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Brosa Furniture

Brosa Furniture

4.3 from 1,709 reviews · View Statistics
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Reviews

2.1
48 reviews
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  • Verified

Garbage l

published

Sent the wrong parts. Couch was supposed to be delivered in 10 days. Came two months later with the wrong legs. Now it’s a month later and still no legs. Support doesn’t help at all and just say “we have contacted our suppliers”. So three months later I don’t have a couch but you can still order it online to be delivered to your house in 10 days? This is a giant scam.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Cass P.
Cass P.South East Queensland, QLD
  • Verified

Worst policy, and service

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Jayce L.
Jayce L.Sydney, NSW
  • 9 reviews
  • 8 likes
  • Verified

Absolutely disgraceful CX

published

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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Peter
PeterSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Good quality but 6 months to deliver!

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Allen F.
Allen F.Turner 2612, ACT
  • Verified

Do not buy from this company!

published

Do not buy from this company. I ordered my couch at the end of November and was promised delivery by Christmas. When they missed that delivery date, they said at the latest end of January and they’ve missed that as well. I still can’t get an estimated date, and they first blamed Christmas shut downs, and lockdowns and now isolations. I don’t have even have faith that my couch will ever arrive.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Runner64
Runner64Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like
  • Verified

They take your money and don't deliver. Be warned!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Lany
LanyMelbourne
  • 4 reviews
  • 1 like
  • Verified

Very poor customer service; poor quality products

published
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Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

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Aga
AgaSydney, NSW
  • Verified

Terrible customer service

published

I bought nearly $4K of furniture from Brosa for a new home. The fulfilment process and customer support have been atrocious. Months later I am still waiting for two items to be delivered. They have been delayed multiple times and one of the items has been completely lost in transit. The replacement item will not be available for 27 weeks. Brosa offered $20 as compensation which is a joke. I have not been able to escalate this within the company as the customer support person refused to put me through to management. I am still waiting on a suitable resolution.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Shell B
Shell B
  • 2 reviews
  • 1 like
  • Verified

False advertising

published

I ordered an item that was in stock,ready to ship in 1 - 2 business days, I received and email with my tax invoice and the delivery date had changed to delivery between 12-26 December.

I called customer service (couldn’t really call it customer service) to query and was told not the eta of mid to late December was correct, they refused to listen to me and just kept speaking over the top of me. Asked to speak to a manager however they are not available.

Reading other reviews it seems this is a common occurrence with Brosa, false advertising and zero customer service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
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Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.

published

The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Corrina B.
Corrina B.Sydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

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Charly O.
Charly O.Greater Melbourne (Inner), VIC
  • Verified

Dont Waste Your Time Or Money

published

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Charly O.
Charly O.

Again still waiting on anyone to respond to me

Charly O.
Charly O.

Still waiting with no response

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Laura
LauraGreater Melbourne (Inner), VIC
  • Verified

Been waiting since November 2020 for my chairs!

published

We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Don't Order Anything

published

We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

No answers
Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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