Reviewer Photos & Videos
Love our new round ottoman! Perfect colour & fits in well with existing furniture.
Online store was easy to use and the quality of product received was excellent. I love your products. Thanks I will continue to purchase from you guys!
During lockdown as we could not attend the store, we found the range of products online was extensive and the ease of navigation on Brosa’s site was great. Updates on delivery by email and calls were really good and thoughtful. Easy to assemble our table on delivery and very happy with the quality. It was exactly what I wanted.
New damaged sofa delivered on the 26 June - Terrible customer support services
I had purchased the Mila 3-Seater Sofa on 19/06/2021 which has been delivered on 26/06/2021, however, the one we were provided with has been damaged. I had reached out to customer support with the relevant photo evidence (attached) as soon as it was delivered to sort out an exchange where I had asked for the new replacement to be inspected before delivery. The customer support had confirmed with me that the replacement will be checked and how the warehouse team will be reaching out to sort out the exchange.
As I had not heard back from the war...ehouse team for a week or so, I had reached out to confirm if this exchange was still taking place. The customer support had advised that they are checking in on it but have no further updates. I had asked to speak to the manager as the representative I was speaking to had let me know that there was nothing else they could further do to assist. They advised that I be contacted in the next 24-48 hours (I assumed 2 business days as this was on a Thursday). The 2 business days had come and I had not been contacted to sort this issue. I would never buy or recommend anyone to purchase furniture from BROSA again.
Very comfortable and stylish
Great stools and service from Brosa. Highly recommend their products and company. Looking forward to using their styling service too.
Terrible Product Support Services
I’ve placed 2 orders with Brosa. I’m nervously waiting for my second order to arrive and have had nothing but problems with my first order. An item replaced twice - communication response times were terrible & I had to do all the follow up to get a resolution - still not perfect however rectified. Since placing my second order, I recently had to contact Brosa about a broken hinge on the second item from the first order and received an automated email saying their support function was extremely busy (that’s a red flag in itself) & that their ...response time will be up to 2 weeks. In my opinion, this is unacceptable & Brosa does not come close to other major online retailers in relation to service and after sales care. I did what I thought was the right thing, I provided direct feedback (low rating & specific feedback) after receiving an email from ‘David W’ from Brosa - no follow up or response received after being invited to offer feedback. With regards to my broken Brosa item, I’m still waiting to hear something from someone 15 days later (longer than they indicated would be my wait time)...
Love my new armchair!!!
There are so many colours and style options to choose from! The armchair I bought is great quality and very comfortable!
Still waiting 34 weeks after order
Ordered two office chairs in early Nov 2020 and chose them because estimated delivery time was 6 weeks. After ordering, delivery was pushed out, and then further again. I eventually received one chair after 4 months and was told the other was being made. BROSA's contact has been limited and I not happy that after 33 weeks the chair seat arrived with no contact from DHL to arrange a suitable date (as was meant to happen) and the swivel base I ordered has still not been delivered. I have contacted BROSA, and their reply email states they are busy and their response might be two weeks away........Exceptionally poor service and this is my last order ever from BROSA.
Damaged product, cant get hold of them, still waiting 4 days later for them to respond to me
Shocking customer service so far. Was very quick and efficient when I was buying! No surprise there.
But had a delivery last Wednesday of a coffee table that came with a crack through the centre of the whole thing. You cant contact them over the phone for this surprisingly (they only want to take your calls when ordering). So I followed the procedure online to get an automated email to say they will come back in 2 business days!! That is terrible but thought OK let's wait. Now I'm four working days in and still no contact.
There is no departmen...
Avoid Brosa at all costs!!
I paid for the Harvey chairs upfront, not payment once dispatched. Some of them were in stock but I had to wait for the others to be manufactured before they’d all be dispatched, but I was assured the ones that were in stock would be held for me. After 5 months of Brosa having my money I arrived home from work and some of the chairs had been delivered, just left on my doorstep while no one was home - something they say they don’t do. Then after a few days of chasing Brosa support (they won’t contact you, you’ll do all the chasing) and getting t...old there were no more chairs in stock and I’d have to wait months, the rest of the chairs turned up in bashed up boxes. They clearly hadn’t been held for me as they had another customers shipping label on them scribbled out and had clearly done many hours being kicked around the warehouse and various delivery vans. As you’d expect from such bashed up packaging, those particular chairs were damaged. But it didn’t make much difference as the quality of the non-damaged chairs wasn’t much better. You could buy factory seconds from Target and the quality would be 10 times better than these. Gaps in the joints, some weird orange stain (not duffle brown), marks and dents all over them, patches of varnish missing and the rounded ends are not round at all, just made up of lots of flat spots. After 2 weeks of back and forth and a no show after I waited in for the confirmed pick up, Brosa’s courier finally arrived on a different day to planned to collect the chairs. After a few days of no contact from Brosa I called to check they’d been received but the customer helpline asked me to leave a message then hung up. I left a message but no one returned my call or replied to my emails or text messages. I tried calling again and was told they couldn’t confirm if the chairs had been received, but they’d email me in 24-48 hours. They didn’t. I called them back and was told that as long as the courier picked them up that was enough for the refund to be initiated and I’d have the refund within 7-10 days of the pick up. When I said a few days earlier no one could confirm with me that the chairs had been received he very rudely insisted again that the refund would be with me in 7-10 days of pick up. Today was day 10 and I finally get some contact from Brosa...not to tell me I’d been refunded but to tell me that the finance team had been contacted to issue my refund!!!!
Astounded by the beautiful quality, prompt delivery and customer service for such a great price.
So easy to assemble, hardly took us five minutes to put the legs on.
Quality of product is outstanding. So stoked
These guys are excellent! 21 Days return guarantee is the best!
These guys were amazing to deal with. Like a lot of on line suppliers right now COVID has created chaos with logistics. The Jackson bar stool is a beautiful piece of furniture it just wasn’t right for our decor. The virtual function on the website allowed us to set the stools at our kitchen bench. These guys really are easy and professional friendly people to deal with.
Fantastic furniture and superb service!!!
Furniture items we selected were of good quality, sturdy mango wood with great details.
The service we received was superb, second to none!!!
This is a highly recommended store with a variety of products that may suite different tastes.
Como Modular Sofa - super comfy
Bought the Como lounge after having seen it in store. Although delivery took a while, I was kept up to date with order tracking and delivery date. And it was delivered when promised. Lounge is very comfy and we love the feature of movable backrest.
Perfect chairs. So happy with everything.
Really happy with the Mila chairs I purchased. It was a bit of a wait but it stated that on the website before I purchased them. They were pushed out a few weeks but was left informed and delivery was very professional and easy. Before I purchased them, Brooke helped create a mood board to assist me with my concerns. She was so helpful and answered all my questions promptly.
Great designs, quality, communication
We are very happy with the design and quality of our entertainment unit. It’s an exceptional piece and we only had to put the legs on. This really impressed us. The communication from the company about delivery was excellent and the delivery guys very accommodating.
Instagram shopping at its best!
I ordered the sample fabrics and measured up the lounge room, Brosa made that easy. And after all the inspiration on Instagram I knew I couldn’t go wrong. No lengthy wait times and my lounges arrived. I love them!
Good quality and good looking furniture
Very satisfied with the colour, style and comfort of the modular sofa that I purchased.
Shoutout to Michelle, who was very helpful in the showroom with my selection process.
My Brosa Potter coffee table is stunning
A mid century designed piece that is not just stylish but sturdy.
Delivery was seamless and nice to be able to track the vehicle Em route to my place.
Item was either to put together - took 5 minutes.
Would definitely buy from Brosa again.
Awful Service - Nice Furniture
Purchased 2 Wingchairs and I was told 2-3 days delivery. 1 week later I receive a text saying one of the chairs is missing in transit and the other is 2 weeks away. It is now 5 weeks later, and I still only have 1 chair. I have emailed and called over 10 times and get no response. I will never be purchasing from you again.
My new sofa is a dream, I will return in future, without a doubt. Great customer service from the team, arrived in less than 2 weeks (also, delivery driver was ridiculously hot - would buy again on that basis alone.)
Delay and no communication
We ordered our sofa at the start of April. ETA was July. Each time we checked the order tracker the ETA was pushed out further, however zero communication from Brosa. Last update indicated ETA mid-September. Meanwhile the same sofa on their website still showing 10-12 weeks delivery. Took several emails/calls/online chat to finally get a resolution and received a full refund. Brosa definitely needs to improve on after sales service and communication.
Dont Waste Your Time Or Money
Terrible customer service! Would not recommend Brosa. I have sent multiple messages them to them with no response other than them resending me old emails from months ago absolutely nothing to do with my issue.
Quality of my bed is beyond poor base looks cheap and nasty and not solid or sturdy at all. Bed was advertised as bed frame instead has a base and separate bed head that doesn’t attach to the bed itself. After paying $1000 for a bed frame you would expect a quality product.
Nothing came with instructions.
Do not recommend! Still waiting on A response from them
Been waiting since November 2020 for my chairs!
We purchased chairs at Brosa in November 2020, they were promised in 16 weeks, they extended the delivery date to May without advice, then July now August...again no notice of a changed delivery date!! When I called to see what was going on I got the same response.... keep blaming covid, I think its just a good excuse!! Who waits almost 9 months for furniture?? We are not talking customers made here!! I have had many items from other stores and all have kept to their 3-4 month delivery time table. Be well aware you may not receive your item by the due delivery date and you will not be informed either. Written to CEO several times and not even an apology. BYER BEWARE!!
Great Purchase. Very Happy
Website easy to use, order shipped promptly and good status updates. Table was as described and fantastic quality. Definitely returning for more pieces to add to our collection
Zero communication and 6 month delivery
Making an order was super easy, but once I did make the purchase – all customer service went out the window. My order has been pushed out several times with zero communication. My order was meant to arrive within three months, it's been pushed out to six! Further, I've tried emailing, chatting, calling staff to talk about my order but no one gets back to me. They say they'll get back within 48 hours, it's been 3 weeks.
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to email@example.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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