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Brosa Furniture

Brosa Furniture

4.3 from 1,704 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Maz
MazMelbourne
  • 2 reviews
  • 1 like
  • Verified

Terrible customer service

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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  • Verified

Waited 6 months for two bedside tables

published

I ordered two bedside frank tables on the 1st of August 2021 and received them on the 1st of February 2022. So 6 months later.

The bedside tables are made of wood but they smell of bad chemical.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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A. Putra
A. PutraGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Terrible after sales service

published
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Emma D.
Emma D.South East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Mixed feelings

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Emma so sorry for the mixed experience you have encountered. I am unable to locate your order without any information so please feel free to email me at support@brosa.com and I will look into it straight away.

Emma D.
Emma D.

Mixed feelings turned to total resentment by day 182. I suggest you get a new delivery partner.

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horse
horse
  • 6 reviews
  • 4 likes
  • Verified

April to December and still waiting!!!

published

My original order was placed in April 2021, I waited until July only to be told that it was lost in transit. I re-purchased in September. Delivery is meant to be 23rd December, changed to 30th December then changed to 6th if January 6th 2022.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Bronte Jones
Bronte JonesSouth East Queensland, QLD
  • Verified

Terrible Customer Service

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Disgruntled
DisgruntledSydney
  • 20 reviews
  • 48 likes
  • Verified

Very poor service

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Ashley
AshleyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

Absolutely horrendous customer service.

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
jenmad
jenmadSydney, NSW
  • 9 reviews
  • 13 likes
  • Verified

Pilling is to be expected

published

Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Rodocos
RodocosSydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Fabric discolouration

published

Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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whendeea
whendeeaGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 15 likes
  • Verified

Dreadful hard sofa

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Brendon
BrendonSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Amateur-ville Horror

published

I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Marina P.
Marina P.
  • 2 reviews
  • 3 likes
  • Verified

WORST customer service

published

Poor quality customer service, they made an error on our order and overall a really bad experience. Would never order anything from them again. They have now 'lost' two Palemero armchairs that were due for arrival to our home. How can your company have two seperate chairs going missing from your warehouse? Poor systems in place and even worse customer service. Still waiting on a team member to respond to my missing delivery.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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sharon h
sharon hSydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Very disappointing

published

Waited almost 8 months for item, and no clue from company about delivery. Disappointed i wasn't warned of wait time

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Justin
JustinSouth East Queensland, QLD
  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Page 1 of 2

Questions & Answers

Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
Amanda
Amandaasked

Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.

2 answers
Zac
Zac
Hannah R
Hannah R
See all Brosa Furniture questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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