1 photo
Brosa Furniture

Brosa Furniture

4.3 from 1,581 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Brosa Furniture

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Runner64
Runner64Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like
  • Verified

They take your money and don't deliver. Be warned!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Lay
LayMelbourne
  • 3 reviews
  • 1 like
  • Verified

Very poor customer service; poor quality products

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Waste my time
Waste my time Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes
  • Verified

Worst Company!! Bad Customer Service!!

published

Ordered a lounge suit from Brosa constantly advertised guaranteed delivery before Xmas then they tell me NEXT YEAR and there’s shipping delays, well you should have factored that in and should have mentioned that there’s no stock on hand especially with the current pandemic!! Their customer “help” team is little to no help very frustrating company to deal with!!

Shipping
1/5
Incentivised Review No
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Aga
AgaSydney, NSW
  • Verified

Terrible customer service

published

I bought nearly $4K of furniture from Brosa for a new home. The fulfilment process and customer support have been atrocious. Months later I am still waiting for two items to be delivered. They have been delayed multiple times and one of the items has been completely lost in transit. The replacement item will not be available for 27 weeks. Brosa offered $20 as compensation which is a joke. I have not been able to escalate this within the company as the customer support person refused to put me through to management. I am still waiting on a suitable resolution.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Shell B
Shell B
  • 2 reviews
  • 1 like
  • Verified

False advertising

published

I ordered an item that was in stock,ready to ship in 1 - 2 business days, I received and email with my tax invoice and the delivery date had changed to delivery between 12-26 December.

I called customer service (couldn’t really call it customer service) to query and was told not the eta of mid to late December was correct, they refused to listen to me and just kept speaking over the top of me. Asked to speak to a manager however they are not available.

Reading other reviews it seems this is a common occurrence with Brosa, false advertising and zero customer service.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Spent 3 months without a bed frame due to faulty products, poor customer service

published
Product Quality
1/5
Incentivised Review No
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Leanne
LeanneSydney, NSW
  • Verified

Waited 7 months to receive a lounge missing the main component

published

I wish I'd read the reviews before purchasing. Waiting 7 months to receive a 1 seater lounge (should be 3 seater) as the main component is missing. Just appalling service post-sale. Will move the earth to get you to buy and then send emails delaying delivery. Will never shop here again.

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.2 Nov 2021
should-i-buy-expensive-or-cheap-outdoor-furniture
Next
Aaron G.
Aaron G.North-West & West coast, TAS

Embarrassing

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
2/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Brosa brings terrible quality, zero customer service & defected furniture straight to your door, for less.

published

The quality and customer service of Brosa Design has been on the decline and continues to nose dive. The Ingrid Chairs we purchased had defects where the screw holes are misaligned and couldn't be attached. The stitching on the leather is also coming apart as shown in the photos. Absolutely appalling post delivery service where they direct you to a call centre overseas that palm you off with no further updates and progress on the options to rectify and resolve the issue. Save yourself the headaches of purchasing terrible quality flat packed furniture with zero post sale service.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Emm
EmmCanberra 2600, ACT
  • 2 reviews
  • 2 likes
  • Verified

Three sets of table legs with no top

published

We had three sets of table legs delivered in error in October, no table top. Took three emails and two phone calls to chase up with Brosa, only to be told the table top could not be located and would take a further six months to rectify the issue as the table would not be in production again until April 2022! We have no dining table and are now awaiting a courier to collect the legs. Terrible experience.

Incentivised Review No
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Poor quality, images do not reflect actual product. Customer service doesn’t respond

published

Bought a sideboard from Brosa. Arrived with broken wood, really poor construction with misaligned pieces and wonky doors. Emailed them immediately with images and a full run down of all the issues - it’s now been more than a month and there’s been zero response.

Don’t give them your money. Photos are not at all reflective of what you receive, and customer service doesn’t seem to exist. This would be classed as a major issue under Australian Consumer Law and I can’t help but feel ripped off and taken advantage of.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Anh
AnhSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

New damaged sofa delivered on the 26 June - Terrible customer support services

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Brosa Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Corrina B.
Corrina B.Sydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Charly O.
Charly O.Greater Melbourne (Inner), VIC
  • Verified

Dont Waste Your Time Or Money

published

Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.

Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.

Nothing came with instructions.

Do not recommend! Still waiting on A response from them

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Charly O.
Charly O.

Again still waiting on anyone to respond to me

Charly O.
Charly O.

Still waiting with no response

Similar opinion? Write a review on ProductReview.com.au!
Laura
LauraGreater Melbourne (Inner), VIC
  • Verified

Been waiting since November 2020 for my chairs!

published

We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

GreyBrown
GreyBrownasked

If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
E: cocking1945@icloud.com

No answers
Lulu
Luluasked

Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?

3 answers
Disgruntled
Disgruntled

I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.

SJS
SJS

We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
SJS

Lulu
Lulu

Thanks for that.

GKW
GKWasked

Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?

No answers
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.