Reviewer Photos & Videos
Stylish and sturdy
Website was very easy to use, competitive pricing and fantastic designs. Really pleased with the quality of the sideboard and ease of putting it together
Customer service was exemplary. Regular updates were very well managed.
Very happy with my sofa bed. Well finished. Lovely fabric. More than happy to recommend.
Beautiful quality product with efficient delivery and a colour I struggled to find. It is the perfect addition to my lounge room.
Better than the rest
Firstly great website and easy to navigate. Got the VIP delivery service, delivery boys were great and assembled the lounge easily and promptly! Store had a good selection to browse from. With fabric samples to take home which was really helpful. Just one thing to note find out availability before ordering as goods are popular and u may have to wait for the stock to arrive from overseas so allow time for that. After sales service wasn’t the best I had to do the chasing but eventually found someone to assist me to prioritise my delivery. Would definitely purchase again from Brosa but with eyes wide open.
I can’t rave enough about my gaslift bed from Brosa. It is exactly what I wanted. The storage capacity is amazing and perfect for my apartment. It also looks lovely and fills me with a sense of calm whenever I look at it. Super happy and would highly recommend both the bed and Brosa.
Seta 4-seat with chaise
I wanted to wait AT LEAST 6 months before making this review to see how this holds up and now 8 months later and all i can say is the eternal search for a comfy couch has ended.
Im notoriously fickle with couches but this bad boy is still plump and stylish as ever - holding up to some serious crash testing from my 3 year old son.
A big reason we went with the Seta is the low arms as I like to lay vertical and these are perfect height for neck support.
One other thing to note is the customer service was exceptional, when I ordered a system er...ror left me without a scheduled delivery time. Response was resolved within a few hours and received delivery next day. I was told my email was routed to the owner so respect for managements attention to detail.
Love como sofa!
Amazing quality!Took a while for the stool to arrive but was informed in advance and kept updated of the progress!
I love my Sawyer armchairs
These chairs are the best! They are super comfortable and they look fantastic in my lounge room. Just as they looked in the website photo. Delivery time was long but they were definitely worth the wait. I appreciated Brosa keeping me updated about my delivery timeline.
Great product and helpful service
Service and advice was great from Jessica in store, follow up info and links via email without pushy sales people, and apart from some changeable delivery timings which pushed out and then came back in, delivery communication and home delivery was friendly and efficient. Love the product so far…. Como 3 seater. Would have liked to see in same fabric but a mid grey
Perfect and great quality
The live chat was extremely helpful throughout our purchase journey. The assembly was minimal. purchased Thomas entertainment unit, Olsen sideboard, Lewis desk and Christoph 2 seater sofa.
Professional service, ontime delivery, great product, value for money
The delivery happened exactly as per promised. The SMS communication before delivery was amazing. The product os value for money. I had the best experience with Brosa compared with other furniture stores.
Friendly service and good chairs
Very friendly chat on their website. Calling Brosa was great as well, despite sometimes waiting ~20min for an agent, and one time I was hung up on which was weird. I asked to refund part of my order and that went well.
I got emails and texts at almost every step of the way. Called earlier to change delivery date as well. Delivery arrived exactly as stated. Friendly guys and they helped put items in my garage.
The Grace Dining Chairs were really easy to assemble by myself. All the parts were there but should use your own screwdriver. Definit...ely follow the steps because I took a shortcut and the chair wasn’t level. Chair is like a perfect firm/cushiness and the beige fabric/dark brown leg colour matches pretty much everything in the house. It feels very sturdy but haven’t jumped on it or treated it roughly yet. The only con would be that the velcro cover at the bottom of the seat cushion didn’t fit the whole way, so whenever I lift the chair, I get pointy bits of velcro poking me. Not a big deal though. Overall, happy with purchase, service, and product.
My home has the look I always wanted
In the middle of a lock down, I had a house to furnish. Never having purchased furniture on line before, I was nervous to say the least. But now, I wouldn’t look back. Brosa did everything they said they would from sending me swatches, to putting everything together. The website is easy to navigate, the offers great, and the customer service second to none. Everyone comments on my French Provincial home and the moment that I need anything new, Brosa will be my go to.
Affordable high end looking furniture
Ada swivel, side table and Como motion sofa - love them all.
Side table is solid which was a happy surprise - I couldn’t tell online
Como motion sofa is great for a small space as it can be made deeper for lounging or an impromptu nap.
Great customer service when it matters
The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.
Questions & Answers
If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?
I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.
We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
Thanks for that.
Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?
Get an answer from our members and Brosa Furniture representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.