Reviewer Photos & Videos
Quality bed and we love it!
We have the bed for a month now. Once we unboxed it, just had to add the legs of the bed which as easy as putting pegs in the holes. The bed is solid. The drawers open and close smoothly. The fabric used is nice and thick and doesn’t have a bad manufacturing smell. We usually buy our beds from Harvey Norman which have great quality but very expensive. Have recommended BROSA to our family. Thanks for a great product!
Really bad experience .
Waited for 5 months after ordering and paying upfront for the Theron day bed. 6 am on the morning of delivery they text to say can't locate item in warehouse. Then delivery arrives and I receive a blue bed, grey cushions and no legs.12 days on called customer care few times they say I have to wait another 21 weeks for the blue cushions but nothing had happened and I am still waiting on the legs to arrive. Full item still hasn't arrived. They keep sending me text regarding something arriving today - I don't know if anything would.
Camden Chesterfield 2 Seater Sofa Bed
The two Drivers carried the couch upstairs for me as I paid for the installation.
The Chesterfield is beautiful and the drivers were both extremely polite and helpful.
Both were from Columbia and I wish to thank them.
One month later still no replacement
My Olsen dining table arrived damaged, as though it had been dropped on its corner in transit. It would have been beautiful, but it cannot be repaired. Brosa offered $100 discount or replacement. I have been emailing brosa support to arrange delivery of a replacement and for the damaged table to be picked up. I called main freight as the replacement was with them since 3 March. They cannot locate the second package of my replacement, even though I was told by brosa that the replacement was ready to ship. No news, it’s all been very difficult an...d no idea when it will be resolved. I’ll have to go through all this all over again to arrange pick up of the damaged table! The transit company are obviously terrible - damaged goods and lost items with expectations that customers be home all day at very short notice. Do not order from brosa!
Great Customer Care & Advice!
From beginning (initial contact) to delivery couldn’t fault Brosa. They offer assistance without being pushy and also offer decor specialists (highly recommend you take up offer of free advice). The Customer Team were exemplary, making the process seamless & kept me up to date! The delivery team (again recommend their ‘White Glove Service’ for for a small additional cost) the guys unpacked, carried and placed furniture in my home in perfect condition and I purchase cream colored items! I purchase 2 x French style Wing chairs & 2 x Sofas. Happy with both furniture items. Getting highly praised compliments. Great value at great prices! Highly Recommend Brosa
Excellent service... Quilty furniture
I purchased the Stella king slim bedframe. I was communicated through out the process and the bed was delivered within 2 weeks. The bed has easy instructions to put together and it was exactly what I was after. I would highly reccoment purchasing from brosa again.
What a horrid company. Zero Stars
I ordered a Mia lamp table at the start of January, with the website saying that it was en route to Brosa and would leave the warehouse in 1-2 weeks. As I needed this by the start of February, I ordered it from this company and not another that stocks the same item (although the $49 shipping for a tiny table is ridiculous!). Then I get an email saying it would reach my home between Feb 13 and Feb 27. What?! I was so annoyed!
And today that date range has been changed from between Feb 23 and March 9! I contacted the company via LiveChat, as yo...u cant talk to someone... and [Name Removed] was just rude. I ended up cancelling the order, because the company was (incorrectly) blaming Covid19 and aback-log at the ports... even though this is an Australian-made item (according to them). They also couldn't guarantee that it would be here by March 9...there might be more "delays". To add insult to injury, they wanted to sit on my money for another 10 working days. Isn't it funny how companies can charge you instantly, but take weeks to refund you! Rest assured, I will NEVER shop at Brosa again, and will advise everyone I know to avoid it like the plague.
Can I give a negative start?
Items supplied 23 weeks after ordering - that's fine I understand Covid held up with manufacturers. It looks like I was sent someone's second hand items. There is dirt, pen marks, water marks and the stitching isn't even complete. Its been a week and their customer service team have only just contacted me now. NEVER BUY FROM THEM. Their customer service team are rude and arrogant. They are still investigating if I can get a refund on this item!!!
Never use this company
Ordered two chairs in the ready to ship tab for pre Xmas delivery. As a Xmas gift.
Less than 12 hours later the shipping date is..... six months later. Don’t be fooled. Don’t use this company. They publish inaccurate info to get you in, and rely on complacency to keep your order.
Terrible service and uncomfortable product!
I bought a sofa bed from Brosa and it said on the website it's "comfort" level was snug. It's the hardest thing I've ever sat on let alone slept on. The delivery was late as well.
Returning it was a nightmare. They wouldn't organise a pickup till I chased them a bunch of times. They then didn't come to pick it up and I had to chase again to get them to come. The only way I got anything sorted was by complaining to one of the founders.
Heavily delayed delivery - poor customer service
Delivery of items pushed significantly out from advertised timeframes.
Some items to be delivered over 6 weeks late & after Christmas (we have moved to a new home & were hoping to host).
Customer service were not very helpful.
Outstanding Quality & Design With The Commitment To Please From The BROSA Team.
Very happy with our purchase from BROSA "Stella King Size Winged Bed Head" in Cosmic Anthracite, Outstanding quality & design with a luxurious feel & look that really lifts & complements our bedroom perfectly. Excellent pricing, you would pay way more in stores for this quality. As we live in Brisbane & With the item coming out of Victoria we were a bit concerned with delivery due to there current strict COVID restrictions in place but we had excellent communication with the BROSA team at all times from purchase until delivery which only ended ...up taking 1 week for us to receive it, which I was very impressed with. The delivery guys let us know within 1 hour of delivery & where they were via there vehicle tracker, they were also very friendly, polite & happily placed the well packaged bed head in our bedroom. Its hard to find an online company that goes that extra mile for the costumer these days but that's what these guys did for us so my hats off too you BROSA & thank you, we could not fault anything so we will be back.
16 weeks wait for 3 chairs
I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!
Absolutely Dreadful Service and Faulty Product
I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.
First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not….. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me. Finally managed to book another delivery to have the faulty bookcase replaced. Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.
Only buy if you are willing to wait for longer than the website states..
We were originally stoked with our purchase of Brosa's Como modular sofa 1 month ago (17/05/2020). The customer service in-store was excellent and their prices for the quality offered was very competitive.
However, the progress since then has been nothing short of exasperating and disappointing. We are now in a new house with no sofa for the living room and no end in sight.
When we first purchased the sofa, the delivery timeframe was 2-3 weeks and this seemed like a reasonable time for us to wait.
1 week later, the delivery timeframe changed...to 4-6 weeks. When we called the customer hotline, they assured us that it would definitely not be longer than 4-6 weeks and they would inform us as soon as it arrived. 2 weeks later, the delivery timeframe changed to 6-8 weeks. When we called the customer hotline again, they now stated they could not give us any assurances of timeframe. Moreover, they denied ever speaking to us previously because "they did not have any notes in the system".
Do Not Buy From Here - Terrible Customer Service And Substandard Products
I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
The customer service I then received was nothing short of disgraceful. The day the return was due to...be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.
A table that we can’t find anywhere else
It is a perfect extendable table that we can’t find any better. It is good quality with beautiful patterns. Assembly is very easy to follow. I also can find other matching sets of chairs for it.
The reviewer stated that an incentive was offered for this review
Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...take another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...oppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.
Great design. Appalling wear quality
Ordered matching $599 Diana armchairs from Brosa in late November 2017 for the advertised pre Christmas delivery in a total order of around $3000. After numerous emails and phone calls, they finally arrived in mid January!
After 18 months always being side by side, and very rarely sat on, the 2 armchairs are completely different colours. The fabric has worn very differently and on 1 of the chairs is clearly FAULTY. Brosa tell me it's my fault and there's nothing wrong with the fabric but I'm welcome to buy a replacement at 20% off. NO THANKS.
I would recommend not dealing with this company at all. My experience has been very disappointing and frustrating.
Wrong colour, leather can’t be cleaned
I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.
We purchased a bed head and a bench seat to go with it. The bench seat is beautiful, the bed head however came in wrong colour. We are currently working with costumer service to get it reordered which will take at least 3 more months. The delay is disappointing, however the bench seat we have received is beautiful so I am looking forward to getting the rest of my order
This is a revised review - The Best Experience (NOT)!!! Consumer Affairs need to get involved!
This was my original review:
I was really hesitant to book an appointment (Melbourne) because I hate being pressured but I can honestly say that from the moment I walked in, up until my beautiful lounge was delivered, it's been such a positive experience. Every step of the way it's been professional, friendly and the furniture is extremely good quality. There's a strong sense that this company REALLY cares about 'getting it right'! I've now ordered a Nottage Armchair and I'm sure it won't be my last purchase! :)
This is now the reality of t...his business: 1: The beautiful lounge is an inferior product that can't be cleaned. I used a slightly damp cloth to clean a the couch but the yellow stains still came through, see below the response from Brosa when questioned regarding the yellow stains. Brosa's reponse: Please be advised that the Signature Premium fabric should only be cleaned with a damp cloth. Using too much water or letting spills sit on the fabric will cause stains as described as "yellow bleed". 2: The velcro stitching was coming undone, Brosa suggested that it only came undone because I put the cushion cover in the washing machine on hand wash cycle, however the velcro wasn't secured when I received the couch. Brosa's reponse: Please note you can purchase self-adhesive velcro in Bunnings or your local hardware store. 3: I put one of the cream couch cushion's in the machine on hand wash cycle and it came out white! Brosa's response: Kindly refer to our care instructions on the website and on the product label.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.