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Brosa Furniture (page 2 of 7)
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Alan D.
- 2 reviews
- 3 likes
- Verified customer
Heavily delayed delivery - poor customer service
Delivery of items pushed significantly out from advertised timeframes.
Some items to be delivered over 6 weeks late & after Christmas (we have moved to a new home & were hoping to host).
Customer service were not very helpful.
1 comment
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BeauSydney, NSW
- 3 reviews
- Verified customer
Will never order here again!
Will never order here again, beside from the fact there products are tiny in scale (small built) their delivery times are unacceptable. Order in June, will receive in December. Don't bother, go someone better! Simple!
1 comment
Brosa F.Brosa Furniture
Hi Beau! We are so sorry to hear that your order is taking longer than expected and that something wasn't right with the dimensions. We would love to learn more about your experience so we can help yo... Read more
u out. Could you please provide us your order number or email us to feedback@brosa.com so our customer service manager can review this personally and get back to you?Similar opinion? Write a review on ProductReview.com.au!
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4.9(429)Cavenish R.Greater Melbourne (Metropolitan), VIC
- Verified customer
16 weeks wait for 3 chairs
I ordered 3 bar stools and was told they should arrive in 16 weeks. Are you kidding me. 7 weeks later we have zero chairs to sit on and every time I enquire about the progress I get a snooty remark. Ridiculous wait for 3 items!!! Never order from them again!!
1 comment
Brosa F.Brosa Furniture
Hi Cavenish! Sorry to hear that the lead time of your made-to-order products was too long for you. Kindly note that we display the lead time of each product/variation on the product page and in the ch... Read more
eckout before the payment is made to be fully transparent. Even made-to-order products can be cancelled within a certain period after purchase in case the lead time just doesn't work for you.Similar opinion? Write a review on ProductReview.com.au!
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IloveshoppingAustralian Capital Territory
- 6 reviews
- 4 likes
- Verified customer
Absolutely Dreadful Service and Faulty Product
I cannot believe the incredibly poor-quality product, communication and customer service from this company! The worst furniture buying experience that I have ever had.
First delivery: They deliver out a poor-quality faulty bookcase (taking 3 hours to assemble). They then proceed to tell me that they can’t let me know when it would be changed over until Monday (this is Friday afternoon, no one works one weekends there apparently) The next thing I'm getting a text message about delivering to me on the Saturday morning? When I happen to be out. I...Read more
replied to the text message N and advised that Monday would be a better day. That should be the end of it right? But no its not….. I then start to get text messages about a delivery being on the way this morning? I respond to those messages (as I am not home) but the responses go ignored and they end up turning up at my house and trying to call me several times while I am out at lunch. I ignore the calls. And finally, hours after their botched unscheduled delivery, I receive a text from them asking if I was available today?? No acknowledgment of the responses I had already sent or apologies for booking in a delivery without any form of consultation or contact with me. Finally managed to book another delivery to have the faulty bookcase replaced. Second delivery: The delivery guys turn up talking about trying to repair the original one delivered? Not physically possible and not discussed as an option at all with me prior to them turning up. Just more waste of my time. The original fault (delivery 1) constituted a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.2 comments
Brosa F.Brosa Furniture
Thank you for your comprehensive feedback. We apologise that we haven't been able to make your experience a good one in this case despite the genuine and constant efforts of our staff members. We beli... Read more
eve that a solution has been found in the meantime, but if you have any further questions or concerns, please don't hesitate to get in touch with us and we will do our best to assist.Thankfully it has finally been resolved, but not without continual follow up, correction and time from myself (ie refund issues over products that I had never received). It honestly should not have be... Read more
en as hard as it was to organize a resolution with your company. I have certainly learnt from this experience.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Only buy if you are willing to wait for longer than the website states..
We were originally stoked with our purchase of Brosa's Como modular sofa 1 month ago (17/05/2020). The customer service in-store was excellent and their prices for the quality offered was very competitive.
However, the progress since then has been nothing short of exasperating and disappointing. We are now in a new house with no sofa for the living room and no end in sight.
When we first purchased the sofa, the delivery timeframe was 2-3 weeks and this seemed like a reasonable time for us to wait.
1 week later, the delivery timeframe changed...Read more
to 4-6 weeks. When we called the customer hotline, they assured us that it would definitely not be longer than 4-6 weeks and they would inform us as soon as it arrived. 2 weeks later, the delivery timeframe changed to 6-8 weeks. When we called the customer hotline again, they now stated they could not give us any assurances of timeframe. Moreover, they denied ever speaking to us previously because "they did not have any notes in the system".2 comments
Brosa F.Brosa Furniture
Hi Varun, thank you for your feedback. We apologise that your order was subject to delay. Unfortunately, delays during the production time or transit can sometimes happen and are out of our control. Y... Read more
our order tracking automatically gets updates if the ETA fluctuates for full transparency to our customers. Please note that the dates are an estimation and we cannot guarantee in advance that nothing will happen to hold up the production or the transport between the maker and our warehouse. However, we are working very hard to reduce order delays as much as possible and we are very sorry for any inconvenience caused in this case. If you wish to discuss your case further, please feel free to contact us at support@brosa.com.Hi Brosa,
Thank you for your response. I would like to make a couple of points:
... Read more
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LeeceGreater Melbourne (Inner), VIC
- Verified customer
Poor quality control
Purchased a chair from Brosa in beginning December 2019 , waited 5 months for delivery( Up from 12 weeks ) then COVID hit- All up 6 months later my chair arrives - absolutely filthy with 5 stains over that which l unpacked. Closed box and requested an in stock chair to avoid poor quality control and long waiting again. Upgraded Paying extra for another chair , wait another two weeks for pick up of first chair and delivery Of next chair to arrive . Open box and pull small piece of packaging to find a number of what looked like oil stains over the velvet material. Shocked and so disappointed- requested refund and gave feedback. Never again.
1 comment
Brosa F.Brosa Furniture
Hi Leece, we are very sorry to hear that you have received two items that had stains or marks on them and we would like to sincerely apologise for the inconvenience after you have waited that long for... Read more
the products. Please be assured that we report all quality issues back to our makers and we're working very hard to resolve issues so they don't reoccur. We hope that at least you felt supported by our customer care team and if there is anything else we can do, please don't hesitate to contact us again on support@brosa.com.Similar opinion? Write a review on ProductReview.com.au!
Nicole D.
- 2 reviews
- 3 likes
- Verified customer
6 MONTHS ... The expected time frame !
I purchased all our products through the sales lady at the Brisbane store. When considering to order products all together, we were advised to do so to ensure colour of products were in the same batch. (Late realising this wasn't ever going to be the case...)
When purchased I was asked when I would like the products (advised when keys to new house in the next 3 months ) the lady advised no issues and to expect mid March to early April at latest. However when calling around March to ask for an ETA and happy to recieve from early April. Custom...Read more
er service advised not expected until early June. Disappointed to find the item I was waiting for / single bar stool... (Even though a request for them to arrive altogether due to advice of batches with colour variation...) Disappointed that I am waiting on one bar stool to complete my order and expected time of this one product is six months from request. When I advised for the order to be made together for colour variation , the sales rep advised this had been organised. Obviously this wasn't as still the one bar stool to be delivered... (Weird to think they re made 2 and not the third altogether.) Recommended if you aren't in any rush to recieve your goods! Can't believe my house was built before 1 bar stool!!!! When organisation of the delivery and times requested. I asked for a morning delivery due to work. (Another request missed in this whole transaction) with also products added for delivering even when requested bar stools to arrive together (to avoid nil issues with returning if colours didn't match. ) Not my ideal place to purchase from would recommend a diy your own furniture given time frames your working with !3 comments
Brosa F.Brosa Furniture
Hi Nicole, thank you for your honest feedback. We are very sorry that we missed the mark in your case and we'd like to assess this further to make things right. Could you please advise your order numb... Read more
er or message us directly with your full name and email address so we can look into your order?Heta, My Brosa Order number R375731199.
(Nicole Donoghue)
I have since received the bar stools (Friday 5th June) and sent the two chairs back that weren't as what I choose when in store. ... Read more
Brosa F.Brosa Furniture
Thank you, Nicole. Someone from our support team will reach out to you shortly.
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ARHMetropolitan Adelaide, SA
- Verified customer
Do Not Buy From Here - Terrible Customer Service And Substandard Products
I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
The customer service I then received was nothing short of disgraceful. The day the return was due to...Read more
be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.2 comments
Brosa F.Brosa Furniture
Hi April, thank you for your feedback. We are very sorry that you were so disappointed by your experience.
We can see that you have been offered a return of the products for a refund, but you opted ... Read more
to keep one of them. Since only part of the order was returned, the original promotion discount (50% off the second product) did no longer apply as there was no second product on your order left. Your refund has been processed accordingly, which we explained to you via email.You did not call the courier to reschedule due to my child being rushed to hospital - you left me to call the courier service whilst I was in the hospital who then hand balled my request around to mul... Read more
tiple staff who never got back to me and I had to keep following up. Your treatment has been disgraceful and your products were a great disappointment and substandard quality.Similar opinion? Write a review on ProductReview.com.au!
LorrainePerth, WA
- Verified customer
Faulty and missing items.
Look at photos for faulty items and quality. Rethink your order before buying from here. There are definitely many fake reviews.
I have left a previous review on Brosa which stated that i was sent faulty office chairs and it took another month to send me new ones. however i was just sent my new replacements after a month waiting and one of them is faulty with massive blue marks on them. I am also missing both parts for the legs of the chairs. I specifically asked them to check my new replacements for any marks. spoke to brosa who said it will ...Read more
take another 5-7 weeks to get new replacements sent out. I ordered these chairs in December 2019. During this time waiting for my chairs my sofa was delivered from brosa and it came faulty. There was a huge mark on the right side and thread pulls throughout. It is taking another two weeks to get my new couch delivered. will update if the new couch is faulty. This company is an absolute joke with bad customer service and horrible product. If they spent less time advertising fake good quality products and more time on actually making good products i would shop here again.1 comment
Brosa F.Brosa Furniture
Thank you for your feedback, Lorraine. We are very sorry that you experienced multiple issues with your order. We are doing our best to fix the situation and get the replacement delivery to you as soo... Read more
n as possible. Our support team will stay in contact with you to keep you updated about the progress.Similar opinion? Write a review on ProductReview.com.au!
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Danni C.Sydney, NSW
- Verified customer
Worst customer service - be careful
After three attempts to deliver the wrong table, the right one was delivered damaged. They backed their truck into my fence and damaged it of which they are telling me it happened before they arrived.
My Chairs for the table are now being delivered over 4 months away. End product is quite disappointing. I would stay away from this company. The service is appalling. They don’t attempt to even admit what terrible things they have done.
1 comment
Brosa F.Brosa Furniture
Hi Danni! We are truly sorry to hear that your experience hasn't been a great one, but we most definitely want to make things right. We believe our team has been in contact with you to resolve the exi... Read more
sting issues. If there is anything else we can do, please email us to feedback@brosa.com and we will urgently follow this up.Similar opinion? Write a review on ProductReview.com.au!
wombatRichmond-Tweed, NSW
- Verified customer
Billie Jean Rocker
When ordered the chair was pictured with stoppers on the rockers to limit how far it would tip. Without the stoppers the chair rocks to far back and feels unsafe and scary which makes for an uncomfortable experience. As the chair in the add is pictured with stoppers, when the chair arrived without stoppers, we requested that they be supplied. We were told that they would be sent as they are in the assembly instructions if they were out of stock but would be sent when available. An email arrived today to say they had been advised by the maker st...Read more
oppers were not supplied with the Billie Jean rocker and the website images were incorrect. As they are clearly visible on the website they should be supplied with the chair. without the stoppers we will probably get rid of the chair as my wife feels unsafe in it.1 comment
Brosa F.Brosa Furniture
Thank you for providing your honest feedback. We sincerely apologise that the product wasn't delivered exactly as expected and shown on the website images, which we have replaced. We have no concerns ... Read more
about the safety of the Billie Jean Rocking Chair with normal use. However, should you have further genuine concerns, please email us to support@brosa.com and we will be happy to reassess.Similar opinion? Write a review on ProductReview.com.au!
LynetteSouth East Queensland, QLD
- Verified customer
I’ll never purchase again
Arranging delivery was difficult. Due to a weather event original delivery had to be rescheduled. Calls were unanswered and messages left unreturned. When delivery eventually did happen I had to have someone else receive on my behalf. I received a text that delivery would occur and that was it. The chairs were delivered and the drivers left. When I got home the chairs were not suitable and as per the return policy I filled out the online form immediately. I also advised that the drivers had not left the packaging. I received a reply stating Br...Read more
osa would not accept a return without original packaging and Brosa would only refund 50%. At NO STAGE during delivery did I request that the drivers take the packaging nor was I contacted by the drivers or BROSA to enquire about the removal of the packaging. When I requested contact details to arrange alternative packaging so the items could be returned, I was refused. Never again.1 comment
Brosa F.Brosa Furniture
Thank you for your feedback Lynette and I sincerely apologise for your negative experience. It is indeed our policy to not accept change-of-mind returns without packaging, simply because we cannot res... Read more
ell products without it as we want every customer to receive their purchase as it is intended, in its original packaging. Since our drivers took away your armchairs' packaging, and although it was on your mother's request, we offered for you to return it at 50% charge, and following your last email on 07/12 refusing this offer, we have escalated your case to management and will be in touch with you today with an updated resolution. I appreciate this experience has been a source of frustration for you Lynette, however I hope that you can appreciate our predicament and will be satisfied with the final outcome. The Brosa teamSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Bad service
My Brosa bed broke while moving interstate. The removalists broke one bed leg and lost the others. I contacted Brosa to purchase new bed legs and they refused to sell me replacement bed legs even though they still sell the bed and it is a common / basic part. This means I've had to purchase a whole new bed.
1 comment
Brosa F.Brosa Furniture
Thank you for your feedback Emma and I sincerely apologise for your negative experience. Would you mind sending me your order number so that I am able to further investigate? I would much like the opp... Read more
ortunity to remedy to this situation. The Brosa teamSimilar opinion? Write a review on ProductReview.com.au!
WillGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 1 like
- Verified customer
Terrible experience from Brosa Furniture
So disappoint with their customer service, if you can't do the delivery on time, please you should never promise your customer. Bought the few furniture from Brosa Melbourne store 08/12/2019. [name removed] was the Sales did the service to us. My wife saw a good looking and better size dining table for our current one. Then we decided to buy this table and sell our old one, if they could delivery before this Christmas. [name removed] told us it would take 2 weeks for the delivery, and definitely before Christmas, so I paid about 4000 dollars fo...Read more
r the whole order. Then sold the very low price for my old dining table set throughout facebook maket in two days. I have wait one and half week there is no one contact me about the delivery. sot I called [name removed] to ask about the delivery time. Then he said unfortunately somehow they can't do the delivery before Christmas, I was so sad and angry, because that means when my parents visit us in the Christmas period, we have no any dinning table can sit when we have dine and even can't invite my friends for the Christmas party. After that I have received an email from [name removed] said I should get my dinning table on 28/12/2019. But till today I did not have any further update from them, so I called the store this afternoon, a female sales said the current delivery update is due on 09/01/2020. And in the boxing day sale they have more discount than I brought early. Feel very upset for their service, No one follow up my order after I paid the order. They don't care what the customer thinking and feeling. They just want to sell the item and make money!!! This is what I am thinking after I had this terrible experience. My order is r060762672.1 comment
Brosa F.Brosa Furniture
Thank you for your feedback Will and I am very sorry to hear of your negative experience. I’ve looked into your order and feel our communication regarding delivery times were not misleading. Your orde... Read more
r confirmation stated the below: Your approximate ETA for delivery will be between:Similar opinion? Write a review on ProductReview.com.au!
AndrewSydney, NSW
- Verified customer
Extremely Disappointing
Whilst the furniture is good. At no stage where we told we had to construct it ourselves ( per IKEA ) and take away the packaging?
We were also not informed that the furniture came from overseas and the expected delivery is a "guess" at best.
We waited an extra four weeks beyond their promised delivery date, and had we known this we would not have ordered the furniture.
We had multiple items not delivered as per the agreed delivery date and then some delivered twice?
We received no apology or explanation other than we are not sure what happen ...Read more
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MJMSydney, NSW
- 3 reviews
- 1 like
- Verified customer
Beware of fabric
Website Is easy to use and product range is great. We purchased all our furniture for our new home from Brosa however after a few months of use the fabric faded so badly the grey looked pink! Was advised this is not faulty but offered to refund furniture minus the 10% delivery charge as a gesture of goodwill. We replaced the fabric lounges for the velvet fabric and the dining chairs and bar stools with leather (at an additional cost) however we now have 4 bed frames and 3 office chairs that have all discoloured as they are made from the same c...Read more
rappy signature fabric that apparently discolours in sunlight and artificial lighting. Beware when selecting material for furniture, steer clear of the signature premium range unless you live in darkness!!Similar opinion? Write a review on ProductReview.com.au!
AnneMSydney, NSW
- 4 reviews
- 1 like
- Verified customer
What customer service?
Editing because they offered collection and return in the end validating the 7 day return offer that they initially refused. Despite being exceptional quality furniture it was not what I was looking for.
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- Verified customer
Great design. Appalling wear quality
Ordered matching $599 Diana armchairs from Brosa in late November 2017 for the advertised pre Christmas delivery in a total order of around $3000. After numerous emails and phone calls, they finally arrived in mid January!
After 18 months always being side by side, and very rarely sat on, the 2 armchairs are completely different colours. The fabric has worn very differently and on 1 of the chairs is clearly FAULTY. Brosa tell me it's my fault and there's nothing wrong with the fabric but I'm welcome to buy a replacement at 20% off. NO THANKS.
I would recommend not dealing with this company at all. My experience has been very disappointing and frustrating.
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TealSouth East Queensland, QLD
- 2 reviews
- 2 likes
- Verified customer
Dissatisfied customer
I purchased the Pampero dining table and just over a year and a half of owning it cracks started to appear along the edges of each side of the table with some cracks running through the middle of the table. This would also explain the sagging of the table as well. They weren’t just “surface” cracks they are structural cracks. After contacting Brosa they requested images which I had sent for them to reply with “image evidence suggests the concrete is not cracked it’s the paint coating. Also due to extreme light, artificial lighting, temperature, humidity and radiation could have contributed to the damage”. So basically don’t take it out of the box is what they are suggesting. Would NEVER purchase from Brosa again!!!!
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Canberra buyerWeston Creek 2611, ACT
- Verified customer
Do Not Buy the Dining Chairs!
We purchased 4 Jesper Dining chairs and 2 Jesper Dining chairs with arm rests for about $1100 in 2015. So, not expensive but still not cheap. They were ostensibly on sale.
These are the worst items of furniture I've every bought. The armchair leg broke after six months. The replaced the chair but all the chairs have sagging upholstery and are just cheap looking. I compare this to furniture friends have bought for similar price, and it is simply rubbish. We now don't buy furniture online, too hit and miss. The wisdom I learned is that you need ...Read more
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Questions & Answers
huda a.asked
Where is your Location please
Sueasked
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
1 answer
Brosa F.Brosa Furniture
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to support@brosa.com with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Stephanie L.asked
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
No answers
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas |
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Brosa F.Brosa Furniture
Hi Alan! We are truly sorry that your order has been pushed out and especially we would like to apologise that you didn't feel supported by our team. Can you please advise your order number, so we can review this and get back to you with options?