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Brosa Furniture
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- 8 reviews
- 9 likes
- Verified
Garbage! Sell faulty/returned items. Real v Ad photos attached!
The item, costing in excess of $1800, bears little resemblance to the advertisement. Suspiciously, we also noticed the outer packaging has "Return" written on the outside. Before making this purchase I specifically contacted Brosa to make enquiries and a team member confirmed the item was in brand new condition and not ex-display, chat transcript in writing.
Also many defects, including:
- Several chips to the top surface. One is prominent and clearly a manufacturing defect resulting from a screw being pushed from the frame underneath and u...
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeYes
- Product Appearance Not as advertised
So your team member contacted me to suggest I dispose of this large piece of assembled furniture myself and when I said I had no means to do that now they won't honour confirmed collection date. AND STILL NO REFUND!!!
PLEASE RESOLVE THIS ASAP.
Hi Sharon, your refund has been processed.
- 2 reviews
- 1 like
- Verified
New damaged sofa delivered on the 26 June - Terrible customer support services
I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.
As I had not heard back from the war...
Read moreehouse team for a week or so, I had reached out to confirm if this exchange was still taking place. The customer support had advised that they are checking in on it but have no further updates. I had asked to speak to the manager as the representative I was speaking to had let me know that there was nothing else they could further do to assist. They advised that I be contacted in the next 24-48 hours (I assumed 2 business days as this was on a Thursday). The 2 business days had come and I had not been contacted to sort this issue. I would never buy or recommend anyone to purchase furniture from BROSA again.- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeYes
- Product Appearance Not as advertised
- Verified
Do not purchase their floor lamps
I ordered a tripod floor lamp and noticed cosmetic issues with the lamp, Brosa was quick to exchange the product which i was happy with however the second floor lamp kept causing short circuits in my house. Brosa promptly refunded me for the lightbulbs bought in addition. Excellent customer service but would steer away from buying their lamps.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeYes
- Product Appearance Not as advertised
Hi Tanh! We are very sorry that you had issues with the lamps. We can see that they have been returned for a full refund and that our team has also reimbursed you for the light bulbs. We hope that eve...
Read morerything is now resolved to your satisfaction. If it's not, please reach out on feedback@brosa.com so we can assist you further.
- 6 reviews
- 5 likes
- Verified
Absolutely Dreadful Service and Faulty Product
I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.
First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...
Read more replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not….. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me. Finally managed to book another delivery to have the faulty bookcase replaced. Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeYes
- Product Appearance Not as advertised
Thank you for your comprehensive feedback. We apologise that we haven't been able to make your experience a good one in this case despite the genuine and constant efforts of our staff members. We beli...
Read moreeve that a solution has been found in the meantime, but if you have any further questions or concerns, please don't hesitate to get in touch with us and we will do our best to assist.
Thankfully it has finally been resolved, but not without continual follow up, correction and time from myself (ie refund issues over products that I had never received). It honestly should not have be...
Read moreen as hard as it was to organize a resolution with your company. I have certainly learnt from this experience.
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Questions & Answers
I have been told by your customer service that you are not delivering to most areas, Mclaren Vale SA in this case. How can you advertise "delivery Australia wide".
Hi Lorraine, there is a temporary issue with dispatch to some regional areas, which is based on the huge resource issue with labour shortages that the logistics industry is currently experiencing. We ...
Read moreare however working hard to find a solution and hope to include most areas within our delivery range again soon. Thanks for understanding.
I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
Hi there!
We can assure you that all our reviews are 100% authentic. ...
Read more Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa TeamGet an answer from our members and Brosa Furniture representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Extra Information
Thankyou just what I have been looking for. A great surprise birthday gift.
Best night’s sleep!
Like a cloud!!
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Hi Sharon! We're so sorry for the issues you had with this order. We don't mean to put you out with the return process. Our team member will contact you today with an alternative option.