Brosa Furniture
Verified4.2
1,929 reviews
PositivevsNegative
81% · 1,563339 · 18%
- See all
Return Claim MadeYes (2) · No
Warranty Claim MadeYes · No (2)
Product Appearance As advertised (2) · Not as advertised
Product Quality
2.0 (2)
Shipping
1.0 (1)
Reviews
Kristy S09 Metropolitan Adelaide, SA 2 posts
VerifiedMore
1
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Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least. Show detailsProduct QualityShipping
Linda Greater Melbourne (Metropolitan), VIC
VerifiedMore
0
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Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en... Read more
stated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.Product Quality
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Compare best Furniture ShopsDetails
Category | Online Shops, Physical Shops and Furniture Shops |
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After Sales Service | Yes |
Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
Offers Free Standard Shipping | No |
Contact info for Brosa Furniture
Mon | 9:30 am - 5:00 pm |
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Tue | 9:30 am - 5:00 pm |
Wed | 9:30 am - 5:00 pm |
Thu | 9:30 am - 5:00 pm |
Fri | 9:30 am - 5:00 pm |
Sat | 10:00 am - 5:00 pm |
Sun | 10:00 am - 5:00 pm |
- ABN: 47166783491
Extra Information
The Comfort Shop
Lounge Lovers
Sapphire Wood Furniture
Replica Furniture
Chiropedic
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Hi Linda! Please accept our apologies that we missed the mark in this instance. We hope that everything is okay with the replacement and that you like your new sofa. Should there be anything else we c... Read more
an assist you with, please don't hesitate to get in touch!