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Brosa Furniture
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Love the Bakers Table
Loved the design of the table. Colour different than depicted online. Staff offered a replacement .Very courteous and professional. Will buy from them again because of the communication I received.
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Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...
Read moreg story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
Actually like I explained to you that I wasn't happy because NONE of your photos showed fluro yellow and if you didn't just put 1 random piece that stuck out and was not appealing I wouldn't have an i...
Read moressue. I have many home made and store bought wooden pieces and a "unique" part of the wood is still cohesive and compliments each other. I had many people see this buffet and asked me what was spilt on it. You guys put it down to a change of mind, didn't want to give me a full refund and only after I said I was going to take it up with consumer affairs offered me a $100 credit to your store. I then said that I was not happy but take that $100 and give that back to me as part of my postage. I'm still out of pocket $140! Next time make sure your quality control passes piece that look how there supposed to and you need to put a picture of that buffet on your website and see how many orders you get. Update your social media with less filtered photos and you won't get as many issues if your more truthfulQuestions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...
Read more to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable Zac
My experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...
Read moredelivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).Get an answer from our members and Brosa Furniture representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Firm supportive great sleep
comfortable
An excellent product !
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Hi Angela, we apologise that this purchase hasn't worked out as per your expectations. The piece is made from natural mango wood which can vary in colour and markings. We believe the matter has been s...
Read moreettled and we have returned the product for a refund of the product price plus $100. Thank you anyway for giving Brosa a go.