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Sent the wrong parts. Couch was supposed to be delivered in 10 days. Came two months later with the wrong legs. Now it’s a month later and still no legs. Support doesn’t help at all and just say “we have contacted our suppliers”. So three months later I don’t have a couch but you can still order it online to be delivered to your house in 10 days? This is a giant scam.
Worst policy, and service
I ordered two armchairs online for my business, as well as delivery and assembling. They arrived, however the colour of the fabric appeared different to that on the website. I contacted the company and was advised the return was possible but I would incur a delivery fee, which I totally understood (although a little disappointed as the product appeared different). I submitted the online return form and after hearing nothing I followed them up online, only to now be advised that they would be charing at 20% repackaging fee and delivery. The onli...ne chat took almost an hour, the person at the other end had absolutely no empathy, and despite telling her that I was advised the week before only of the delivery fee it seems to fall on deaf ears. The cost to return the is 40% of the total item. I will NEVER purchase from this company and I will go out of my way to tell my family and friends what a terrible experience I had. Such a shame to write such a review, I have never written such a review, however feel the need to warn others of the costs associated with a return.
Absolutely disgraceful CX
Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”
Wouldn’t recommend buying ANYTHING from Brosa.
Good quality but 6 months to deliver!
Purchased the marble white Huber End table in late Oct 2021. Had an ETA of 3 to 4 weeks. Delivered 23 weeks later in April 2022! However I was kept informed of the delays in shipping throughout this time which was of little consolation as I needed this table and would not have purchased had I known this.. There were multiple emails each pushing back the ETA. When the marble table finally arrived, it was of good quality and easy to assemble. The marble was expected to be white in colour but unfortunately it had moderately large yellow and oran...ge natural marks which were not as described in the Brosa website. These looked like ugly stains. Raised this with Brosa and they ssid it was a natural marble color despite their "white" description. Overall, I am not happy..
Do not buy from this company!
Do not buy from this company. I ordered my couch at the end of November and was promised delivery by Christmas. When they missed that delivery date, they said at the latest end of January and they’ve missed that as well. I still can’t get an estimated date, and they first blamed Christmas shut downs, and lockdowns and now isolations. I don’t have even have faith that my couch will ever arrive.
They take your money and don't deliver. Be warned!
I placed an order for a console 24 October, with the original delivery date Thu, Nov 25th, 2021 - Thu, Dec 9th, 2021. I thought great - even with some delays should be here by Christmas. I have seen no sign of my console! But they have my money! It is even advertised on the website, and has been for some time, as "in stock leaves the warehouse in 1-2 days". When I asked about 2 weeks ago they acted like they were doing me a big favour by putting it on "the urgent picking list" so it would be number 1. Nothing happened. I enquired again t...oday and they said "tell you what - I'm going to put this on the urgent picking list so you will be number 1" which I found to be hilarious. Anyway - I have lost nearly $1000. I'm incredibly disappointed in Brosa. They wont let me talk to a Manager, they just say the same thing (it's in the warehouse) and direct me to the service email, which I have emailed several times, or say they will call me which they havent). Please DON'T SPEND YOUR MONEY with these people they really don't care, they don't tell the truth. I haven't heard anything, my money is gone and I don't know how they get away with it. I even paid $8 for so called "Purchase Guarantee".
Very poor customer service; poor quality products
Sales process was easy - purchased online
The Herts tv unit and matching buffet spent about $2000.
On arrival, the delivery people opened box to find poor quality unit with defects.
Doors had gaps, uneven. The finish was very poor. NOTHING as pictured, chips and patches of yellow washed stains in random placed.
I asked the delivery people to take back.
Filled in a return form and cancelled the buffet.
No response from them for days.
Their phone is set up where NO ONE answers the customer support - after a minute of being on hold it diver...
Terrible customer service
I bought nearly $4K of furniture from Brosa for a new home. The fulfilment process and customer support have been atrocious. Months later I am still waiting for two items to be delivered. They have been delayed multiple times and one of the items has been completely lost in transit. The replacement item will not be available for 27 weeks. Brosa offered $20 as compensation which is a joke. I have not been able to escalate this within the company as the customer support person refused to put me through to management. I am still waiting on a suitable resolution.
I ordered an item that was in stock,ready to ship in 1 - 2 business days, I received and email with my tax invoice and the delivery date had changed to delivery between 12-26 December.
I called customer service (couldn’t really call it customer service) to query and was told not the eta of mid to late December was correct, they refused to listen to me and just kept speaking over the top of me. Asked to speak to a manager however they are not available.
Reading other reviews it seems this is a common occurrence with Brosa, false advertising and zero customer service.
Waited 7 months to receive a lounge missing the main component
I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.
Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.
The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Been waiting since November 2020 for my chairs!
We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!
Don't Order Anything
We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money
Questions & Answers
Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Get an answer from our members and Brosa Furniture representatives
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