Reviewer Photos & Videos
Just perfect. Dedicated and efficient team.
We saw Kate day bed on the website, but wanted to check it out at the Sydney store. The service was very friendly, professional and efficient, and all our questions were answered perfectly. We just love the Kate day bed; it looks beautiful and it is just the right size. Assembling it was really easy.
Was delievererd an damaged bedhead.
Extremely disappointed from purchasing with this company. Waited 3 months for my bedhead to be delivered due to being on backorder. On arrival of delivery, the bedhead packaging was damaged, were I had a closer look to see that the back of my bedhead material was ripped,the staples exposed and the metal was bent back. It took over 2 weeks for Brosa to pick up my faulty
product where I requested it to be picked up before Christmas which meant I was not able for my refund until the item was Back in there warehouse.
Overall, a lack of communication. i had to instigate all the communication on my end.
Finally, received a refund after waiting longer than 4 weeks.
You have losted a customer in me.
Nice, catchy designs, quality materials. We purchased a few pieces over the last year or so. Communication is great, delivery was as planned.
Stylish and sturdy
Website was very easy to use, competitive pricing and fantastic designs. Really pleased with the quality of the sideboard and ease of putting it together
Customer service was exemplary. Regular updates were very well managed.
Very happy with my sofa bed. Well finished. Lovely fabric. More than happy to recommend.
April to December and still waiting!!!
My original order was placed in April 2021, I waited until July only to be told that it was lost in transit. I re-purchased in September. Delivery is meant to be 23rd December, changed to 30th December then changed to 6th if January 6th 2022.
Beautiful quality product with efficient delivery and a colour I struggled to find. It is the perfect addition to my lounge room.
Better than the rest
Firstly great website and easy to navigate. Got the VIP delivery service, delivery boys were great and assembled the lounge easily and promptly! Store had a good selection to browse from. With fabric samples to take home which was really helpful. Just one thing to note find out availability before ordering as goods are popular and u may have to wait for the stock to arrive from overseas so allow time for that. After sales service wasn’t the best I had to do the chasing but eventually found someone to assist me to prioritise my delivery. Would definitely purchase again from Brosa but with eyes wide open.
I can’t rave enough about my gaslift bed from Brosa. It is exactly what I wanted. The storage capacity is amazing and perfect for my apartment. It also looks lovely and fills me with a sense of calm whenever I look at it. Super happy and would highly recommend both the bed and Brosa.
Terrible Customer Service
I bought the Gia King size bed in November with the website saying it will leave the warehouse in 1-2 weeks, which is a reason I bought it as it would come quick with plenty of time before Christmas. I waited the 2 weeks still had not heard anything from Brosa about my order so I emailed them to find out what's going on. Only for them to say it was going to be another 2 weeks. Would they have even told me if I hadn't emailed multiple times about it? Meanwhile they are STILL advertising the very same bed on their website as leaving the warehou...se in less than a week? I'm sorry but what? Look after your current customers and stop trying to money grab. I then get an email saying we are booking delivery for the 20th which I was like awesome. Yesterday I waited all day to hear about my delivery which I didn't, so I reached out to them to then be told their has been a delay and my bed is still in Melbourne and they think it might come next week??? Why is it that I have to constantly reach out to then be told what is going on, I understand there are delays but Brosa would of known this beforehand. And MIGHT come next week, considering how short the week is I doubt it. I have not once been offered any compensation for this massive inconvenience they are still advertising the bed to leave there warehouse in now 1-2 days meanwhile ive been waiting 5 weeks. Would not purchase from them again.
Poor customer service
Having waited 10 to 12 week lead time, product arrived with faulty handle for a cabinet. Upon report and inspection, we were advised that there were no replacement handles in stock and had to wait to same lead time for replacement cabinet (this timeline didn't work for us). Requesting a refund at start of December, we were advised that it would be 7 days after collection of cabinet. After numerous phone calls and emails by us following up, we are still waiting for the refund. Unfortunately, can't recommend this company as the customer service is terrible.
Seta 4-seat with chaise
I wanted to wait AT LEAST 6 months before making this review to see how this holds up and now 8 months later and all i can say is the eternal search for a comfy couch has ended.
Im notoriously fickle with couches but this bad boy is still plump and stylish as ever - holding up to some serious crash testing from my 3 year old son.
A big reason we went with the Seta is the low arms as I like to lay vertical and these are perfect height for neck support.
One other thing to note is the customer service was exceptional, when I ordered a system er...ror left me without a scheduled delivery time. Response was resolved within a few hours and received delivery next day. I was told my email was routed to the owner so respect for managements attention to detail.
Love como sofa!
Amazing quality!Took a while for the stool to arrive but was informed in advance and kept updated of the progress!
I love my Sawyer armchairs
These chairs are the best! They are super comfortable and they look fantastic in my lounge room. Just as they looked in the website photo. Delivery time was long but they were definitely worth the wait. I appreciated Brosa keeping me updated about my delivery timeline.
Great product and helpful service
Service and advice was great from Jessica in store, follow up info and links via email without pushy sales people, and apart from some changeable delivery timings which pushed out and then came back in, delivery communication and home delivery was friendly and efficient. Love the product so far…. Como 3 seater. Would have liked to see in same fabric but a mid grey
Questions & Answers
If only I’d read reviews before ordering and PAYING for my Bedhead from Brosa!!!
Ordered in October 2021 along with an Ottoman. Both promised as in store and delivered within a couple of weeks. Ottoman arrived December and lovely. Bedhead… NOTHING!!!! January 14 2022 still nothing. Told collected by Deliverer from Warehouse in a note by email, 4 weeks ago and that I would be contacted!
I have heard nothing, no longer promised
anything, if on its way where is it???
My Question Is: How can some customers give glowing FIVE star reports and others ONE star? No one has chosen stars in between! Quality is not an issue. ALL complaints, too numerous to count, relate to LACK of DELIVERY!!!!! HELP ME.
Hi Wondering whether to order but worried a about customer service if anything goes wrong. Has anyone had a refund?
I suggest you wait till at least February. Brosa is closed now and you'll deal with their call centre in the Philippines. They and their courier ANC are in total chaos. You have 21 days to change your mind. Pay with credit card too. I didn't have a pleasant experience with them and will get my ottoman delivered 6 weeks after ordering! It's all too stressful now, try them later.
We recently had to set up an apartment 2 days before Christmas. We were travelling from Adelaide to Melbourne and were only in Melbourne for 4 days, including Christmas Day. We only had one day for deliveries. They were great and the quality of the furniture is awesome.
The live chat was extremely helpful
And chased up delivery information etc for us. We chose products they had in stock
So that helped. We didn't have any complaints. The products were exactly as described.
Thanks for that.
Why does BROSA require full payment upfront if they cannot guarantee delivery times? Other furniture companies in Australia who sell items manufactured overseas take a down payment and require the remainder only when the item is in the ware house in Australia. Seems only fair, so why not BROSA?
Get an answer from our members and Brosa Furniture representatives
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