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Brosa Furniture
- 2 reviews
- 1 like
- Verified
Good quality but 6 months to deliver!
Purchased the marble white Huber End table in late Oct 2021. Had an ETA of 3 to 4 weeks. Delivered 23 weeks later in April 2022! However I was kept informed of the delays in shipping throughout this time which was of little consolation as I needed this table and would not have purchased had I known this.. There were multiple emails each pushing back the ETA. When the marble table finally arrived, it was of good quality and easy to assemble. The marble was expected to be white in colour but unfortunately it had moderately large yellow and oran...
Read morege natural marks which were not as described in the Brosa website. These looked like ugly stains. Raised this with Brosa and they ssid it was a natural marble color despite their "white" description. Overall, I am not happy..- 5 reviews
- Verified
Poor quality - Huber side and end tables
They must spend all their money on marketing. The Huber Side Table and End Table that I purchased took 22 weeks to arrive. The quality of the parts is poor. One part of the metal legs does not align with the frame and juts out slightly. There are dents and flaws in the metal base. The marble tops came with some slight scratches to them. They look as though I've purchased a second hand product. I wouldn't buy from this place again.
- Verified
Prices are reasonable as items come with missing parts.
Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.
Hi Katie! Oh no, we are so sorry that you're missing parts for your bed! Could you please provide us your order number so we can get an ETA on your parts request urgently?
- 2 reviews
- Verified
Sofa bed extremely uncomfortable and firm
I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!
Hi Samantha, we are sorry to hear that you don't like your sofa bed. Please know that thanks to our 21-day return policy, you are not stuck with the product. You can find our full return policy and re...
Read morequest a return here: https://www.brosa.com.au/pages/returns-and-refunds. We hope this helps! Your Brosa TeamFind out how Brosa Furniture compares to other Furniture Shops
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Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...
Read more to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable ZacMy experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...
Read moredelivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).Get an answer from our members and Brosa Furniture representatives
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
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Hi Ramya! We're sad to read about your disappointing experience and we would really like to make things right. If you haven't already, please contact us at support@brosa.com with your order number, an...
Read mored we will be more than happy to provide you either replacements or discuss other options.