time or transit can sometimes happen and are out of our control. Y... Read more
our order tracking automatically gets updates if the ETA fluctuates for full transparency to our customers. Please note that the dates are an estimation and we cannot guarantee in advance that nothing will happen to hold up the production or the transport between the maker and our warehouse. However, we are working very hard to reduce order delays as much as possible and we are very sorry for any inconvenience caused in this case. If you wish to discuss your case further, please feel free to contact us at support@brosa.com.Hi Brosa,
Thank you for your response. I would like to make a couple of points:
... Read more
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SamanthaSydney, NSW
- 2 reviews
- Verified customer
Sofa bed extremely uncomfortable and firm
I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!
1 comment
Brosa F.Brosa Furniture
Hi Samantha, we are sorry to hear that you don't like your sofa bed. Please know that thanks to our 21-day return policy, you are not stuck with the product. You can find our full return policy and re... Read more
quest a return here: https://www.brosa.com.au/pages/returns-and-refunds. We hope this helps! Your Brosa TeamSimilar opinion? Write a review on ProductReview.com.au!
ARHMetropolitan Adelaide, SA
- Verified customer
Do Not Buy From Here - Terrible Customer Service And Substandard Products
I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
The customer service I then received was nothing short of disgraceful. The day the return was due to...Read more
be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.2 comments
Brosa F.Brosa Furniture
Hi April, thank you for your feedback. We are very sorry that you were so disappointed by your experience.
We can see that you have been offered a return of the products for a refund, but you opted ... Read more
to keep one of them. Since only part of the order was returned, the original promotion discount (50% off the second product) did no longer apply as there was no second product on your order left. Your refund has been processed accordingly, which we explained to you via email.You did not call the courier to reschedule due to my child being rushed to hospital - you left me to call the courier service whilst I was in the hospital who then hand balled my request around to mul... Read more
tiple staff who never got back to me and I had to keep following up. Your treatment has been disgraceful and your products were a great disappointment and substandard quality.Similar opinion? Write a review on ProductReview.com.au!
KimGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
A table that we can’t find anywhere else
It is a perfect extendable table that we can’t find any better. It is good quality with beautiful patterns. Assembly is very easy to follow. I also can find other matching sets of chairs for it.
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The reviewer stated that an incentive was offered for this review
LorrainePerth, WA
- Verified customer
Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...Read more
take another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.1 comment
Brosa F.Brosa Furniture
Thank you for your feedback, Lorraine. We are very sorry that you experienced multiple issues with your order. We are doing our best to fix the situation and get the replacement delivery to you as soo... Read more
n as possible. Our support team will stay in contact with you to keep you updated about the progress.Similar opinion? Write a review on ProductReview.com.au!
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4.9(130)wombatRichmond-Tweed, NSW
- Verified customer
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...Read more
oppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.1 comment
Brosa F.Brosa Furniture
Thank you for providing your honest feedback. We sincerely apologise that the product wasn't delivered exactly as expected and shown on the website images, which we have replaced. We have no concerns ... Read more
about the safety of the Billie Jean Rocking Chair with normal use. However, should you have further genuine concerns, please email us to support@brosa.com and we will be happy to reassess.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Great design. Appalling wear quality
Ordered matching $599 Diana armchairs from Brosa in late November 2017 for the advertised pre Christmas delivery in a total order of around $3000. After numerous emails and phone calls, they finally arrived in mid January!
After 18 months always being side by side, and very rarely sat on, the 2 armchairs are completely different colours. The fabric has worn very differently and on 1 of the chairs is clearly FAULTY. Brosa tell me it's my fault and there's nothing wrong with the fabric but I'm welcome to buy a replacement at 20% off. NO THANKS.
I would recommend not dealing with this company at all. My experience has been very disappointing and frustrating.
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Jillian K.Sydney, NSW
- Verified customer
Wrong colour, leather can’t be cleaned
I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.
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DashaSydney, NSW
- 2 reviews
- 1 like
- Verified customer
long process
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
1 comment
Brosa F.Brosa Furniture
Hi Dasha, our sincere apologies about the wrong color. We are currently crafting your head for you and will get it to you as fast as we can.
I'm glad that you like the Edward bed bench!
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CarrieGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 12 likes
- Verified customer
This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...Read more
his business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.1 comment
Brosa F.Brosa Furniture
Hi Carrie! That's so lovely to hear, thank you for your nice review!
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Questions & Answers
huda a.asked
Where is your Location please
Sueasked
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
1 answer
Brosa F.Brosa Furniture
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Stephanie L.asked
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
No answers
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Visit official website
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Brosa F.Brosa Furniture
Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?