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Brosa Furniture

Brosa Furniture

4.4 from 1,530 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
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Tatira
TatiraGreater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes
  • Verified

Perfect for my lounge space

published

The service I received from the Brosa team was above and beyond what I expected. I purchased my occasional chairs during the looong lockdown in Victoria but the friendly staff at a Brosa made it all so easy and worth the wait.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified

Faulty goods - no refund

published

Purchased a sofa for $1199 - it took 6 months to deliver and after a few months of light use (we are not big people) the back has broken with wooden splinters poking through the fabric at the back. After a week of being ignored when enquiring about warranty and refund we have now been offered a $180 refund or the possibility of a replacement in 6 months time. How about a sofa that doesn’t fall apart? So all in all this has been a disaster of a purchase. Just avoid them.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised

Other Furniture Shops

 
 

0.0
(1,234)
jazz
jazzMelbourne
  • 2 reviews
  • 1 like
  • Verified

Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.

published

I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified

Terrible service & attitude

published
Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
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Tom79
Tom79Greater Melbourne (Inner), VIC
  • 6 reviews
  • 7 likes
  • Verified

Wrong sofa delivered. Awful customer service and still no correct sofa!

published

We ordered two matching sofas and a lamp from Brosa which were listed as ‘quick 1-2 day dispatch’. They arrived 2 weeks later and when we opened them, one was the wrong colour. We called them immediately and sent this pictures. No response. I chased them on the phone and they eventually emailed back to say the incorrect sofa would be collected and once back at the warehouse a new one would be shipped. Since then, I have heard nothing and keep chasing them. Don’t buy from Brosa.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Marny
MarnyGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes
  • Verified

Gorgeous furniture, poor quality on sofa and extremely poor customer service and warranty care.

published
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Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
  • Verified

Sofa bed - great, good looking but firm

published

Very happy

It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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jenmad
jenmadSydney, NSW
  • 9 reviews
  • 12 likes
  • Verified

Pilling is to be expected

published

Bought several couches which started to pill within weeks of receipt. I have contacted brosa and they told me they expect pilling as the fabric is natural. Anyone who works in fabric manufacturing knows that pilling is a fault and is avoidable when good quality fabric is used. Being told you need to depill furniture you’ve spent thousands of dollars on is unacceptable. My brand new lounges look old and worn. I’m pretty annoyed.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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(1,234)
Rodocos
RodocosSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Fabric discolouration

published

Received the ottoman yesterday
The other pieces have been delivered approximately 8 months ago
Contacted brosa they said sunlight would have caused this
Don’t all rooms have sunlight????
Quality is terrible save your money!!!!!!!!

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Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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whendeea
whendeeaGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 15 likes
  • Verified

Dreadful hard sofa

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Rozheen
RozheenSydney, NSW
  • Verified

Very disappointed

published

I bought a three seated Camden Chesterfield last year (22/09/2020). After a couple of months, the cushion cover started to pill. I ignored it at first but then it got worse. I contacted Brosa and filled the part request form on 27/07/2021, they were supposed to get back to my enquiry within 2 business days, still, no responses were received from Brosa. Yesterday, I decided to wash the cushion covers in the washing machine. The result was devastating. The fabric is torn from some corners on 2 of the covers and is not usable anymore. I am very disappointed with the quality of the fabric and won't recommend this product.

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Product Quality
1/5
Shipping
4/5
Incentivised Review No
Warranty Claim MadeYes
Product Appearance As advertised

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0.0
(1,234)
gapyear45
gapyear45Greater Melbourne (Inner), VIC
  • Verified

Worst online store to deal with ever!

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
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Brendon
BrendonSydney, NSW
  • 3 reviews
  • 2 likes
  • Verified

Amateur-ville Horror

published

I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
  • Verified

Brosa Amelia Armchair Sags

published

We purchased the Amelia Armchair online and it sags terribly and is very uncomfortable. We have tried calling Brosa customer service and can never get through. We have also sent multiple emails to support with no response. After care and customer service is absolutely terrible at Brosa. What good is a warranty if Brosa completely ignore customers once the purchase is done!

We also purchased the Mila 3 seater and that sofa is fantastic! So if your happy with your purchase Brosa can be great. However if your product is faulty expect to be put through the ringer. It’s been over a month and we are still waiting for a response re: warranty.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
  • Verified

Terrible Product Support Services

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Questions & Answers

huda a.
huda a.asked

Where is your Location please

1 answer

Rockhampton

Sue
Sueasked

We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?

1 answer
Brosa Furniture
Brosa F.Brosa Furniture

Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.

Stephanie L.
Stephanie L.asked

Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?

No answers
See all Brosa Furniture questions

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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