Reviewer Photos & Videos
Prices are reasonable as items come with missing parts.
Prices are reasonable as items come with missing parts. We have waited 5 months for an order that said 4 weeks when ordered and we are literally sleeping on the floor and they can’t tell us when the parts will arrive. They can’t even get organised to send the parts as we have had lots of people contacting us about the issue. When you spend thousands on new furniture you expect to not sleep on the floor.
Never use this company
Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.
Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.
Terrible service and uncomfortable product!
I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.
Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.
Heavily delayed delivery - poor customer service
Delivery of items pushed significantly out from advertised timeframes.
Some items to be delivered over 6 weeks late & after Christmas (we have moved to a new home & were hoping to host).
Customer service were not very helpful.
Should not have passed quality control! False advertising.
Bought the small Martin buffet cabinet off this company. I went on here and looked at reviews before going ahead with purchasing as it had a good rating. On their Website/Facebook/Insta photos the Martin range looked lovely made out of mango wood which I had never seen and overall looked great. Ordered it and as this company is in Melbourne and I'm in Qld I think they were trying to palm off a dodgy one. I opened the box and I thought the stain they had used was faulty as the front piece was fluro yellow. Stuck out so badly! Called them and lon...g story short they said it was the unique colour of the wood and we could send it back but wouldn't refund us our postage which was nearly $240. Lot's of emails back and forth and in the end after I said I was going to take it up with consumer affairs they gave me $100 back so I'm still out of pocket. Not happy, it wasn't a "change of mind" return, it was false advertising and I hope it doesn't happen to anyone else. First pic is the buffet we received and the one off their website. Brosa if you read this update your social media photos to show all the "unique" colours!
16 weeks wait for 3 chairs
I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!
Absolutely Dreadful Service and Faulty Product
I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.
First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not….. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me. Finally managed to book another delivery to have the faulty bookcase replaced. Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.
Only buy if you are willing to wait for longer than the website states..
We were originally stoked with our purchase of Brosa's Como modular sofa 1 month ago (17/05/2020). The customer service in-store was excellent and their prices for the quality offered was very competitive.
However, the progress since then has been nothing short of exasperating and disappointing. We are now in a new house with no sofa for the living room and no end in sight.
When we first purchased the sofa, the delivery timeframe was 2-3 weeks and this seemed like a reasonable time for us to wait.
1 week later, the delivery timeframe changed...to 4-6 weeks. When we called the customer hotline, they assured us that it would definitely not be longer than 4-6 weeks and they would inform us as soon as it arrived. 2 weeks later, the delivery timeframe changed to 6-8 weeks. When we called the customer hotline again, they now stated they could not give us any assurances of timeframe. Moreover, they denied ever speaking to us previously because "they did not have any notes in the system".
Sofa bed extremely uncomfortable and firm
I bought the Siesta 3 Seater Sofa bed, it looks great and is not too bad as seating but it is extremely uncomfortable to sleep on. The website lists this item as 'snug' not too soft, but not too firm, however it is very firm and painful to lay on. It is disappointing as if I knew it was actually firm not snug, I would not have purchased this. Waste of money!
Do Not Buy From Here - Terrible Customer Service And Substandard Products
I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
The customer service I then received was nothing short of disgraceful. The day the return was due to...be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.
Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...take another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...oppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.
Great design. Appalling wear quality
Ordered matching $599 Diana armchairs from Brosa in late November 2017 for the advertised pre Christmas delivery in a total order of around $3000. After numerous emails and phone calls, they finally arrived in mid January!
After 18 months always being side by side, and very rarely sat on, the 2 armchairs are completely different colours. The fabric has worn very differently and on 1 of the chairs is clearly FAULTY. Brosa tell me it's my fault and there's nothing wrong with the fabric but I'm welcome to buy a replacement at 20% off. NO THANKS.
I would recommend not dealing with this company at all. My experience has been very disappointing and frustrating.
Wrong colour, leather can’t be cleaned
I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...his business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.
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