Brosa Furniture

I ordered two armchairs online for my business, as well as delivery and assembling. They arrived, however the colour of the fabric appeared different to that on the website. I contacted the company and was advised the return was possible but I would incur a delivery fee, which I totally understood (although a little disappointed as the product appeared different). I submitted the online return form and after hearing nothing I followed them up online, only to now be advised that they would be charing at 20% repackaging fee and delivery. The onli...

Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”

Wouldn’t recommend buying ANYTHING from Brosa.

Sales process was easy - purchased online
The Herts tv unit and matching buffet spent about $2000.

On arrival, the delivery people opened box to find poor quality unit with defects.
Doors had gaps, uneven. The finish was very poor. NOTHING as pictured, chips and patches of yellow washed stains in random placed.
I asked the delivery people to take back.
Filled in a return form and cancelled the buffet.
No response from them for days.
Their phone is set up where NO ONE answers the customer support - after a minute of being on hold it diver...

Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money

After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor

I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa

My Olsen dining table arrived damaged, as though it had been dropped on its corner in transit. It would have been beautiful, but it cannot be repaired. Brosa offered $100 discount or replacement. I have been emailing brosa support to arrange delivery of a replacement and for the damaged table to be picked up. I called main freight as the replacement was with them since 3 March. They cannot locate the second package of my replacement, even though I was told by brosa that the replacement was ready to ship. No news, it’s all been very difficult an...

Items supplied 23 weeks after ordering - that's fine I understand Covid held up with manufacturers. It looks like I was sent someone's second hand items. There is dirt, pen marks, water marks and the stitching isn't even complete. Its been a week and their customer service team have only just contacted me now. NEVER BUY FROM THEM. Their customer service team are rude and arrogant. They are still investigating if I can get a refund on this item!!!

Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.

Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.

I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.

When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.

The customer service I then received was nothing short of disgraceful. The day the return was due to...

I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.