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Brosa Furniture
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- 2 reviews
- 2 likes
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Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...
Read moreg story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
Actually like I explained to you that I wasn't happy because NONE of your photos showed fluro yellow and if you didn't just put 1 random piece that stuck out and was not appealing I wouldn't have an i...
Read moressue. I have many home made and store bought wooden pieces and a "unique" part of the wood is still cohesive and compliments each other. I had many people see this buffet and asked me what was spilt on it. You guys put it down to a change of mind, didn't want to give me a full refund and only after I said I was going to take it up with consumer affairs offered me a $100 credit to your store. I then said that I was not happy but take that $100 and give that back to me as part of my postage. I'm still out of pocket $140! Next time make sure your quality control passes piece that look how there supposed to and you need to put a picture of that buffet on your website and see how many orders you get. Update your social media with less filtered photos and you won't get as many issues if your more truthful
- 2 reviews
- 1 like
- Verified
long process
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
Hi Dasha, our sincere apologies about the wrong color. We are currently crafting your head for you and will get it to you as fast as we can.
I'm glad that you like the Edward bed bench!
Questions & Answers
Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Get an answer from our members and Brosa Furniture representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Extremely comfortable mattress
Super comfy!
My 4 year old has the best mattress in the house!
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Hi Angela, we apologise that this purchase hasn't worked out as per your expectations. The piece is made from natural mango wood which can vary in colour and markings. We believe the matter has been s...
Read moreettled and we have returned the product for a refund of the product price plus $100. Thank you anyway for giving Brosa a go.