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Brosa Furniture

Brosa Furniture

4.3 from 1,707 reviews · View Statistics
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Reviews

1.0
7 reviews
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  • Verified

Faulty goods - no refund

published

Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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  • Verified

Brosa Amelia Armchair Sags

published

We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!

We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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Disappointed Customer
Disappointed CustomerGreater Melbourne (Outer), VIC
  • Verified

Very poor service experience

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Emails to support dint help, I did manage to talk to another representative yesterday after a month of follow ups, somebody atleast took ownership of the problem. Hopefully, they dont disappoint me again.

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Bill
BillSouth East Queensland, QLD
  • 2 reviews
  • Verified

Appalling After Sales Customer Service

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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MJM
MJMSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Beware of fabric

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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Teal
TealSouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Dissatisfied customer

published

I purchased the Pampero dining table and just over a year and a half of owning it cracks started to appear along the edges of each side of the table with some cracks running through the middle of the table. This would also explain the sagging of the table as well. They weren’t just “surface” cracks they are structural cracks. After contacting Brosa they requested images which I had sent for them to reply with “image evidence suggests the concrete is not cracked it’s the paint coating. Also due to extreme light, artificial lighting, temperature, humidity and radiation could have contributed to the damage”. So basically don’t take it out of the box is what they are suggesting. Would NEVER purchase from Brosa again!!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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Elizabeth d
Elizabeth dSouth East Queensland, QLD
  • Verified

Disappointing and dishonest service

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!

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Questions & Answers

Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

No answers
Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

2 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Mel
Melasked

Has anyone purchased the Brosa Sondra Sofa Bed?

No answers
See all Brosa Furniture questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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