Reviewer Photos & Videos
Good furniture for the price.. and love the service.
I love my new bedroom furniture!! It looks very nice. The delivery service was professional and helpful. I will order again soon! :)
Exactly what I wanted
A great quality chaise for my study and affordable! Extremely comfortable and love the colour. Very satisfied with my order and the Customer service . Thank you Borosa
Love the Bakers Table
Loved the design of the table. Colour different than depicted online. Staff offered a replacement .Very courteous and professional. Will buy from them again because of the communication I received.
Poor quality, images do not reflect actual product. Customer service doesn’t respond
Bought a sideboard from Brosa. Arrived with broken wood, really poor construction with misaligned pieces and wonky doors. Emailed them immediately with images and a full run down of all the issues - it’s now been more than a month and there’s been zero response.
Don’t give them your money. Photos are not at all reflective of what you receive, and customer service doesn’t seem to exist. This would be classed as a major issue under Australian Consumer Law and I can’t help but feel ripped off and taken advantage of.
New damaged sofa delivered on the 26 June - Terrible customer support services
I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.
As I had not heard back from the war...ehouse team for a week or so, I had reached out to confirm if this exchange was still taking place. The customer support had advised that they are checking in on it but have no further updates. I had asked to speak to the manager as the representative I was speaking to had let me know that there was nothing else they could further do to assist. They advised that I be contacted in the next 24-48 hours (I assumed 2 business days as this was on a Thursday). The 2 business days had come and I had not been contacted to sort this issue. I would never buy or recommend anyone to purchase furniture from BROSA again.
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Been waiting since November 2020 for my chairs!
We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!
Don't Order Anything
We received our item last week and it's broken. Sent emails, FB messages and post comments, and rang them 3 times and can only leave a message, Cannot speak to a human. Terrible service. they obviously dont care about you once they have your money
I ordered the Clovis set of 2 low bar stools online. I was skeptical at first because I normally go to a physical store but decided to get it online. When I received it, it was packaged really well. The furniture is so easy to assemble. And the quality is amazing. I have been to different shops but this one did not disappoint. It is timeless, classic, simple and elegant. I can't wait to put it in my new house. I would definitely recommend it. ❤
Excellent, should have purchase years ago
great customer service and informative on product, Quality of product was excellent, easy to assemble. delivery was as expected and on time
Extreme delay. Failed delivery, twice, of damaged items. Argumentative customer service.
10 month delay on a 3 month ETA at purchase…….still don’t have the item.
They attempted to deliver the item on two seperate occasions but it was badly damaged each time.
Customer service ignore you after purchase & are argumentative.
Happy to discuss my experience with any interested parties.
After a long wait to get delivery unfortunately when goods arrived they were significantly damaged inside and outside of product. I’m also very disappointed with the overall quality of the product which is very poor
Brosa stole my money
This company did not stock the “Quick Ship” items that were advertised on their website and then have not refunded the purchase when they were unable to deliver. I have been begging for a refund and there is either no response or a response that does not make sense.
I would never buy here again - Avoid
This company has STOLEN my money and simply does not return it. It’s simply not worth the risk.
Poor customer service
I have purchased an entertainment unit and a buffet which were damaged (dented and scratched). I’m trying to get a refund and after 2 emails and a call to the customer service nothing has happened after 2 weeks. I have been promised than an email will be sent and a refund will occur but nothing has been done yet. Return policy is only valid for 3 weeks and no one is responding. Terrible customer service & i would absolutely not recommend Brosa
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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