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Brosa Furniture
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Nice quality dining chairs
I bought 4 dining chairs which were of great quality and I couldn't be happier with them. Very comfortable and well made. However, I felt waiting months for delivery was not welcome though I must admit they were worth it in the end. They arrived safe and sound.
- 2 reviews
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Better than the rest
Firstly great website and easy to navigate. Got the VIP delivery service, delivery boys were great and assembled the lounge easily and promptly! Store had a good selection to browse from. With fabric samples to take home which was really helpful. Just one thing to note find out availability before ordering as goods are popular and u may have to wait for the stock to arrive from overseas so allow time for that. After sales service wasn’t the best I had to do the chasing but eventually found someone to assist me to prioritise my delivery. Would definitely purchase again from Brosa but with eyes wide open.
- 20 reviews
- 48 likes
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Very poor service
I ordered a sofa and an ottoman on Black Friday i.e at the end of November. Was told it would be in stock within 1-2 weeks. After I paid, I was informed there was a delay with it. Their courier company ANC with a call centre in the Philippines informed me that both items would be delivered down stairs on 29.12. I asked them to call me back an hour later so I could organise a friend to get it upstairs for me. They never did. I made a number of calls the next day, dealt with different people in the call centre who had no idea what to do. When I f...
Read moreinally got hold of an Aussie person, they no longer had deliveries on 29.12. She was highly annoyed with me for not wanting to deal with their call centre and offered me 30.12. delivery of both items. Yesterday they gave me a delivery time of 2-5pm. Today they showed up at 11. Lucky that my friend was available to take the goods upstairs for me. Driver showed up with 2 boxes, assuring me I got both items. Turns out I only got the sofa!!!! The ottoman was delivered hassle free by an Australian a week later, as scheduled. Inspite of themselves having the impression that they are a first class company, they have terrible customer service and obviously can't handle an influx of orders. Have wasted my time in their chat room, they ignored my request to talk to a manager. It's to be hoped that their service improves this year.- 3 reviews
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Great customer service when it matters
The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.
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- 3 reviews
- 7 likes
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Perfect for my lounge space
The service I received from the Brosa team was above and beyond what I expected. I purchased my occasional chairs during the looong lockdown in Victoria but the friendly staff at a Brosa made it all so easy and worth the wait.
- 2 reviews
- 1 like
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Seta 4 Seater Sofa with Chaise - Best purchase of my adult life.
I ordered Seta 4 Seater Sofa with Chaise and the couch is just beautiful and comfy. The delivery service is next to done with their driver tracking system so you exactly know how far your delivery driver is. They even call when they are close to arrival time. Love buying from Brosa
- Verified
Sofa bed - great, good looking but firm
Very happy
It’s a good looking piece & good value for money.
It is very firm, i added a topper & is now perfect.
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- 6 reviews
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Faulty product, zero service.
Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.
- 2 reviews
- Verified
Como Modular Sofa - super comfy
Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.
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Very poor after sales customer service.
Whilst products appear to be of good quality, it's mostly cheap board with a really thin coating of paint. Screws are flimsy, some holes do not align. Products chip very easily with minimum effort, and there is very poor customer follow up to any inquiries on this. I'm still waiting after 2 weeks to hear if I can purchase a replacement part for a cabinet. You will likely notice blemishes on your product when unwrapping because of inconsistent manufacturing. No real difference in qaulity as opposed to Ikea, just trading off the latest on trend fad.
- Verified
Great service
Brosa provided great service from purchase to delivery. I found the web chat was the best way to contact them when we needed to make changes to our order. They were responsive and helpful. We bought a few sets of the Ingrid dining chairs which were well packaged, easy to build and of good quality for the price, plus look fantastic! Only suggestion for improvement would be to provide plugs to cover the screw holes for a neater finish, but great looking and comfortable nevertheless.
- Verified
Ridiculous wait for delivery
Ordered the Frank 2 seater lounge in blue, matching armchair and ottoman in September 2020. Lounge was delivered in October, and is a nice product to look at but not comfortable to sit on, there is not much cushioning on the seat, making it quite hard to sit on. The chair was delivered in February and is similar to the lounge in terms of comfort. Seven months on, I am still waiting for the ottoman. Apparently it may be delivered in May 2021. Overall, products are stylish, not comfortable to sit on and take many months to be delivered. Brosa has...
Read more emailed out a message from their CEO twice now to apologize for the delay, blaming it on COVID and industrial action at the ports in Australia. I can only assume that this means that numerous customers are affected by this extreme delay in delivery times.Find out how Brosa Furniture compares to other Furniture Shops
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Great looking piece but not built for everyday use
I ordered the Maki Sofa Bed in Burnt Orange and the colour is stunning. Everyone who has seen it has commented on how great it looks! Only thing is that it's not the most comfy of chairs as you can feel the iron rods when sitting on it. I haven't used it as a fold out sofa bed yet, and probably won't as I don't think it will be comfortable for guests. However, for an accent piece it ticks all the boxes. Ordering and delivery were super easy.
- 2 reviews
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Our Perfect Chair
Having spent hours n days online looking for a perfect occasional chair for a newly refurbished room we came across Brosa Furniture. Don't waste your time looking elsewhere! Product quality was excellent, delivery was as promised and prompt. But best of all products come fully assembled!! We will definitely use Brosa again!
Thanks Andrea, this means a lot to us!
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Bed looks great but assembly is appalling
Ordered the Scot bed from Brosa. It came on time and looks nice. Big problem though. The two men who assembled it didn't have a clue how to do it. End product is a bed that is missing bolts, no nuts used at all, head board is wobbly and some of the wrong bolts in the wrong place= substandard, unsafe piece of furniture. My husband is 80 years old and we are sleeping on a mattress on the floor until they can get someone back who hopefully knows what he/she is doing. Customer service very nice but so far no action. Concerned about our safety as well. Be ware.
Hi Debra! Please accept our apologies that the bed couldn't be assembled properly on the first attempt. Has this been fixed in the meantime? If not, please email us to feedback@brosa.com with your ord...
Read moreer number and reference #PR3327 so we can fix this for you as soon as possible. Thank you for bringing this to our attention.Questions & Answers
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
Has anyone purchased the Brosa Sondra Sofa Bed?
Lots of complaints regarding your delivery service. Have these been addressed? I'm hesitant to purchase anything from you because of these complaints.
I can honestly say Brosa is a brilliant company they addressed some of the issues I had with the delivery company & the last 4 items were on time & intact not a mark on the box it did make me hesitant...
Read more to keep purchasing as the first few unbelievably the box looked like a dogs breakfast but the furniture not a mark on it I took photos & let Brosa know they were great offered compensation but I thought no need as furniture was fine but just so they know how I received it so I then bought lots more furniture as I needed to fill a new home so I will continue to purchase as their furniture looks fantastic & is comfortable ZacMy experience has been shocking. I literally got an email today saying they were passing my issue onto a third party customer service team!!! This is after waiting nearly 3 months beyond the promised ...
Read moredelivery date. I think that says it all about how much they care about resolving issues (i.e. they don't!).Get an answer from our members and Brosa Furniture representatives
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
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Hi Andrea! Thank you for your honest review, we're saddened to read about your disappointing experience and we would really like to make things right. If you haven't already, please contact us at feed...
Read moreback@brosa.com with your order number, and we will be more than happy to look into this for you.