Reviewer Photos & Videos
Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...g story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeNo
- Product Appearance Not as advertised
Questions & Answers
I have been told by your customer service that you are not delivering to most areas, Mclaren Vale SA in this case. How can you advertise "delivery Australia wide".
Hi Lorraine, there is a temporary issue with dispatch to some regional areas, which is based on the huge resource issue with labour shortages that the logistics industry is currently experiencing. We ...are however working hard to find a solution and hope to include most areas within our delivery range again soon. Thanks for understanding.
I have just ordered the heron grey Isabella king bed head. Has anybody else ordered /recieved this and were you happy with quality etc ?
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
We can assure you that all our reviews are 100% authentic. ...Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa Team
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