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Brosa Furniture

Brosa Furniture

4.3 from 1,747 reviews · View Statistics
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Listing monitored by Brosa Furniture

Reviews

3.1
11 reviews
  • Product Quality
    2.7 (6)
  • Return Claim MadeYes · No (6)
  • Warranty Claim MadeYes (6) · No
  • Product Appearance As advertised (5) · Not as advertised (0)
  • Shipping
    3.6 (5)
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Sus
SusSydney, NSW
  • 3 reviews
  • Verified

Great customer service when it matters

published

The Brosa team helped us set up our holiday house when most companies weren't able to deliver. They were professional, polite and their design choices really my expectations. We had a few hiccups with a few items. This is when Brosa's customer service really stood out. The team communicated promptly, listened to the issues, identified a solution and helped us get on track as quickly as possible. This was much more than a 'buying' experience, they actually cared about us as a customer. Special thanks to Sarah and Bree.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Marny
MarnyGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes
  • Verified

Gorgeous furniture, poor quality on sofa and extremely poor customer service and warranty care.

published
  • Thumbnail
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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  • Verified

Terrible Product Support Services

published
Product Quality
2/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Ana
Ana
  • 2 reviews
  • 1 like
  • Verified

Awful

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
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yesplease
yespleaseGreater Melbourne (Inner), VIC
  • 15 reviews
  • 5 likes
  • Verified

Few hiccups, but happy with the furniture

published
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Thank you for the order number! We will contact you today.

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Steven
StevenCentral Highlands and Goldfields, VIC
  • 3 reviews
  • 1 like
  • Verified

Great Dining Room Chairs

published

We purchased 8 chairs from the website as we had already seen the chairs at our son's house so knew they were what we wanted. Sadly the quality control in the manufacturing let them down. One chair we could not fit the legs, after a number of emails a new set of chairs was delivered. Surprise, surprise, one of the chairs did not have the screw fittings in the back so we could not fit the seat to the back. Once all correct we ended up with 8 very comfortable and lovely looking chairs. The website was great and easy to use, good pictures and descriptions. The customer service was good.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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Questions & Answers

Almost A.
Almost A.asked

Hi I'm thinking of buying the broad
Goldie swivel chair, are they comfortable? And how's the quality?

1 answer
Grace
Grace
Yildiz
Yildizasked

Hi everyone planning on purchasing the baker extendable dining table also Marie dinning chairs & cloves bar stools. As this purchase will be over $5000.00 I would love feed back on products and services prior to ordering. Thank you in advance

1 answer
Brosa Furniture
Brosa F.Brosa FurnitureSend a private message
Ilani F.
Ilani F.asked

I want to order the Anica King Size bedhead. I live in Canberra. They say delivery is fast, is that true. I don't want to order and wait months.

4 answers
LMM
LMM

I would not buy from them again. I am still waiting. I am going to repoet them to fair trading.

Ilani F.
Ilani F.

Sorry to hear that. Did you order something and how long have you been waiting?

Brosa Furniture
Brosa F.Brosa FurnitureSend a private message

Hi Ilani, the availability/lead time for each item is displayed on the product page. Additionally, please allow approximately 5-7 business days for transit from our warehouse to you.

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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