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Brosa Furniture

Brosa Furniture

4.3 from 1,704 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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  • Verified

One piece was great, the other was dreadful

published

Mixed feelings. Love the design, however the quality can be POOR. Returned a desk due to a fault, the replacement was also faulty! However we've bought another item which was lovely.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Joana
Joana
  • 9 reviews
  • 2 likes
  • Verified

Poor after sales experience

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Disgruntled
DisgruntledSydney
  • 20 reviews
  • 48 likes
  • Verified

Very poor service

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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NeoSamurai
NeoSamuraiEltham, Victoria
  • 39 reviews
  • 41 likes
  • Verified

Okay if you're patient enough to wait 4 months for delivery. Made in China not Australia.

published
Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Carlos
CarlosSouth East Queensland, QLD
  • Verified

Awful Service - Nice Furniture

published

Purchased 2 Wingchairs and I was told 2-3 days delivery. 1 week later I receive a text saying one of the chairs is missing in transit and the other is 2 weeks away. It is now 5 weeks later, and I still only have 1 chair. I have emailed and called over 10 times and get no response. I will never be purchasing from you again.

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Justin
JustinSouth East Queensland, QLD
  • Verified

Very poor after sales customer service.

published

Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.

Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Andrea S.
Andrea S.South East Queensland, QLD
  • Verified

Ridiculous wait for delivery

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Omar
OmarGreater Melbourne (Inner), VIC
  • 6 reviews
  • 2 likes
  • Verified

Dianna Armchair

published
Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
David A
David AGreater Melbourne (Outer), VIC
  • Verified

Great Value, Horrible Experience.

published

I purchased a John 3 seater couch, paid up front and accepted the 12 to 14 week lead time. It arrived today, one day short of 26 weeks. I was offered to select delivery date and time two weeks in advance, they changed that PM before the scheduled next morning, reluctantly agreed between 3 and 6 PM, arrived at 1.30 PM. Huge box left behind. Great unit for the office and a good price - would pay more for same product next time from another supplier - we had a game with our customers called sit in the invisible couch. Great business model with my cash for six months while I waited and waited.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi David! We are very sorry that your John Sofa arrived significantly delayed and we understand that it is frustrating. Though we are happy to hear that you like the product. Thank you for your honest feedback!

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Merri
MerriSydney, NSW
  • 3 reviews
  • Verified

Great sofa but uncomfortable bed

published

Good look, price, sofa and opening but I'll need toput double padding for comfortable adult sleep- two crosswise hard bits

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Merri! We're sorry to hear that your sofa bed is not comfortable. Please know that we got you covered - please contact us on support@brosa.com, we will be happy to assist you with a return or a replacement.

Merri
Merri

I will email as advised

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Debra
DebraSydney, NSW
  • Verified

Bed looks great but assembly is appalling

published

Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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Questions & Answers

Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
Amanda
Amandaasked

Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.

2 answers
Zac
Zac
Hannah R
Hannah R
See all Brosa Furniture questions

Get an answer from our members and Brosa Furniture representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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