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Friendly service and good chairs
Very friendly chat on their website. Calling Brosa was great as well, despite sometimes waiting ~20min for an agent, and one time I was hung up on which was weird. I asked to refund part of my order and that went well.
I got emails and texts at almost every step of the way. Called earlier to change delivery date as well. Delivery arrived exactly as stated. Friendly guys and they helped put items in my garage.
The Grace Dining Chairs were really easy to assemble by myself. All the parts were there but should use your own screwdriver. Definit...ely follow the steps because I took a shortcut and the chair wasn’t level. Chair is like a perfect firm/cushiness and the beige fabric/dark brown leg colour matches pretty much everything in the house. It feels very sturdy but haven’t jumped on it or treated it roughly yet. The only con would be that the velcro cover at the bottom of the seat cushion didn’t fit the whole way, so whenever I lift the chair, I get pointy bits of velcro poking me. Not a big deal though. Overall, happy with purchase, service, and product.
Great furniture and service
Apart from the no-fault COVID delays in products arriving, the service from BROSA has been efficient and helpful. Three of the products I ordered were exactly as advertised and when one wasn't, BROSA were very helpful with the options offered, none of which involved any inconvenience to myself.
These guys are excellent! 21 Days return guarantee is the best!
These guys were amazing to deal with. Like a lot of on line suppliers right now COVID has created chaos with logistics. The Jackson bar stool is a beautiful piece of furniture it just wasn’t right for our decor. The virtual function on the website allowed us to set the stools at our kitchen bench. These guys really are easy and professional friendly people to deal with.
Great customer service
Website easy to use, order shipped promptly and good status updates. Chairs were as described and good quality but didn't suit our table. Thankfully the returns process was really easy and we were given a full refund with no hassles.
Problem after problem with damaged goods
I ordered an outdoor setting, corner lounge with coffee table. Delivery of the items took over 2 months. We are really happy with the lounge, however the coffee table came out of the box damaged beyond repair. Arranging return and replacement of the item was a hair-pulling out experience. The return slip was never sent to me, I stayed home for 2 days waiting pick up that couldn't occur. I received no support or returned emails during this time. Then I re-booked the return pick up on my own, and when the replacement arrived it was also damaged. It was a stressful shopping experience to say the least.
Bad experience after purchase
1. We had a good experience in the showroom, very helpful consultant.
2. Happy with range of products and ordered the Austin Full Sleeper Modular Sofa with Storage (Dark Gull Grey) and confirmed delivery.
3. Initially very disappointed with the product and this is why. On Friday 5 Feb, I received a text saying the confirmed delivery on Saturday 6 Feb was now not possible and to contact them to arrange another day after the 11 Feb. This was not acceptable as we had sold our older coach, so I called and explained this. Ok, so now we were re-en...stated for Saturday delivery. The team delivered and left, on opening the box, we discovered the base of sofa was damaged. Called again and after much explaining and stating this must be collected immediately, another team did come and get it. Now we have no coach. More calling to have a replacement delivered. The replacement sofa was delivered today Wednesday 10 Feb. Instead of being coachless for 1 day, we were coachless for 5 days. Happy with the replacement product, but very disappointed to received a damaged product and the inconveniences. 4. Product was easy to assemble.
Great quality at affordable price
Very pleased with our Cece love seat. Easy to assemble and quality materials used. I got slight damage on the item which was addressed promptly and very satisfied with excellent customer service.
Beautiful product, amazing service.
Brosa was there every step of the way with ordering, delivering and assembling our bed frame. The quality of the product itself was top-notch. After realising to our disappointment that the frame was the wrong height for our mattress (totally our own fault!) Brosa was incredible to deal with and were more than happy to collect and refund. We received a full refund in speedy time. Even though we never got to keep that beautiful frame (stupid high mattress!) I would most certainly shop with Brosa again. It's rare to have quality made products with even better personalised service.
Love the quality and style of the furniture and the service
Having never bought quality furniture on line before, we were nervous about buying from Brosa. Our experience has been excellent. The quality and style exceeded our expectations, it is better in real life than the photos on the website.
We had an issue with one pair of the 6 dining chairs we purchased. It was resolved with minimal hassle and the correct legs were sent immediately.
You get to know a business in how they respond to an issue and Brosa were 1st class. They are now the first place we look when buying new furniture
Great quality for price
I order a lot of products from Brosa for work to be used in stores. I have found the quality to be fantastic and the delivery process is great. I unfortunately had a faulty item sent and the company issued a swift replacement which gives me confidence to continue using their products.
Excellent Customer Service
I have bought pieces from Brosa & love the quality. The standout was the excellent caring service I received when I needed to return an item for a full refund. Brosa were so understanding & went out of there way to make the process so easy. Thank you I will be buying again from them.
Questions & Answers
Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?
Hello Almost A.,
I don’t know anything about the Goldie swivel chair you are enquiring about. You would have to send an enquiry to the Brosa Customer Support Team, as I’m only a customer.
Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance
Hi Yildiz! Depending on where you're located, you can see the Marie Dining Chairs in our showrooms in Melbourne (Fitzroy) and Sydney (Rosebery). The Clovis Bar Stools are on display in Melbourne only....The Baker Dining Table is currently not on display, but we still got you covered with our change of mind return policy - please read the details here: https://www.brosa.com.au/pages/returns-and-refunds Feel free to contact our chat team via the website if you have any further questions that we can help with!
I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.
I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.
Sorry to hear that. Did you order something and how long have you been waiting?
Hi Ilani, the availability/lead time for each item is displayed on the product page. Additionally, please allow approximately 5-7 business days for transit from our warehouse to you.
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