Reviewer Photos & Videos
Worst policy, and service
I ordered two armchairs online for my business, as well as delivery and assembling. They arrived, however the colour of the fabric appeared different to that on the website. I contacted the company and was advised the return was possible but I would incur a delivery fee, which I totally understood (although a little disappointed as the product appeared different). I submitted the online return form and after hearing nothing I followed them up online, only to now be advised that they would be charing at 20% repackaging fee and delivery. The onli...ne chat took almost an hour, the person at the other end had absolutely no empathy, and despite telling her that I was advised the week before only of the delivery fee it seems to fall on deaf ears. The cost to return the is 40% of the total item. I will NEVER purchase from this company and I will go out of my way to tell my family and friends what a terrible experience I had. Such a shame to write such a review, I have never written such a review, however feel the need to warn others of the costs associated with a return.
Absolutely disgraceful CX
Ordered 2 beds from Brosa.
Called ahead to ensure all items were included in the delivery.
Received half of our order and have been hitting brick walls getting a refund or delivery of the other half we have paid for.
Given the run around for over a week with no help and told there’s only one person who deals with it who “we can’t talk to”
Wouldn’t recommend buying ANYTHING from Brosa.
Very poor customer service; poor quality products
Sales process was easy - purchased online
The Herts tv unit and matching buffet spent about $2000.
On arrival, the delivery people opened box to find poor quality unit with defects.
Doors had gaps, uneven. The finish was very poor. NOTHING as pictured, chips and patches of yellow washed stains in random placed.
I asked the delivery people to take back.
Filled in a return form and cancelled the buffet.
No response from them for days.
Their phone is set up where NO ONE answers the customer support - after a minute of being on hold it diver...
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Don't Order Anything
We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money
After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor
Poor customer service
I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa
One month later still no replacement
My Olsen dining table arrived damaged, as though it had been dropped on its corner in transit. It would have been beautiful, but it cannot be repaired. Brosa offered $100 discount or replacement. I have been emailing brosa support to arrange delivery of a replacement and for the damaged table to be picked up. I called main freight as the replacement was with them since 3 March. They cannot locate the second package of my replacement, even though I was told by brosa that the replacement was ready to ship. No news, it’s all been very difficult an...d no idea when it will be resolved. I’ll have to go through all this all over again to arrange pick up of the damaged table! The transit company are obviously terrible - damaged goods and lost items with expectations that customers be home all day at very short notice. Do not order from brosa!
Can I give a negative start?
Items supplied 23 weeks after ordering - that's fine I understand Covid held up with manufacturers. It looks like I was sent someone's second hand items. There is dirt, pen marks, water marks and the stitching isn't even complete. Its been a week and their customer service team have only just contacted me now. NEVER BUY FROM THEM. Their customer service team are rude and arrogant. They are still investigating if I can get a refund on this item!!!
Never use this company
Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.
Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.
Do Not Buy From Here - Terrible Customer Service And Substandard Products
I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
The customer service I then received was nothing short of disgraceful. The day the return was due to...be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.
Wrong colour, leather can’t be cleaned
I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
Questions & Answers
Hi, does Brosa submit fake 5 star reviews in order to bury recent 1 star reviews?
Sorry, I can’t help you there!
We can assure you that all our reviews are 100% authentic. ...Most of our customers are happy, but sometimes things go wrong or are not to the customer's expectations. This reflects in the reviews as well. Best regards, The Brosa Team
Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?
Hello Almost A.,
I don’t know anything about the Goldie swivel chair you are enquiring about. You would have to send an enquiry to the Brosa Customer Support Team, as I’m only a customer.
We don't have the Goldie Swivel Chair on display in our studios at the moment. But our return policy got you covered, in case you're not happy with the product: https://www.brosa.com.au/pages/returns-and-refunds...If there's anything else we can help with, don't hesitate to reach out! Warm regards, Your Brosa Team
Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
Hi Yildiz! Depending on where you're located, you can see the Marie Dining Chairs in our showrooms in Melbourne (Fitzroy) and Sydney (Rosebery). The Clovis Bar Stools are on display in Melbourne only....The Baker Dining Table is currently not on display, but we still got you covered with our change of mind return policy - please read the details here: https://www.brosa.com.au/pages/returns-and-refunds Feel free to contact our chat team via the website if you have any further questions that we can help with!
Hi, I wouldn't recommend purchasing from this company. They knowingly sold me a faulty good, and their products look nothing like those advertised on their website. They also post 5 star reviews in ...order to bury recent 1 star reviews. Refer to my review a photos posted.
Get an answer from our members and Brosa Furniture representatives
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